FedEx Reviews 

The company gave me a 4 hour window in the middle of my work day. I made sure I was there in that 4 hr window (9:50am-1:50pm to be exact) They never showed up. I went back to work at 2 and was home by 3:30pm to just to receive a sticker on my window saying they attempted delivery at 3pm. I called to ask if they could deliver after 5pm and their answer was we will put in a request but no promises. I asked if it could be delivered to the local fedex drop centre and they stated they are not able to do that as shipper has to change the delivery location. No matter what i tried to do they refused to cooperate. I asked to speak with a manager not to get someone in trouble but to try to find a solution so I could get my package. The manager left me on hold for over an hour and then I had to call back to be told the manager will call me back later. Terrible experience and will refrain from using in the future if possible

Spent a day at home for a failed delivery. Driver didn't have our buzzer number -- but didn't call or text to indicate. Spoke to customer service to reschedule the delivery the next day. The lady couldn't give me a window of time. I asked what the delivery day was. "Let's say 8am - 5pm." Let's say?? Fine.

Partner spends half the day waiting at home, when I check the manifest and see it's still at the pickup point. I go to the pickup point: they have had no communication from FexEx. They tell me that if I send back to FedEx for re-delivery, it could be sent all the way back to the original sender.

So I am stuck manually getting a 20 lb package six blocks up a hill and I am not impressed. Equally unimpressed that the only way to file a complaint is to call -- seeing as that did nothing for my rescheduling.

I don't understand how in this age of GPS and IM that the delivery experience can be so lacking (to say nothing for the customer service, which is ghastly). I'll do my best to avoid FedEx for delivery again.

I rated first a star only but sorry about that as i updated my address from 301 to 311 but it was not saved. So the parcel came to 301 and we were searching thought we missed the parcel as it is pampers. Sorry about that.

Quick shipment delivery from Hong Kong to canada

The workers don't want to work. The guy had my package in his hand and stuck a sticker with the payment and left. (Second day in a row) I've requested to have them drop it off at a location for a whole day and they ignored and insisted to deliver. Other couriers usually, leave it in my mailbox or deliver it to a location first. FedEx drivers like to drive in circles and accomplish nothing I guess.

I ordered a patio set from Wayfair. The shipment was 3 boxes, 2 of which were delivered to our house on the Monday. On Wednesday of the same week our 3rd package was delivered to an address with the same street name, but in a totally different town. I confirmed the package was there with the home owner and called FedEx withing 10 minutes of delivered to ask for the package to be delivered to our house. They said they would open a case. 4 days later and half a dozen phone calls and no one has made an attempt to pick up my very expensive patio set. It is still sitting out in the elements in front of the other house. If I called FedEx and ordered a pickup they would be here within an hour. I will not purchase from a business that uses FedEx ever again. Customer service is useless. You cannot talk to anyone in country.

FedEx delivered my passport to some random address and had some random sign for it and texted me to tell me it was delivered. I called customer service who refused to help in anyway some guy named David (who wasn’t even based in Canada) couldn’t confirm the package was from passport Canada or tell me anything about it. Wouldn’t recall the delivery and offered no solutions to help. “David” couldn’t forward me to a manager and hung up on me. WORST SERVICE EVER. Never trust FEDEX. They don’t even use their real names.

Worse experience ever!!!! They mentioned the expected delivery by the end of day and they came in the morning to deliver. They didn't deliver the pacakage due to signature required and they were about to deliver next day but same thing no any expected time of delivery. I had to check the main door again and again because they said the driver is not allowed to call customer. I mean seriously I do night shifts, instead of sleeping I am going to the door again and again because they won't call me during delivery. I called they said it will be delivered today....but what time??? And how to know someone is at door??? They should call when reach or they should have add expected delivery time not the whole day.

Fedex has the worst customer service on Vancouver island. You get no reply from them. if you have no tracking # and want to talk to a real person you are out of luck. I am waiting for a parcel for over a month, They have my correct shipping address in my Fedex info. Correct address on the parcel. They say that they can not find the address to deliver, bull. We live in a Manufactured home park, all housed have numbers and light at night. Each lane has a list of all houses. They have my authorization to leave it at the front door!!!! It's all prepaid no fees to be charged on delivery. They are the worst. I only gave it one star because there is no way in leaving none.
Kurt Amsler 250-558-9711

A driver mislocated my missing item since Wednesday. I went to the "location" where my package was "delivered", not only the house/apartment does not exist but the item itself is not there either!

Very disappointed with Fedex! Do better. Add my phone number at least next time if this happens again!

Twenty years in manufacturing industry where shipping products to consumers and stores was a part of my job as much as making and selling quality products

Fed Ex has for 20 years consistently double billed both sender and receiver and they do not honor pre paid waybills in cases of returns or just in general.

The worst part is Fed Ex Canada lies to cover up their errors. They will say "oh well we only start sending out bills to end consumers when the company refuses to pay the bill." This is a lie and one I am familiar with they love to use to cover up their systems errors.

