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Company details

  1. Fax service

Written by the company

Faxzen.com is a modern, cloud-based solution for sending faxes online and is designed to eliminate the need for outdated fax machines and complex infrastructure. With a focus on simplicity, reliability, and security, Faxzen empowers individuals and businesses to send and receive faxes instantly from anywhere in the world—using just a browser or email. Our platform was built with the belief that faxing should be as easy as sending an email. Whether you're working from home, on the go, or managing a team across multiple locations, Faxzen ensures your documents are delivered securely and without delay. We support local and international faxing with competitive pricing and no hidden fees. Faxzen is trusted by professionals in healthcare, legal, finance, and real estate sectors who require fast, compliant, and encrypted fax transmission. With features like instant delivery confirmation, secure document storage, custom cover pages, and seamless number porting, our service streamlines your communication workflow. We’re proud to offer outstanding customer support and a user-friendly experience backed by scalable infrastructure. Whether you’re a solo entrepreneur or a large enterprise, Faxzen is committed to helping you fax smarter. No paper, no hassle—just efficient, digital faxing. Experience the difference with Faxzen.com.


Contact info

3.8

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Time Sensitive Government Paperwork

I had some very important paperwork I needed to send to a government agency and their systems were down. I utilized Faxzen and they got the job done. Thanks.

4 February 2026
Faxzen logo

Reply from Faxzen

glad we could help

Rated 1 out of 5 stars

Scheduling option didn't work

Scheduling option didn't work, sent my fax in the middle of the night when I thought I was scheduling it for the next morning, and at the exorbitant price of $10 for 2 pages. Much better and cheaper options out there without scheduling.

[EDITED TO ADD] Customer Service was very helpful about refunding me due to this issue. Hopefully this won't happen again in the future to another customer sending sensitive info via fax.

9 December 2025
Faxzen logo

Reply from Faxzen

Sorry we failed on this one. A refund has been issued. After chatting with the customer over email and got to the root of the issue, which has now been solved.

Rated 1 out of 5 stars

I wanted to fax a prescription to my…

I wanted to fax a prescription to my pharmacy but they only sent the cover page.

2 December 2025
Faxzen logo

Reply from Faxzen

You highlighted a problem that we've now fixed. The issue was with the file type you used. It is now solved. As it's too late for this case we've refunded your payment. Apologies for the hassle.

Rated 1 out of 5 stars

The data on the for was all blank...

The data on the for was all blank.... I resent it with Faxzero

20 November 2025
Faxzen logo

Reply from Faxzen

Apologies about this. We just sent you an email so we can investigate and get to the bottom of this specific issue

Rated 2 out of 5 stars

Price shows as 8 AUD but charged 12.50 to Card

Price shows as 8 AUD and invoiced the same but deducted 12.50 AUD from the card.

18 November 2025
Unprompted review
Faxzen logo

Reply from Faxzen

Apologies for the poor experience. Our price is $8 USD for a single fax. We are sorry if the pricing page misled you in anyway and we will make the currency more obvious before users decide to continue

Rated 2 out of 5 stars

misleading charging system.

You charged me for every attempt to send.
And not for every sent.

9 October 2025
Faxzen logo

Reply from Faxzen

Hi. Thanks for the feedback. We looked into your account and can see you bought a 10 fax package and sent 7 which were all delivered successfully leaving you with 3 credits still to use. We apologise if our pricing isn't clear on this and have added some additional credits to your account. We also sent you an email just now to try and see how we can do better.

Rated 5 out of 5 stars

It's good but lacks fax summary / cover…

It's good but lacks fax summary / cover page, mostly makes issue in uploading files stating reason as large files, does not allow copy of doc fax with delivery confirmation mail and in the inbox

2 September 2025
Faxzen logo

Reply from Faxzen

Thanks for such detailed feedback. We just implemented your suggestions so faxzen now has the following features:
- cover page
- large uploads allowed up to 20MB
- document attached to confirmation emails

Rated 5 out of 5 stars

I just needed to send one fax to my…

I just needed to send one fax to my insurance company. This was better than the other tools that make you pay for a subscription.

3 July 2025
Faxzen logo

Reply from Faxzen

thanks for giving us our first review and for such kind words

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