I ordered two shower fixtures. They processed the payment and then sent me an email stating they don't have that model anymore and to look at their website for options at a 5% discount. I asked for a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a faucet April 10 2020. Received confirmation email from them. Since then nothing. I informed PayPal since I paid thru them. They are saying they can’t help me. Partly my fault since I unkno... See more
Bought an outdoor shower set, it took weeks to get here, missing parts, no english directions, plumber was unable to put it together. I tried sending it back but it was past the return policy, they w... See more
Company replied
The single-handle pull-out sprayer kitchen faucet in stainless is good looking functional faucet. The faucet arrived in excellent condition as most of the parts were individually wrapped and protected... See more
Company details
Information provided by various external sources
We only sale faucets with high qualities and cheap price, which make us become one of the most competitive retail enterprises. What’s more, Featuresinhome has the most complete, scientific management system. In conclusion, our online store can provide the best products for our customers. Now, Featuresinhome has thousands of products, such as: basin faucet, bathtub faucet, shower faucet, kitchen sink faucet and etc. Various kinds of household faucets. Featuresinhome is a company committed to environmental protection, energy saving, comfort, fashion products. Products of our company can have beauty, effectiveness, quality assurance, preferential prices at the same time. And the most important thing is that you can enjoy the best after-sale service if you buy things from Featuresinhome.
Contact info
Sent wrong faucet ,just wanted to argue sof I installed it and the faucet will not shut off it dribbles bad
Fault drips rude people
3 March 2017
Unprompted review
Reply from Faucetsinhome
We are so sorry for all trouble, before shipping we checked the item carefully to make sure no problem with the item. And if you mean wrong item, we hope you can show us picture or video to check the exact problem and help you solve it. Online return policy and our shippmendt confirmation email also show details, if any problem with item, need to send picture or video to confirm the exact problem so that we can offer the best solution. Hope you can understand.
Product as Pictured
Our faucet arrived much sooner than anticipated, and it was exactly what we wanted. I would have liked to receive a shipping confirmation email, since I knew the item was coming from overseas, but overall, we were happy with the product!
2 March 2017
Unprompted review
My vessel sinks were absolutely amazing!!! Thank you!!
I had a great experience with this company. They got my order to me in a timely manner and the workmanship it beautiful!!!
2 March 2017
Unprompted review
Horrible
Horrible! I contact about refund but no one ever responded! The package was torn up, the product was in pieces and had scratches.
2 March 2017
Unprompted review
Reply from Faucetsinhome
We are customer service from faucetsinhome.com, we are so sorry for all trouble.Normally any problem with item client received, they will contact our customer service email to show problem and picture of the problem. But we did not get any problem information in our customer service email. We promise to help every client to solve their problem. Thank you for your review, we will improve our customer service.
I was so very disappointed ordered a vessel sink that I really really ..... liked waited for weeks then got a text saying my vessel sink was damaged but they would take 5 percent off of it. I
I was soooo upset had to cancel my order after waiting weeks on in for the pretty vessel sink I really wanted for my remodel in my master bath. I'm a very unsafied customer very disappointed now I'm back to trying to find another vessel sink but can't find one I like better so fustracted why me....just wanted that beautiful silver vintage sink makes me sick.!!!! Sincerely disappointed customer,Teresa Hymel
2 March 2017
Unprompted review
Reply from Faucetsinhome
We are customer service from faucetsinhome.com.We are so sorry for all trouble. Since manufacture problem, sinks you ordered always has a little defect, we contacted you and discussed if you can accept a little defect and we also offered discount for this problem. Since you can not accept that, finally we have refunded you. Thank you for your review and we will improve our customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.