Took very long to deliver, but kept me updated to let me know they hadn’t forgotten about my order so that was nice. The website is very easy to use, I’ve only just recently started using the products... See more
Company replied
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I've been using the product now for about 10days but i cannot see any changes yet, so i though still early to see the progress of the result. I'm still patiently waiting to see the changes of my hyper... See more
Company replied
Hi, I expect a 1+1 free order for 173 aed but they delivered only 1 piece. I’m quite disappointed because I got my expectations that I will receive 2. Thanks
Company replied
I used this item twice and started getting a rash. So I cancelled it BUT they keep sending it. I went into my account and there was no where to actually cancel or stop subscription. Quite ANNOYING
Company replied
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
Waiting a full month
Waiting a full month, still no product that I paid for. Lots of their emails though pretending they care. Just deliver on what you promise and there would be no need for 50 emails with shipping promises and updates with zero tracking. They seem scammy to me. I made a mistake. I'd advise buying products from more reputable companies.
14 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The flushing from rosacea is so…
The flushing from rosacea is so embarassing. My face gets bright red at random times and people always ask if I'm okay. I'm on prescription medication now and the episodes are less intense.
13 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Christopher,
Thank you for sharing your experience with us. We understand how difficult and embarrassing rosacea flushing can feel, and we’re glad to hear that your prescription medication has helped reduce the intensity of the episodes. Managing rosacea is often a journey, and your openness about both the challenges and improvements is truly valuable.
We’re here to support you along the way and appreciate you taking the time to share your story.
Warm regards,
Lisa
Feline Customer Service
They are a scam
They are a scam! Don’t ever buy these products. You don’t have an option to cancel subscriptions or even contact them. They took three payments from me without even giving me one item ! They don’t even have a customer service number to call! They don’t have an option to cancel subscription online for that we have to email them and they don’t respond to those emails so they just keep taking ur money without giving u even a single product !
12 February 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I've tried so many products for my…
I've tried so many products for my rosacea over the years. What finaly worked was simplifying my routine and using only gentle, fragrence free products. My skin barrier is much healthier now.
13 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Michael,
Thank you for sharing your journey with us. It’s wonderful to hear that simplifying your routine and focusing on gentle, fragrance‑free products has made such a positive difference for your skin. Supporting the skin barrier is often the key to managing rosacea, and your experience is a great reminder of how effective a gentle approach can be.
We’re delighted that you’ve found what works best for you, and we appreciate you taking the time to share your story.
Warm regards,
Lisa
Feline Customer Service
Order not received
Ordered raised nearly 3 weeks ago and still does not even be in any kind of ship status. Have managed to get through to customer services by raising a ticket, but just seemed to get a basic response telling me to wait. If I’m honest I cannot be confident I will get my order, and unsure how to request a refund of monies paid.
Thank you for the response from Lisa, which I have had previously different times from different staff.
I am now waiting for a real time update on what has happened with my order, and when the process is expected to go live and then a true expectation of delivery time.
The courier has shown status of “expecting package” for over 2 weeks.
18April2026
Must thank Mariana who did pick up on my ticket and dedicated their time to follow up on what had happened. Sorted out the issues with customs and I have received my goods today.
10 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Anthony,
Thank you for sharing your feedback. We would like to clarify that your order was processed and is currently in transit with the courier. While we understand the wait has been frustrating, our customer service team has responded to your ticket and provided updates in line with our delivery timelines.
Refunds are available if items are returned within 30 days of receipt, and our team remains available to guide you through this process once your order arrives. Please rest assured that we are committed to ensuring you receive your products and the support you need.
Warm regards,
Lisa
Feline Customer Service
Reply from Féline Skinscience
Dear Frantc,
Thank you for sharing your feedback. We would like to clarify that your order was shipped and tracking details were provided to confirm its progress through the courier’s network.
We understand delays can be frustrating, but please rest assured that your order is in transit and our team remains available to assist you with any further updates.
Warm regards,
Lisa
Feline Customer Service
Is this company a scam
Is this company a scam? I placed an order on 30th March which hasn’t arrived I have attempted to send several emails which bounce back as undelivered.
