All of a sudden I am unable to send outgoing faxes (it will not attach PDF's), nor can I receive any incoming faxes. I cannot open a ticket for help because it is also down and does not work. I finall... See more
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See what reviewers are saying
For months I have been unable to receive faxes. Now I am unable to attach files to any fax. I try to submit a support ticket but that will not go through either. There is no contact phone number and... See more
Have they gone out of business? They are still opening accounts, handing out phone numbers and charging credit cards for the accounts. There has been absolutely no receiving of faxes from any source... See more
For the past two months, unable to receive and send faxes, and it kept charging my credit card. Online inquiries regarding this issue were ignored and were unresolved. It has no actual customer phone... See more
Company details
Information provided by various external sources
FaxDeck provides reliable online fax service with refreshingly transparent pricing. Send & receive faxes instantly from your Phone, Tablet or Computer. Get a fax Number today and use on all your devices with a RISK FREE 7 DAY TRIAL - Lowest price at $5/Month with no setup fees and cancel anytime. We don’t believe in “unlimited” plans that include hidden fees & restrictions. Our world class team of engineers and customer support staff work around the clock to deliver premium quality fax service that you can consistently rely on. With offices in Chicago and Houston, FaxDeck provides high quality online fax services powered by meticulously designed software that allows for a seamless experience across all your devices. Made in the USA and backed by our Chicago based Support Team, FaxDeck offers virtual fax numbers in the United States and Canada. Every sent and received fax is important to us. Whether you’re wishing someone a happy birthday or closing a big deal, our mission is to ensure you can communicate clearly with reliable online fax services. Our software may look pretty, but it was built to be used and we conduct daily stress tests on our systems to ensure 99.999% uptime reliability is more than just an empty promise.
Contact info
United States
- Support@FaxDeck.com
- faxdeck.com
1.3
Bad
56 reviews
Hasn’t replied to negative reviews
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Simple, Affordable, Convenient
I'm impressed by how easy it was to sign up for a fax number, by the intuitive user interface, the convenient fax status notifications to my email, and by their responsive customer service.
7 October 2020
Unprompted review
Reply from FaxDeck
Thank you Maggie! FaxDeck strives to help customers all over the world by providing excellent customer support, reliable service and at a great price! We truly appreciate your kind feedback and comments. As always, if you ever need anything... simply contact us at Support@FaxDeck.com. Wishing you all the best!
Easy to use and great customer support
So glad i found FaxDeck. I was paying too much with another service provider and then found FaxDeck for half the price! Great features, free mobile app and it was easy to send a fax. I contacted their support team and they responded within minutes! Happy customer and would definitely recommend.
23 September 2020
Unprompted review
Reply from FaxDeck
Laurie, we greatly appreciate your feedback and comments. We strive to provide the best customer service in the faxing industry and that's a guarantee! You can always reach us at Support@FaxDeck.com if you ever have any questions or need anything. All the best!
Thank You!
I appreciate the quick replies to my questions and found Faxdeck to be extremely reliable during this trying time of working from home. If I dare say it actually works better than my trusty beast at work!
22 September 2020
Unprompted review
Reply from FaxDeck
We appreciate your positive review MollySue! Thank you for being a valued member of FaxDeck and sharing your experience with others. We take pride in our customer support, reliable service and providing customers with the best faxing prices in the industry! If you ever need anything, simply contact us at Support@FaxDeck.com. Wishing you the very best!
Scam company
We really liked the service at first but on the 2nd day we received an email from them saying that the subscription has been cancelled, and our account has been permanently closed, however, we haven't cancelled our subscription.
They said that all stored communications data would be deleted from the systems within 24 hours, so we sent them 3 emails to explain the situation and ask to reactivate our account. Unfortunately, they haven't responded to the requests and our account is still locked.
Try a better place to spend your $20. Looks like a scam company.
