Fearnottarantulas Reviews 75

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being helpful, kind, and knowledgeable, making interactions pleasant and informative. The customer service is frequently highlighted as top-tier, with many appreciating the quick responses and personalized approach to questions and concerns. Reviewers consistently report that the products, particularly tarantulas and other arthropods, arrive healthy, well-packaged, and thrive after purchase. However, some people were dissatisfied with their experience, reporting that some purchased animals died shortly after arrival and that customer service was unhelpful or rude, even blaming customers for issues. These reviewers also mentioned issues with incorrect labeling of products and a lack of accountability from the company when problems arose.

What people talk about most

Product

People report positive experiences with product, with many customers expressing their love for the tarantulas... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that their purchased... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support team for being... See more

Order

Customers consistently note positive experiences with order, with many reporting multiple successful orders... See more

Staff

Reviewers consistently express high satisfaction with the staff, describing them as dedicated, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone is always helpful, kind and knowledgeable. I did a lot of research when looking for my first tarantula, and saw they were not too far, so I made a road trip with my husband, and they not only... See more

Company replied

Rated 5 out of 5 stars

I have bought 7 spiders from them all have came happy and healthy . They offer options that other sellers don't. They make it clear what's expected of me when buying and what to expect from them when... See more

Company replied

Rated 5 out of 5 stars

I've kept tarantulas for nearly 10 years, and the majority of my collection has come from Fear Not Tarantulas. I've had some tarantulas shipped, and others were picked up in person. All arrived safe... See more

Company replied

Rated 5 out of 5 stars

Fear Not has been an amazing company to order from. They have a description and care instructions for the animals, an easy payment process, overnight delivery, and a live guarantee even if your ship... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Even after all these years, customer service is still above and beyond

I've kept tarantulas for nearly 10 years, and the majority of my collection has come from Fear Not Tarantulas. I've had some tarantulas shipped, and others were picked up in person. All arrived safely - regardless of carrier delays. The Fear Not team walks you through the shipping process - even confirming that the destination address can accept live invertebrates (or offering alternatives if not).

Tanya and her staff were always available to answer any questions, and they helped troubleshoot my husbandry with the "dreaded" C. versicolor when I (like many others) had problems keeping the tiny slings alive.

1 November 2025
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Reply from Fearnottarantulas

Thank you Jody. It's always good to see you and we appreciate your support! 😊

Rated 5 out of 5 stars

Amazing company

Fear Not has been an amazing company to order from. They have a description and care instructions for the animals, an easy payment process, overnight delivery, and a live guarantee even if your shipment is delayed.
Every sling I have gotten from them has thrived. They respond to questions in a timely manner.
They truly care about the creatures they sell.

21 October 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Kayci! 😊

Rated 5 out of 5 stars

100% wont find better

Packaging, shipping and all their communications are top tier! They have clear policies and expectations for shipping live animals and that is worth 10* as a T dad. Prices and shipping are great! Can't wait to go in person and see the store!

1 November 2024
Unprompted review
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Reply from Fearnottarantulas

Thank you so much! We appreciate you. 😎

Rated 5 out of 5 stars

What an excellent experience

What an excellent experience. The prices were reasonable. Customer service on point. Shipping perfect. Packing of my little ones was perfect. Everyone arrived safe and sound. Would recommend. Will do business with again!! Highly recommended!!! 🕷️🖤🖤

31 October 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you!

Rated 5 out of 5 stars

I highly recommend Fearnot

I've purchased two tarantulas from FNT, and I have never had an experience like them. They send you tons of information to make sure you 100% understand what to expect during shipping, and they package their animals extremely well to make sure they arrive safely. Their customer service is top tier and i will be returning every chance I get.

29 April 2025
Unprompted review
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Reply from Fearnottarantulas

Thanks so much Shea!

Rated 5 out of 5 stars

I have ordered 18 tarantulas as well as…

I have ordered 18 tarantulas as well as other arthropods from FearNot over the last 5 years. They are ALWAYS healthy and exactly as the site describes them to be. They arrive lovingly packaged and secure. I find this company to be responsive, helpful, and very clear in their policies. Working with them is always a good experience. I highly recommend! I won’t shop anywhere else!

21 July 2025
Unprompted review
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Reply from Fearnottarantulas

Much appreciated Tabby! :-)

Rated 5 out of 5 stars

Highly recommend Fear Not Tarantulas

As a long time customer of fnt, all my purchases have been great. Never a bad experience. I highly recommend them if you're looking for tarantulas. Great selection, great sales throughout the year and top notch customer service!

27 October 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Carmen, and thanks for all you support.

Rated 5 out of 5 stars

Great company to purchase tarantulas from

The prices were more than fair. I was confused about shipping but they were there the while way helping me understand. Packaging was very well packed. I got 1 flame knee back in September and we just ordered 2 more. So exciting 😍

3 September 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you so much Jennifer! Glad you are happy with your spiderlings!

Rated 5 out of 5 stars

Fear not Tarantulas is Worth it!

