Following my review of May 31st, my parcel arrived June 2nd. So be prepared for a long wait when you order from this company, also tracking was not updated. I purchased their Rosacea serum which feel... See more
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Took very long to deliver, but kept me updated to let me know they hadn’t forgotten about my order so that was nice. The website is very easy to use, I’ve only just recently started using the products... See more
Company replied
[Avoid this company they are an absolute scam. Take your money and you receive nothing and ignore all contact from you. Order number FL130600. Just in case this company tries to deny my Order exists.... See more
Company replied
I've been using the product now for about 10days but i cannot see any changes yet, so i though still early to see the progress of the result. I'm still patiently waiting to see the changes of my hyper... See more
Company replied
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
Please avoid
Please avoid . I wish I had read the reviews before I ordered .
I have been waiting too long for the order which has not arrived yet . Their costumer service is horrible and also the same products I unfortunately ordered from them I found them in Temu. So they are selling 2£ products for prices like 20£
25 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
It has been over 2 weeks since ordering…
It has been over 2 weeks since ordering my products and apparently items have been in transit for over a week. Cannot get a straight answer from them. Service is terrible. I’m demanding refund and they’re saying they won’t honour it because item has been shipped (however not received)
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Jane, 🌸
We can confirm that your order is currently in transit. Tracking details show that the shipment has already left our facility and is on its way to you. Once an item has been dispatched, it is no longer eligible for cancellation or refund until delivery is completed.
We understand the frustration of waiting and will continue to monitor your shipment. If you do not receive the package within the expected timeframe, our customer service team will assist you further through our official email channels.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Reply from Féline Skinscience
Hi Adam,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. Knowing that we’ve met your expectations means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to continuing to support your skincare journey and welcoming you back for future orders.
Warm regards,
Lisa
Customer Service – Feline Skinscience
Ordered the rosacea corrector
Ordered the rosacea corrector. It took just over 2 weeks to arrive.
Unfortunately it hasn’t worked for me.
I have gone back to using Soolantra which seems to work much better for me.
2 May 2026
Unprompted review
Reply from Féline Skinscience
Hi David,
Thank you for sharing your experience with us. We’re sorry to hear that the Rosacea Corrector didn’t deliver the results you were hoping for. Everyone’s skin is unique, and sometimes it can take time or different approaches to find the right solution.
We’re glad you’ve found something that works better for you, and we appreciate you giving our product a try. If you’d like, our team would be happy to recommend alternative options from our range that may be more suitable for your skin concerns.
Your feedback is valuable to us, and we’ll continue working to improve our products and customer experience.
Kind regards,
Lisa
Customer Service – Feline Skinscience
Grateful
Honestly, I could not even try other creams because of peeling effects to help rosacea. This product is like magic. It doesn't last all day but the effect is powerful. I am sincerely grateful. It calms your skin and it really makes the redness go away!
26 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Victor,
Thank you so much for sharing your experience! We’re delighted to hear that the product has made such a powerful difference for your rosacea and helped calm your skin. Knowing that it reduces redness and brings you relief means a lot to us, and we’re truly grateful for your kind words.
We’ll continue working hard to provide solutions that support healthier, happier skin, and we’re honored to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
Feline, will you be my Melasma Clearer Solution?
Feline products were received only a few days ago, have not had a chance to use any of them. For me, if the products work then that's a 5 star grade. I truly am hopeful Feline is my last stop to clear my Melasma/Hyperpigmentation torture and punishment once and for all. Will Feline be my facial skin saviour? Remains to be seen.
1 May 2026
Unprompted review
Reply from Féline Skinscience
Hi RMH,
Thank you for sharing your thoughts and for placing your trust in Feline Skinscience. We completely understand how important it is to find the right solution for melasma and hyperpigmentation, and we’re honored that you’ve chosen us to be part of your skincare journey.
Our products are designed with care to support visible improvements over time, and we’re hopeful you’ll start to see the results you’re looking for. If you ever have questions or need guidance while using them, our team is always here to help.