You, innocent random person who gets a Fed Ex bill in the mail, will spend days for Fed Ex working for free to figure out where they went wrong, only to find out they just lie, they do not even send the invoice to the right people. Their mistakes have nothing to do with the business accounts, its because something about the way they set up their system produces error after error where their A/R department consistently collects from the wrong party. It is appalling that they would smear the names of companies rather than admit fault with their system or just admit they keep making the same mistakes. They will, for example, immediately and incorrectly bill end consumers instead of the corporate account indicated on pre paid waybills, and send bills to the wrong party which is basically always NOT the business with the account, its the person without an account. Their A/R team then wastes everyone's time and money trying to collect from the wrong party while companies are waiting for their invoices. They have been doing this for 20 years, imagine having a system where you prevent yourselves from collecting receivables. Imagine this being an issue for 20 years and then passing the job off to customers, end consumers, and companies and driving everyone crazy because you won't invest in fixing your billing system and fire whoever runs the Accounting in Canada. Whoever runs their Accounts Receivables honestly has to be fired. Whoever implemented their current systems has to be fired. Whoever runs Fed Ex Canada now should have some financial background, at least basics. You are a logistics company that does not know how to bill and collate waybills with invoicing. I don't know how much more inept you can get.

They have major design flaws in their invoicing and billing systems that destroy relationships and harm sales. This is why for 20 years UPS has been the shipper of choice for anyone in retail/wholesale manufacturing in Toronto.

Whoever has been running Canada for the last 20 years must be a marketing or sales person with zero ability to review billing systems which have to be accurate for people to use.

If Fed Ex could send bills to birds in the sky they would. Their accounting department and billing systems are completely haywire and have been like this for twenty years.

If you are a new retailer or wholesaler take note as to why everyone avoids Fed Ex. They will destroy all customer relationships because they can't figure out they need to look at their invoicing and billing systems as a major cause for any loss of business.

Despite having called them to request delivery to one of their pickup stations, they claim to have attempted
delivery. No phone call. Despite their claim that they left a door tag, there wasn't one at the entrance. I wish shippers would give consumers more of a choice of the couriers they use for our deliveries. We pay for the service so should be entitled to say. I would NEVER choose FedEx.

Very frustrating when you pay more to get a package sooner were i could have waited 2days more to receive package from another courier and pay less for shipping.Can’t understand when fedex says the day my package was to arrive was on the truck in my area and still didn’t receive package and no update saying delayed will not use FedEx again they are unreliable with no delay updates

0 star, worst happened to me, last week I received my package, when I opened it,almost items is gone,missing it’s stolen.Someone opened my package from staff of FedEx,my stuff is genuine 18k Saudi gold..worth 10k Canadian dollars..missing items is 4 pcs bangle’s,2pcs necklace,1 bracelet,all heavy weights are missing.. and some light weights are not like earrings ang pendant…it’s horrible 🥲🥲 I called customer service online waiting for almost hrs to answer my call , until now no explanation we’re is my stuff missing.

FedEx Canada website does not allow for a human customer support link - just an AI bot that doesn't answer anything and loops. This is horrible. Will switch shipping providers in future .

My packages are always delayed and never arrive to me. I spend a lot of money on orders and when companies use FEDEX my package never arrives and I am not able to get my money back. FEDEX is the worst delivery company out of all of them.

tracking is useless, they lost my packages with no update for 2 weeks, called customer service, and they said they cannot track the packages. i was sent tracking until it stopped two weeks ago and then they seem to have lost it and are unable to even trace the tracking number. ship with someone else as fedex has no idea of what they are doing. they charge but don't deliver.

I went to Staples on a Monday to have a package delivered next day, Tuesday. FedEx had the best price but I later learned I didn’t get next day but paid for regular ground which could be up to four days. An investigation was started and earlier today on Thursday after the package was in Nepean for two days I was told it would it would be delivered today. About 4:00 I got a notice it was further delayed and now will be delivered Friday. I’m not sure the left hand knows what the right hand is doing. FedEx used to be our first choice, no more.

The constant problem for FedEx is that they cannot dispatch properly.
Missed delivery, okay, didn't kow they were coming.
Called number on tracking tag and was told next day, end of day.
Checked tracking online, same thing, next day, end of day.
So far so good. Next day, tag found.
Called FedEx, they said that they tried to deliver it at 11:30 am.
Have to wait another day. They cannot provide me with any dispatch info and I will have to wait the entire day. Hopefully it will be in the morning!

Waited all day for package to arrive, only to recheck tracking to find it will be delayed with no update as to delivery. Earlier I had tried to use the "Ask Fedex" bot and after being referred to a customer service rep, waited from 18 in queue to 1, then the damn thing timed out and I was sent back to the bot. Very dissatisfied by both delivery and customer service, but no ratings available less than 1 star.