30 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Vicki,
Thank you for sharing your feedback. Our customer service team is available to assist, and emails sent to us should not bounce back. If you are experiencing delivery issues or difficulties reaching us, please contact us directly at info@feline-skinscience.com so we can support you further.
We understand delays are frustrating, but please rest assured that your order is in transit and our team remains committed to resolving this for you.
Warm regards,
Lisa
Feline Customer Service
Please do not use this company
Please do not use this company. I have not received my order and the messages received back from the company are useless. I have handed this over to my bank to deal with, as I’ve also been made aware (only from the bank!) that this is a recurring order, which was absolutely not clear when ordering the item. Scammers.
11 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
FELINE SKINCARE "Blackmail"
I put bad reviews up here. I could not get a refund from Feline. Eventually, Feline agreed to give a refund ONLY when I agreed to delete the bad reviews. I now want to make it clear to be very careful. Firstly, it is very difficult to get a response,
secondly, to get your money back and thirdly, to deal with a coherent organised administration in there.
UPDATE - Sunday 12th April 2026.
Response to Feline's reply below.
The accusation of BLACKMAIL is irony at its best. There is a "Warning" on Trust Pilot for breach of guidelines and fake reviews relative to Feline.
My consumer legislative rights to a refund were denied for goods received "not fit for purpose". After weeks, Feline agreed a refund ONLY if I withdrew the negative reviews. It is my opinion, that Feline's behaviour falls more into the dictionary definition of "Blackmail" than I do as a Consumer.
Feline's responses are pure procrastination which show no empathy for either consumers nor consumer rights. Here's to Trust Pilot, a beacon for Consumers.
8 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Marianne,
Thank you for sharing your feedback. We would like to clarify that while we always aim to resolve customer concerns fairly, we do not allow reviews to be used as leverage or as a form of blackmail to obtain additional benefits. Our policies are transparent and outlined on our website, and we act in accordance with them in every case.
We regret that you feel dissatisfied with your experience, but please rest assured that our team has worked to provide a resolution within the framework of our terms.
Warm regards,
Lisa
Feline Customer Service
Terrible service
Terrible service. 2.5 weeks later and I'm still waiting for my order. Terrible customer service. Would not recommend
10 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Shocking company
Firstly only given 1 star as unable to give zero, placed my order on 12th January now 10th April and still not received sent so many emails all of which they reply it’s with the courier, we will escalate your complaint tonight our manager and they never ever get back to me, always me chasing again and again, do not be scammed by these people as I have
10 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mandy,
Thank you for sharing your feedback. We would like to clarify that your order was dispatched and is with the courier. Our team has responded to your inquiries and provided tracking updates, including escalation to the courier service.
We understand delays are frustrating, but this review does not reflect the actual state of our service, as your order is in transit and progressing through the delivery network. We remain available to support you and ensure your order reaches you.
Warm regards,
Lisa
Feline Customer Service
I was suppose to receive two bottles
I was suppose to receive two bottles, only received one. When I let the company know nothing was done about it. The melasma corrector only made my melasma worse. I am waiting for a refund. I would never order from them again. You have been warned.
1 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Gale,
I’m really sorry for any confusion and frustration this has caused. For our Buy 1 + 1 Free offer to apply, both items need to be added to the cart before completing the purchase. It sounds like the second item might not have been included at checkout, which could be why only one bottle was sent.
We want to make this right for you! Please reach out to our customer service team at info@feline-skinscience.com so we can assist you directly with your refund request and ensure you’re properly supported.
Warm regards,
Lisa
Feline Customer Service
I've had rosacea for about 5 years now…
I've had rosacea for about 5 years now and its been a journy figuring out what works. Spicy food and alcohol are huge triggers for me. When I avoid those, my flare ups are much less frequent.
10 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Jana,
Thank you for sharing your journey with rosacea. We know how challenging it can be to find what works, and it’s wonderful to hear that you’ve identified triggers like spicy food and alcohol and are seeing fewer flare‑ups when you avoid them. Your consistency and awareness are inspiring, and we’re glad you’re finding ways to manage your skin more comfortably.
We’re here to support you along the way, and if you’d ever like guidance on how to complement your routine with Feline products, our team is always happy to help.