Upd: nice, now we're sending fraud faxes haha. We've been using FaxDeck services to fax legal forms to the IRS, but it looks like for them it's a fraud, so basically anything you're going to fax work-related will be considered as marketing junk letters. What a great security system (no).
18 September 2020
Unprompted review
Reply from FaxDeck
We're sorry your FaxDeck account was flagged for suspicious activity by our fraud department Ksenia. Since your account was closed within the 7 day risk free trial period, a full refund was automatically issued. Our support team responded to your inquiry in a timely manner and unfortunately, unsolicited marketing or materials in violation of laws and regulations pertaining to telemarketing through the service is prohibited and a breach of our terms and service. By using FaxDeck, you agreed not to use or reference the service for chain letters, junk fax or junk mail, spamming or any activity making use of distribution lists to any person who has not given specific permission to be included in such a process or on such list. Please don't hesitate to contact us at Support@FaxDeck.com if you have any additional questions or comments. All the best!
Fax Deck support team provided prompt…
Fax Deck support team provided prompt literally in seconds support to all my concerns. I did not need to tell them what I need, they know how to fix the problem and they did not stop until it is resolved.
I told them I would have loved to have given all of them very big hugs and (kisses) that is how happy I was this morning. I look forward to staying at the Fax deck because of the way the support team treated me. Keep up making everyone's day brighter I would definitely be telling everyone I know about FaxDeck!!!
14 September 2020
Unprompted review
Reply from FaxDeck
Josephine, we greatly appreciate your feedback and comments. We strive to provide the best customer service in the faxing industry and that's a guarantee! You can always reach us at Support@FaxDeck.com if you ever have any questions or need anything. Wishing you all the best!
This is exactly what I need as a small…
This is exactly what I need as a small business. Rather than rewiring my office, I purchased FaxDeck with a online fax number which is sent to my new fax number at FaxDeck, but also is sent to my email addresses as an attachment for a minimal expense per month. Great job, great company. Thank you.
8 September 2020
Unprompted review
Reply from FaxDeck
Thank you Shawn! FaxDeck strives to help small businesses all over the world by providing excellent customer support, reliable service and at a great price! We truly appreciate your kind feedback and comments. As always, if you ever need anything... simply contact us at Support@FaxDeck.com. All the best!
The customer support for FaxDeck is…Refreshingly responsive!
The customer support for FaxDeck is just awesome. They are most responsive. Refreshing !
24 August 2020
Unprompted review
Reply from FaxDeck
Jody, we appreciate your positive review! Thank you for being a valued member of FaxDeck and sharing your experience with others. We take pride in our customer support, reliable service and providing customers with the best prices in the industry! If you ever need anything, simply contact us at Support@FaxDeck.com. Wishing you all the best!
FaxDeck is a great value
FaxDeck is a great value, an invaluable service, and very convenient. Customer service is far better than I expected. I highly recommend FaxDeck to anyone who needs to fax remotely.
4 August 2020
Unprompted review
Reply from FaxDeck
Thank you Matthew! We truly appreciate your positive feedback and review. If you ever need anything in the future simply contact us at Support@FaxDeck.com. All the best!
Great responsive Customer Service!
FaxDeck has speedy-responsive customer service. I am behind the curve when it comes to tech; FaxDeck customer service was very patient with me and my lack of tech knowledge and walked me through how to make what should have been a simple solution to my webpage visual... I just needed to zoom out. KUDOS to FaxDeck customer service, what a bargain at $5/month - very convenient and easy to use!
Dawn Johnston, President
Home Tops Casa First, Inc
501(c)(3) Public Benefit Charity
dba: AFR INVESTMENTS
VISION: end housing insecurity on planet earth!
31 July 2020
Unprompted review
Reply from FaxDeck
Thank you Dawn, we greatly appreciate your feedback and comments. We strive to provide the best customer service in the faxing industry and that's a guarantee! You can always reach us at Support@FaxDeck.com if you ever have any questions or need anything. Wishing you all the best!