I have bought 7 spiders from them all have came happy and healthy . They offer options that other sellers don't. They make it clear what's expected of me when buying and what to expect from them when it comes to buying their spiders. They come neatly labeled and packaged. Depending on availability they offer a little kit with food,bedding and housing and a longer live guarantee for a few extra dollars.

13 February 2025
Unprompted review
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Reply from Fearnottarantulas

Hi Codie. Thanks for taking the time to write a review. Greatly appreciated.

Rated 5 out of 5 stars

Best place to go for tarantulas!

I’ve been a customer for years. I’ve only ever experienced the best customer service and can tell they really care about the animals. They’re passionate and it’s not just a business to them. They’ve helped me every time I’ve had a question, they’ve always went above and beyond helping with adding last minute changes when it’s been absolutely necessary, and they pack their spiders really well and with love. If they make a mistake or something happens they always take responsibility and go out of their way to fix it. They also have a wonderful selection of spiderlings and great sales, along with great deals throughout the year. I love their package deals. If you’re looking to add to your spider or other invert family, or even if it’s your very first tarantula they are the place to go.

1 November 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Lisa! I hope you are enjoying all the spiderlings you have and they are lucky to have such a good home!

Rated 5 out of 5 stars

Definitely recommend!

Fear not is my go to whenever I get the itch for a new tarantula. I have never had any issues with doa’s or shipping. The customer service is amazing.

29 October 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Brooke! We do our very best. Appreciate this.

Rated 5 out of 5 stars

Local buissness to me

Local buissness to me. Staff is always friendly and knowledgeable. I have aquired many tarantulas, isopods and emerald roaches from Fear Not and highly recommend!

1 September 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Samantha! It is really good to get to know our customers better in person!

Rated 5 out of 5 stars

Excellent service, very responsive.

I got two slings from Fear Not and had them shipped to my FedEx hub. Communication leading up to shipping was excellent, all my questions were answered, and I made both a "complete package" as found on their website. Would definitely do business with then again and recommend them as well.

4 December 2024
Unprompted review
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Reply from Fearnottarantulas

Thank you for taking the time to write this. We appreciate it so very much!

Rated 5 out of 5 stars

One of the Best

Extremely professional and very responsive to inquiries on orders made from point of purchase to point of delivery. 100% they stand by their guarantees.

12 March 2025
Unprompted review
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Reply from Fearnottarantulas

This is so appreciated. We are glad you are happy with our spiderlings and service!

Rated 5 out of 5 stars

Fantastic and caring service, absolutely beautiful storefront!

I was not in a very happy place when I discovered Fear Not Tarantulas, and their store and staff opened a whole new world to me that has brought me so much joy and wonder! I came in with minimal knowledge and a bit of apprehension, and they empowered me to believe I could go from girly girl to tarantula keeper, and it has been the most rewarding hobby. Tarantulas are beautiful and interesting creatures, and there is always something new to learn. It’s changed how I view the world around me - there’s not many things left in the way of creepy crawlies that scares me anymore, lol. But none of that would have happened if I walked into a pet store and walked out with a spider. It’s the staff that was there and listened patiently to all my over-thought questions, set my slings up in safe and appropriate enclosures so that I felt confident taking them home, and continued to be available for more of my silly worries through both themselves and their community. I’ve now done several rehousings and have even had a successful molt! None of that would be possible without the time their staff takes to make sure you have the knowledge you need before you head out the door - they are also great with helping you choose a species that is right for you. And they love their spiders. It’s obvious - and I love that! And their prices are great. And their store is pretty. And they’re family friendly, lol. I could go on and on but I want to check on my tarantulas and see what they’re up to, lol.

27 September 2025
Unprompted review
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Reply from Fearnottarantulas

Thank you Jet! It is always good to see you and your beautiful family in the shop!

Rated 5 out of 5 stars

Super helpful

Super helpful, very friendly! Answered all of my questions. It’s so nice to find such passionate people that care so much about making sure you have all the information you need to succeed with your new babies!

18 October 2025
Unprompted review
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Reply from Fearnottarantulas

We appreciate the review Rachel!

Rated 5 out of 5 stars

Absolutely amazing!

Everyone is always helpful, kind and knowledgeable. I did a lot of research when looking for my first tarantula, and saw they were not too far, so I made a road trip with my husband, and they not only took time to answer all of our questions, but also recommend some options which resulted in a purchase of 3 tarantulas. Now, a year later, I have grown my collection to 18 tarantulas, hissing roaches, beetles and millipedes! I love this store, and I don't think I would shop anywhere else!

25 October 2025
Unprompted review
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Reply from Fearnottarantulas

Hi Katie. You have quite a nice collection! Thanks so much!

Rated 5 out of 5 stars

Great customer service

Great customer service! I’ve been ordering from Fear Not Tarantulas for almost a year and have NEVER had a bad experience. Picking up in store is also wonderful!

31 October 2025
Unprompted review
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Reply from Fearnottarantulas

Thanks for the review Kelly!!

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