Warm regards,
Lisa
Feline Customer Service
The worst company
The worst company! (no stars)
Unclear you are subscribing. Impossible to unsubscribe on their website. Request to unsubscribe takes weeks (still waiting!) won’t refund and stop delivery expect you to wait to receive product and then return it to them (within 30days) yet the product takes 30days to arrive! (Still waiting!) unprofessional, unhelpful - never will buy from them again!
21 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Yasmina,
Thank you for sharing your feedback. We would like to clarify that your subscription has already been cancelled as requested. However, the item had been processed and shipped prior to cancellation. In line with our Terms and Conditions, once an order has been dispatched it cannot be stopped, but you are welcome to return the product at any time within 30 days for a refund.
We understand this situation has caused frustration, but please rest assured that our team has acted according to policy and remains available to assist you with the return process.
Warm regards,
Lisa
Feline Customer Service
Lightweight, effective, and easy to use.
Lightweight, effective, and easy to use. This works really well for my skincare routine.
9 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Courtney,
Thank you for sharing your experience with us. We’re delighted to hear that you find the product lightweight, effective, and easy to use—it’s wonderful to know it fits seamlessly into your skincare routine.
Your feedback means a lot to us, and we’re thrilled that our product is helping you feel confident in your daily care.
Warm regards,
Lisa
Feline Customer Service
I see a difference
9 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Sherry,
Thank you for sharing your experience with us. We’re delighted to hear that you’re already noticing a difference—that’s exactly the kind of result we hope our products bring.
Your feedback means a lot, and we’re thrilled that our skincare is supporting your routine.
Warm regards,
Lisa
Feline Customer Service
Still haven’t received the rosacea…
Still haven’t received the rosacea cream it has been 2 weeks since order in that time I have received 20plus emails either promoting other items or just saying “it’s nearly dispatched or some such rubbish and when telling them I had not received my order they petulantly replied I should allow time for it to arrive. Am about to cancel the order and ask for a refund. Not amused.
9 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mrs. Hay,
Thank you for sharing your feedback. We would like to clarify that our team did respond to your inquiries and provided the correct tracking information from Evri. Your order has been shipped and is progressing through the carrier’s network.
We understand delays can be frustrating, but this review does not reflect the actual state of our service. We have communicated transparently and supplied accurate tracking updates throughout the process.
We appreciate your patience and assure you that your order is on its way.
Warm regards,
Lisa
Feline Customer Service
I came across this store through an ad…
I came across this store through an ad and decided to try their dark spot corrector. The product itself felt decent on the skin and the delivery was on time.
9 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Ellie,
Thank you for taking the time to share your experience. We’re delighted to hear that your dark spot corrector arrived on time and that the product feels good on your skin. Your feedback means a lot to us, and we’re glad you gave our store a try.
We hope you continue to enjoy the results, and if you’d ever like guidance on how to maximize the benefits of your routine, our team is always here to help.
Warm regards,
Lisa
Feline Customer Service
I got the Rosacea cream but it didn’t…
I got the Rosacea cream but it didn’t work. I emailed and was told to continue for 8-12 weeks. Not happy as no improvement still and I am being very consistent with application. I emailed again after reading poor reviews on return process and was instantly told money would be applied in credit on my account. Can’t complain with that.
9 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Esther,
Thank you for sharing your experience with our Rosacea Cream. We appreciate your consistency in using the product and understand your disappointment with the results.
As stated in our Terms and Conditions, refunds can only be processed if unopened items are returned. Since our promotions are offered as “1+1 free,” customers are welcome to try one item and return the other unopened for a refund. Alternatively, we can provide the full amount as store credit, which you can use toward any other product of your choice.
We hope this clarifies our policy and gives you flexibility in how you’d like to proceed. Please let us know which option works best for you, and we’ll be happy to assist further.
Warm regards,
Lisa
Feline Customer Service
Absolute rubbish
Absolute rubbish. Quality is awful. Waited a month for my order to arrive. Mask should be tight and it’s useless. Website displays fake 5 star reviews that you can’t read. Misleading and false. Would not be using ever again
9 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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