Wishing you the best on your path to clearer, healthier skin!
Warm regards,
Lisa
Customer Service – Feline Skinscience
Great products that actually do what…
Great products that actually do what they say they do. Great service. I'll be ordering more products shortly thank you
28 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Rachel,
Thank you so much for your wonderful feedback! We’re delighted to hear that our products are delivering the results you were hoping for and that you’ve had a great experience with our service. Knowing you’ll be ordering more soon is the best compliment we could receive.
We truly appreciate your support and look forward to continuing to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
My order was for the Copper Peptides…
My order was for the Copper Peptides for hair. Really good deal , buy one get one free. The only problem is that it took 3 weeks to arrive. Keep getting emails saying everything was ok and on track not to worry. After sending an email about the late order I noticed that the ad said “Made in Canada” but noticed now on my shipping update that it was coming from China! They told me that they have people from different parts of the world helping with the product but assured me it was a good product. When product arrived it says on the box that it is made in China , very misleading. Order FL97300
29 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The products are wonderful and work well
30 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Megan‑Kate,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying our products and seeing great results. Our team works hard to create formulas that truly support healthy, radiant skin, and it’s wonderful to know they’re working well for you.
We appreciate you taking the time to share your experience, and we look forward to continuing to support your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
The company are refusing to refund me…
The company are refusing to refund me back my payment and no body is responding to my email messages ...this is my order ID FL94403
29 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
WHAT A SCAM....When I alerted them to…
WHAT A SCAM....When I alerted them to the fact that the product I ordered from the Feline website was unsatisfactory, they went to great lengths to provide return shipping information including an RMA (Return Merchandise Authorization) number.
However Feline’s stipulation was that I had to pay for shipping AND that I was required to provide them with a tracking number. This should have been an immediate red flag but I elected to follow their instructions and shipped the product back.
I watched the tracking information as the shipment made its way through customs in the Netherlands. AS SOON AS IT REACHED Feline they REFUSED the shipment.This is not an isolated case.They also state on there "payment page"they have Truspilot 5 stars
THEY DO NOT I have contacted Trustpilot with this information and hopefully they will take note
PLEASE NOTE The return address they use for returns is not the companys address but a HOUSE they use for returns (Dogey) why not use the companys address where it was sent from.,.PLEASE BE AWARE
24 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Vicky,
Thank you for sharing your feedback. We want to clarify that all of our terms and conditions, including return policies, are clearly stated on our website and available to customers before purchase. We do not hide the fact that return shipping costs are the responsibility of the customer, and we require tracking numbers to ensure safe and verifiable delivery of returned items.
We understand that this may feel inconvenient, but these policies are in place to ensure fairness and consistency for all of our customers. While we welcome honest reviews, we cannot process refunds outside of our stated policy or based on negative reviews alone, as that would be unfair compared to other customers who follow the same guidelines.
We remain committed to transparency and customer satisfaction, and we encourage you to reach out directly to our support team so we can assist you further within the framework of our policies.
Kind regards,
Lisa
Customer Service – Feline Skinscience
Can’t wait to see my skin improve with…
Can’t wait to see my skin improve with this product.
28 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Jamie,
Thank you so much for sharing your excitement! We’re thrilled you’ve chosen Feline Skinscience and can’t wait for you to experience the benefits of our product. Our team puts a lot of care into creating formulas that help skin look and feel its best, and it’s wonderful to know you’re looking forward to the journey ahead.
If you ever have any questions or need support along the way, we’re always here to help. Wishing you glowing results and a fantastic skincare experience!
Warm regards,
Lisa
Customer Service – Feline Skinscience
I am still using the product now
I am still using the product now, I’ll see how does that work.
25 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Gembo, 🌸
Thank you for sharing your update. It’s great to hear that you’re continuing with the product — consistency is often the key to seeing how well it works for your skin. Everyone’s skin responds differently, so giving it time will help you understand the results more clearly.
