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favros.co.uk Reviews 238

•
TrustScore 4.5 out of 5

4.6

E-commerce service
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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices and competitive offers, often noting that products are more affordable than elsewhere. The delivery service is consistently praised for its speed and efficiency, with many items arriving earlier than expected and in good condition. People also appreciate the straightforward ordering process and the quality of the products received. However, some customers also noted issues with delivery, such as parcels being left in exposed locations or experiencing delays. A few other people also felt that communication regarding order updates could be slow, and in some instances, products arrived damaged, incomplete, or were not dispatched at all.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, often praising the speed and... See more

Product

Reviewers mention positive feedback about product, often highlighting competitive pricing and accurate online... See more

Price

Clients share positive opinions on price. Many customers found the prices to be competitive and fair, with... See more

Service

People report positive experiences with service. Many consumers praise the excellent service, quick delivery,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be ho... See more

Rated 5 out of 5 stars

I was not 100% sure about Favros. The price seemed too good. However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly. Delivered ahead of expected... See more

Rated 5 out of 5 stars

First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again

Rated 5 out of 5 stars

I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed. Because my husband o... See more

Company details

  1. #45 of 75 best companies in E-commerce service

Written by the company

favros.co.uk - Excellence, Delivered.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Delighted

Great value product that was delivered efficiently and I was kept well informed of its progress. Highly recommended company to deal with

9 September 2022
Rated 3 out of 5 stars

Item was faulty.

Item was faulty so requested a return and refund. This was done promptly but was contacted by Costco. It seems this seller receives the order but places the order with them. Received numerous texts from Costco so was confused.

29 July 2022
Rated 1 out of 5 stars

Awful Quality

Used the case once and the lock & wheel have broken.

11 July 2022
favros.co.uk logo

Reply from favros.co.uk

Hi Amy, Very sorry for the inconvenience and the product quality falls short this time. However, we hope you are satisfied with the return and refund process. We do hope you will come back to us again in the future.

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