Fenderfever Reviews 

29
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Advertised as plays beautifully with upgraded Fat 50’s. Truth is when it arrived and picked it up it had terrible fret buzz and the middle pickup was non functioning. I have had to immediately take... See more

Rated 5 out of 5 stars

I bought a Tom Anderson from Fenderfever. I was a little apprehensive about shipping from England to USA, but they shipped it quickly and it arrived 4 days after my order. It takes longer for me to... See more

Rated 5 out of 5 stars

I’ve bought 3 guitars from Fender Fever so far and they’ve all been great. Reasonably priced, quick safe and reliable transit, condition always as advertised. I will definitely buy from here again!

Rated 5 out of 5 stars

I loved dealing with Fender Fever. It has great selection of instruments that you simply can't find elsewhere unless you want to pay import costs etc. I found the chat function really helpful in makin... See more

Company details

Written by the company

We buy, sell, exchange, trade, commission guitars. Servicing, repairs, independent advice & free valuations. Great worldwide shipping rates!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29 reviews

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4.3

All reviews

(29)

13 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointing Purchase

Advertised as plays beautifully with upgraded Fat 50’s. Truth is when it arrived and picked it up it had terrible fret buzz and the middle pickup was non functioning. I have had to immediately take it to a Luthier to try and sort it out at considerable cost and inconvenience to me.
It arrived in Australia from UK in good time and well packaged, unfortunately the invoice total included the cost of shipping which pushed it over the $1000 limit so that cost me another $300 in unnecessary duties.
Overall a disappointing purchase, I will never buy another guitar again without holding it in my hand first.
The shops description was in my opinion misleading. 😞

9 July 2026
Rated 5 out of 5 stars

Excellent service!

I bought a Tom Anderson from Fenderfever. I was a little apprehensive about shipping from England to USA, but they shipped it quickly and it arrived 4 days after my order. It takes longer for me to packages from California. Guitar was as described. Would definitely buy from this shop and recommend to others.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent store

I’ve bought 3 guitars from Fender Fever so far and they’ve all been great. Reasonably priced, quick safe and reliable transit, condition always as advertised. I will definitely buy from here again!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Tokia ES135

Transaction was great with good communication throughout.Lovely guitar well setup .Would definitely buy from Max again.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Not a positive buying experience and listing description wasn't detailed

This is the second guitar I bought from FenderFever. The first, unfortunately had to be returned as it required a full re-fret and this wasn't made apparent on the listing.
I decided to give them another chance a few years later with a Stratocaster I had been watching for some time. I was naturally cautious and my three emails to them all went unanswered. I then rang them up but the conversation wasn't that satisfactory. Once I added the guitar to my basket I received a pleasant email and was promised more photos. These never came. I took a chance and ordered it as postage was free. In general the description was fairly accurate; two dings on the body had been filled (although only one was explicitly shown in the listing photos) and these didn't bother me. But the fingerboard had an large indent at the 9th fret. This wasn't mentioned in the listing and all the website photographs omitted this part of the neck. In addition the guitar cut-out on position three of the pickup selector, and despite being told the frets had been crowned I had to pay for a full fret dress. The indent has now been filled with a mix of glue and rosewood dust and the guitar now plays great after a full set-up. But all in all my experience as a paying customer was not positive and my opinion and concerns did not feel valued.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I loved dealing with Fender Fever

I loved dealing with Fender Fever. It has great selection of instruments that you simply can't find elsewhere unless you want to pay import costs etc. I found the chat function really helpful in making my decision to purchase a short scale MIJ Jazz Junior. These are amazing basses and mine came to me set up perfectly out of the substantial packaging and protection it came in.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

One of my go-to guitar dealers

One of my go-to guitar dealers. Top service every time; descriptions spot on, guitars set up lovely, and he's a knowledgeable guy as well. Try and get to his workshop if you can - its a guitar mecca!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great visit with Fender Fever

Visited Fender Fever today to try out a Fender Stratocaster and it was a good experience. Guitar was just as advertised and owner Max could not have been more friendly and helpful. Fair negotiation on the trade-in price for my guitar too. A great selection of interesting guitars worth checking out.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Have bought a few guitars from FF and overjoyed at the quality and service received. Whatever guitar I want, they can supply at more than an affordable price. Highly recommended.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Guitar Dealer

I purchased a Gibson SG Classic from Max last year after visiting his shop and comparing a few excellent SG’s he had in store. Max went out of his way to make sure I had every opportunity to decide on the ‘right’ guitar for me, and I am still enjoying the guitar today.

I have just purchased another guitar from Fender Fever, an amazing Warmoth Telecaster Deluxe, again the service was excellent, the guitar is exactly as described in the advertisement and the drive from Cambridge to his premises was definitely worth while. I highly recommend this company and would definitely purchase from Fender Fever again.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, really nice guy and the guitars are perfect. Have bought and sold guitars to Max on multiples times and his prices are fair and honest. The guitars are always set up well and his descriptions are very thorough and well represented.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

After searching for months for MIJ Fender P Bass and trying lots I finally found one that fitted my vision for what I wanted and at a sensible/affordable price. Communication from Max at Fender Fever was fantastic from start to finish. The guitar arrived expertly packed, and within 2 working days - I've only had the item for 2 days but so far my view is that the bass is superb, well-priced and I recommend Fender Fever

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Top-End Professional Service in Every Way - Purchase of a Fender Stratocaster American Special HSS

First class response and service. I initially called to enquire about this second hand guitar. I originally got through to voicemail but then I had a call back from Fenderfever within a minute, a very fast response! Fenderfever were extremely accomodating with my many questions. I wanted to inspect the guitar so visited Fenderfever and I was very impressed by the cleanliness and detailed organisation of their guitar workshop and lab.

I found Fenderfever to genuinely have my needs in mind. Rather than just sell me the guitar I was asked how I would like the action/attenuation/adjustment of the bridge for tremelo arm/the type of new strings that they would fit whilst I was there etc.

All in all a first class, friendly and professional service from Fenderfever that goes the extra mile in every way. I thoroughly recommended Fenderfever and will be sure to purchuse from them again!

3 May 2023
Unprompted review
Rated 1 out of 5 stars

TRIED TO FOB ME OFF A DAMAGED GUITAR AND WRIGGLE OUT OF UK DISTANCE SELLING OBLIGATIONS

Purchased a Fender Custom shop guitar from Fender Fever on Ebay. They were actually masquerading under a private account and not offering returns so were avoiding their legal requirements to accept returns FOR ANY REASON !
Seller refused to accept a return and had to open an ebay case. Guitar had a snapped , embedded screw in the headstock that they failed to mention. They denied it and claimed it was mentioned but anybody who can read English can see the description was deceptive !
Shocking customer service service and only motivated by pure greed. I have all the evidence of this transaction so message if you want more details...

12 December 2022
Fenderfever logo

Reply from Fenderfever

The person who left this review, a very jealous, estranged and equally stupid Mark Orfila, a convicted fraudster, a fraudulent bedroom guitar dealer operating from Bognor Regis, trades in the name of Guitar Dept still, pays absolutely no UK tax and liquidates his companies on a regular basis. He also goes in the name of Mark Benjamin on Facebook, has half a million pounds worth of guitars mostly sourced cheaply by extortion and fraud to unsuspecting private individuals on various marketplaces. He didn't buy this guitar from us, he bought it on an ebay auction from one of our associates, the auction clearly states that returns are not accepted but when he realised that he can not sell this player grade condition Fender Custom Shop for £3000 (he only payed £1500) he returned it with the excuse of missing spring tree. oh well, likely nobody reads Trustpilot as our business has been thriving since :)

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