What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not 100% sure about Favros. The price seemed too good. However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly. Delivered ahead of expected... See more
First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again
I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed. Because my husband o... See more
Company details
- #45 of 75 best companies in E-commerce service
Written by the company
favros.co.uk - Excellence, Delivered.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- sales@favros.co.uk
- favros.co.uk
4.6
Excellent
238 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you arrived on time and a very…
Thank you arrived on time and a very good product .
28 January 2026
What a great high chair and service was…
What a great high chair and service was quick
20 January 2026
Bad service worst service waiting for…
Bad service worst service waiting for delivery since 20 days
19 January 2026
Reply from favros.co.uk
Hello Yatharth,
We’d like to clarify the timeline of this order, as the statement made is not accurate.
Your order was placed on 19 January and was collected by the courier on 20 January. You contacted us on 26 January, at which point we immediately raised an investigation with the courier to identify the cause of the delay. As of 27 January, the tracking confirms that the parcel is delivered.
While we understand that courier delays can be frustrating, delivery times are handled by third-party couriers and are unfortunately outside of our direct control. That said, we acted promptly and responsibly as soon as we were notified.
The claim that the order has been pending for “20 days” is therefore incorrect.
We remain available to assist if there are any further issues.
Favros
Positives and negatives
Positives were easy to use website, competitive pricing, and fast despatch. The negatives were part of my order was cancelled after acceptance (so I had to order again elsewhere) and Yodel just left the parcel on my front doorstep in full view of passers by (despite notice on door asking to them to put it through side gate).
4 January 2026
Recommended
First purchase from this business. Price was good and dispatched quickly, happy to recommend
10 January 2026
Sterling Company to deal with
What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be honest, I really didn't expect any compensation. Imagine my surprise when not only did they respond, but offered me an exact replacement free of charge, on receipt of my defective item, returned at their cost. It gives me hope for the future and I wouldn't hesitate in purchasing an item from Favros in the future 🥰
15 January 2026
Unprompted review
Easy to order and goods came in 3days
8 January 2026
Just bought a dualit kettle fron this…
Just bought a dualit kettle fron this company which when it was delivered was thrown over my 5ft gate only protection was its actual box which wasn't covered and the lid opened!!!
Ive rang and emailed but no response
Im very disappointed and will be sending it back ASAP
15 January 2026
Unprompted review
Reply from favros.co.uk
Dear Helen,
We’re very sorry to hear about your experience and apologise for the inconvenience caused. This is certainly not the level of service we aim to provide.
We will be raising this issue with FedEx regarding the delivery, as the item should not have been handled in this manner. Please rest assured that we take this seriously.
We also responded to your email earlier today at 16:10. Could you please check your spam or junk folder in case our response was missed?
If you would still like to return the item, we will of course assist you with this and ensure the matter is resolved as quickly as possible.
Thank you for bringing this to our attention, and again, our sincere apologies for the incident.
FAVROS Sales Support
Great
Great , fast ordering and delivery. This item was half the price of most competitors. Will definitely use this company again and again
16 December 2025
I was very pleased with this tefal iron…
I was very pleased with this tefal iron bet one I have ever had brilliant
7 December 2025
Superfast delivery and at a great price
19 November 2025
Did not arrive
Did not arrive the fish oil tablets. They were not even dispatched. Got a refund
3 November 2025
Reply from favros.co.uk
We’re really sorry about the inconvenience caused. Your order couldn’t be dispatched due to an unexpected stock error, and as soon as we identified the issue, we processed a full refund for you.
Thank you for your understanding, and our sincere apologies again.
Great customer service pity the
Great customer service pity the. Delivery let them down not their fault
3 November 2025
Fast delivery
Fast delivery, no problems encountered during ordering process.
Happy with my new bamboo hybrid pillows. Will definitely use favros again.
26 October 2025
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