We’ll be glad to hear back from you once you’ve had more time to observe the changes. Your feedback is always valuable to us.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I ordered a skincare product on 3rd march
I ordered a skincare product on 3rd March after seeing your ad on Instagram and paid £54 for it. I still have not received my order. Since 3rd March, the tracking has been showing that the delivery was delayed. I have contacted you many times, but I am still waiting and have received no response. This is very disappointing service. Please resolve this issue immediately by either delivering my order or giving me a full refund.
27 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
i have to pay £8 to return something I didn't even order
they automatically signed me up for a subscription/monthly renewal and when I asked for a cancellation since it's only been a few hours since I noticed the transaction, they still asked me to pay a fee? can you believe it? i didn't ask for the items, i didn't order them at will, and I still have yo pay about £8 for a restocking fee? so technically I'm just giving them free money for something that wasn't even my fault in the first place.
27 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I never connected my digestive issues…
I never connected my digestive issues with my rosacea until my doctor mentioned they can be related. I changed my diet and both my gut health and my skin improved. The body is so interconnected.
27 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mila, 🌸
Thank you for sharing your story. You’re absolutely right — the body is deeply interconnected, and many people don’t realize how much gut health can influence skin conditions like rosacea. It’s encouraging that your doctor helped you make that connection and that dietary changes have brought improvements both internally and externally.
Your experience is a great reminder that sometimes the most effective skincare solutions start from within. We appreciate you highlighting this holistic perspective, as it can inspire others to look beyond topical treatments alone.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
One star is too much take money for…
One star is too much take money for your order but don't deliver. E_mail them this just gets returned no server. Avoid scam comany18
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Shirley,
Thank you for your feedback. We would like to clarify that your order is currently in transit and has not been lost. Our customer service team has reached out via email to provide updates, but unfortunately we did not receive a response from you.
We assure you that we always process and ship orders placed through our website, and we remain available to assist with tracking information or any further questions you may have.
Warm regards,
Lisa
Feline Customer Service
Re recent order for face tape
I chose this company as they said it was a fast delivery time . They write every day saying my order is being processed ( its a pack of face tape ) 6 days later it still hasn't been despatched.
I would cancel the order if that was possible as I've ordered some from another company which is being delivered tomorrow. April 27th . . I won't order from feline skincare again
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Dorothy,
Thank you for your feedback. We would like to clarify that without an order ID, name, or the email address used at checkout, we cannot confirm whether you are a customer of ours or verify the details of your order. We encourage you to contact our customer service team directly with this information so we can assist you properly.
We are always happy to help genuine customers, but without any valid details we are unable to investigate or resolve the matter.
Warm regards,
Lisa
Feline Customer Service
No order in 20 days customer service do…
No order in 20 days customer service do not respond , three emails and nothing scam.
26 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Ann,
Thank you for your comment. We would like to clarify that we have not received any emails from you in our inbox, and therefore the statement that our customer service does not respond is not accurate. Without an order ID or the email address used at checkout, we cannot confirm your identity as a customer or verify the details of your order.
We encourage you to reach out to our customer service team directly with valid order information so we can assist you properly. We always respond to genuine customer inquiries and provide tracking details for all orders.
Warm regards,
Lisa
Feline Customer Service
Lovely cream but I am now on my 2nd jar…
Lovely cream but I am now on my 2nd jar and have not noticed a real difference yet on the crepey skin on my upper and lower arms ?? I have already ordered 3 jars -I’m wondering when should I see a difference ??
26 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mrs. Gleave,
Thank you for sharing your experience with us. We appreciate your loyalty in already ordering multiple jars, and we understand how important visible results are when treating crepey skin. Improvements can take time and often depend on factors such as skin type, consistency of use, and the area being treated. Many customers notice gradual changes over several weeks to months, especially with continued application.
We encourage you to keep up with your routine and pair the cream with good hydration and sun protection, as these can enhance results. Your feedback is very valuable, and we’re grateful you took the time to share it with us.
Warm regards,
Lisa
Feline Customer Service
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