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Company details
Written by the company
Faxzen.com is a modern, cloud-based solution for sending faxes online and is designed to eliminate the need for outdated fax machines and complex infrastructure. With a focus on simplicity, reliability, and security, Faxzen empowers individuals and businesses to send and receive faxes instantly from anywhere in the world—using just a browser or email. Our platform was built with the belief that faxing should be as easy as sending an email. Whether you're working from home, on the go, or managing a team across multiple locations, Faxzen ensures your documents are delivered securely and without delay. We support local and international faxing with competitive pricing and no hidden fees. Faxzen is trusted by professionals in healthcare, legal, finance, and real estate sectors who require fast, compliant, and encrypted fax transmission. With features like instant delivery confirmation, secure document storage, custom cover pages, and seamless number porting, our service streamlines your communication workflow. We’re proud to offer outstanding customer support and a user-friendly experience backed by scalable infrastructure. Whether you’re a solo entrepreneur or a large enterprise, Faxzen is committed to helping you fax smarter. No paper, no hassle—just efficient, digital faxing. Experience the difference with Faxzen.com.
Contact info
2ND Floor, Elgee Building, Magnet Rd, A91 YR9X, Dundalk, Ireland
- info@faxzen.com
- faxzen.com
3.8
Great
20 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Time Sensitive Government Paperwork
I had some very important paperwork I needed to send to a government agency and their systems were down. I utilized Faxzen and they got the job done. Thanks.
Reply from Faxzen
glad we could help
Scheduling option didn't work
Scheduling option didn't work, sent my fax in the middle of the night when I thought I was scheduling it for the next morning, and at the exorbitant price of $10 for 2 pages. Much better and cheaper options out there without scheduling.
[EDITED TO ADD] Customer Service was very helpful about refunding me due to this issue. Hopefully this won't happen again in the future to another customer sending sensitive info via fax.
Reply from Faxzen
Sorry we failed on this one. A refund has been issued. After chatting with the customer over email and got to the root of the issue, which has now been solved.
I wanted to fax a prescription to my…
I wanted to fax a prescription to my pharmacy but they only sent the cover page.
Reply from Faxzen
You highlighted a problem that we've now fixed. The issue was with the file type you used. It is now solved. As it's too late for this case we've refunded your payment. Apologies for the hassle.
Reply from Faxzen
thanks for the feedback
The data on the for was all blank...
The data on the for was all blank.... I resent it with Faxzero
Reply from Faxzen
Apologies about this. We just sent you an email so we can investigate and get to the bottom of this specific issue
Price shows as 8 AUD but charged 12.50 to Card
Price shows as 8 AUD and invoiced the same but deducted 12.50 AUD from the card.
Reply from Faxzen
Apologies for the poor experience. Our price is $8 USD for a single fax. We are sorry if the pricing page misled you in anyway and we will make the currency more obvious before users decide to continue
The email reminder was handy after I…
The email reminder was handy after I got distracted when trying to do it originally
Reply from Faxzen
Your feedback will be shared internally. Great news :)
misleading charging system.
You charged me for every attempt to send.
And not for every sent.
Reply from Faxzen
Hi. Thanks for the feedback. We looked into your account and can see you bought a 10 fax package and sent 7 which were all delivered successfully leaving you with 3 credits still to use. We apologise if our pricing isn't clear on this and have added some additional credits to your account. We also sent you an email just now to try and see how we can do better.
My fax went through perfectly and on…
My fax went through perfectly and on time!! It was a great experience!!
Reply from Faxzen
thanks for your review.
It's good but lacks fax summary / cover…
It's good but lacks fax summary / cover page, mostly makes issue in uploading files stating reason as large files, does not allow copy of doc fax with delivery confirmation mail and in the inbox
Reply from Faxzen
Thanks for such detailed feedback. We just implemented your suggestions so faxzen now has the following features:
- cover page
- large uploads allowed up to 20MB
- document attached to confirmation emails
It worked which was all we expected
Reply from Faxzen
glad to hear. thanks for the feedback
Absolutely efficient and effective
Absolutely efficient and effective. My fax went in minutes.
Reply from Faxzen
thank you!
I just needed to send one fax to my…
I just needed to send one fax to my insurance company. This was better than the other tools that make you pay for a subscription.
Reply from Faxzen
thanks for giving us our first review and for such kind words
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