Working remotely from home made easier!
When the country shut down last March our office employees began working at home. We no longer had access to our copier/scanner/fax machine. So we tried another fax service and they were terrible. Pretty quickly we searched for a different one and found FaxDeck. We've been very happy with the service. Easy to use, great customer service, and easy billing and payments. We would highly recommend FaxDeck to anyone!
14 July 2020
Unprompted review
Reply from FaxDeck
Ruth, thank you for your review! FaxDeck strives to help businesses all over the world by providing excellent customer support, reliable service and at a great price! We appreciate your kind feedback and comments. As always, if you ever need anything... simply contact us at Support@FaxDeck.com. All the best!
Cheap, Reliable, Works. Can't really complain.
It's cheap, works well, and while it's a little slow (in my experience it takes about 10-20 minutes to send a fax) it's reliable. Hopefully they improve the way you attach files so you can see progress (you kind of have to just sit and wait while it processes to see it popup), but other than that. 5/5 service. Will be using them again in the future I'm sure.
6 July 2020
Unprompted review
Reply from FaxDeck
Thank you for your positive review Lamonte! Unfortunately, there are a number of factors that determine how long a fax takes to process. These can include your recipient's traditional fax machine, your file size, how many pages, etc... but we are always working to improve our FaxDeck system! We appreciate your feedback and thank you for being a valued member of FaxDeck. If you ever need anything, simply contact us at Support@FaxDeck.com. We're always here to help! All the best.
Excellent and Thorough Service
Excellent and thorough service. Fast responses and did not bail on me despite the difficulty I was having. Saw it through to then end until the issue was resolved. Highly recommend FaxDeck and their support team. Five star service.
29 June 2020
Unprompted review
Reply from FaxDeck
Alan, we appreciate your positive review! Thank you for being a valued member of FaxDeck and sharing your experience with others. We take pride in our customer support, reliable service and providing customers with the best prices in the industry! If you ever need anything, simply contact us at Support@FaxDeck.com. Wishing you all the best!
It's the first time I use digital fax
It's the first time I use digital fax. I found it to be easy, convenient. FaxDeck also is better priced than competitors, while actually providing more pages per subscription. We don't use fax all that often at the dental office, but sometimes I need to fax a prescription to a pharmacy out of hours - and FaxDeck can do this with a phone.
So far - very happy.
29 May 2020
Unprompted review
Reply from FaxDeck
Thank you Andrew for your positive review! It's our pleasure to help businesses everywhere send and receive faxes at an affordable price. Thank you for being a valued member of FaxDeck! If you ever need anything, please don't hesitate to contact us at Support@FaxDeck.com. All the best!
This is the perfect online fax solution…
This is the perfect online fax solution for my business. Great pricing, lighting fast customer support and reliable service! We are very happy with FaxDeck!
9 May 2020
Unprompted review
Reply from FaxDeck
Robert, thank you for your positive review! We are thrilled to help out businesses by providing excellent customer support, reliable service and at a great price! We appreciate your feedback and comments. If you ever need anything, simply contact us at Support@FaxDeck.com. All the best!
Fax Decks Customer Service is superior
Fax Decks Customer Service is superior! I've been a customer service manager for several years now, and I appreciate their TAT on getting back to me, and the personalized attention.
7 May 2020
Unprompted review
Reply from FaxDeck
Diane, we greatly appreciate your feedback and comments. We strive to provide the best customer service in the faxing industry and that's a guarantee! You can always reach us at Support@FaxDeck.com if you ever have any questions or need anything. Wishing you all the best!
Fax Deck was very quick with their…
Fax Deck was very quick with their email response and had great customer service. Product works as they claim and is very reasonably priced.
6 May 2020
Unprompted review
Reply from FaxDeck
Thank you Julie! We truly appreciate your positive feedback and review. If you ever need anything in the future simply contact us at Support@FaxDeck.com. All the best!
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