Fenn Wright Reviews 193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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Rated 5 out of 5 stars

Great Estate Agents

Great Estate Agents. Nothing negative to say. Paul and Phil in the sales team were great. Kirsty in the progression team was also fantastic- she kept us up to date and informed each week of where we were at, chasing up and down the chain and ironing out the niggles to get us over the finishing line.
Wouldn’t hesitate to use Fenn Wright again and would thoroughly recommend to anyone thinking of selling/buying. Thank you once again to the whole team.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Accessibility

Accessibility.
This is the key to Fenn Wright’s service. Always ready to discuss progress and to suggest other options. They obtained a steady stream of viewers. I recommend them without hesitation.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Can’t fault the service we have…

Can’t fault the service we have received from Fenn Wright - most notably Kirsty who has communicated brilliantly throughout this whole process.

She has been reassuring and has always got back to us with any questions and queries that we had so we are incredibly grateful for how easy she has made this journey for us.

Stephen and Aimee

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Charley Howgego​ looked after our purchase, she provided great service, keeping us informed during negotiations, responding quickly to queries and then keeping us updated regularly as the sale progressed. We highly recommend Charley

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent personal and professional service

I have had to sell two houses in the last year and Fenn Wright have been fantastic on both occasions. Buyers for the properties were found quickly and the sales were managed faultlessly through to exchange. Adam Thorley and Kirsty King were absolutely brilliant and I have no hesitation in recommending them.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish…

The entire sales team for our new build property purchase at Brantham heights have been fantastic.
We have been kept up to date with progress from start to finish. We have now moved in to our property and the transition has been seamless. They could not have done any more for us than they have. Much appreciated first class service.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Agents hard work to help

Kept informed of the progress of the chain regularly. Helped and understood what needed to be done. Wasn't even my house agent but done what ever she could to assist and explain. Top rating only because of Kirsty King's hard work! Big assest to this company.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Kelsey in sales progression has been…

Kelsey in sales progression has been great from the start, with a very complex sale involving probate. she was always on top of everything letting me know every step of the way

Thanks again Kelsey you are a star

Luke

26 September 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Fenn Wright, Estate Agents

The help I received was friendly and I always felt that I could ask questions when I was unsure of what was happening, without being a nuisance. The two members of staff that I dealt with were Scott Cracknell at the Chelmsford office, who found a buyer. And Hannah Potter, sales progressor, in Colchester. I cannot speak highly enough of them both.

22 September 2023
Unprompted review
Rated 4 out of 5 stars

Thanks Fenn Wright

After encountering various problems selling my Cottage I must say that Fenn Wright kept me updated with proceedings, especially Hannah Potter from Colchester branch, in the later stage.
I must also mention the guys in the Chelmsford branch who at the start were very helpful.
Thanks.
Kind regards

Roy Mitchell

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Recently sold a property

Recently sold a property, Kelsey was helpful and kept us informed at each stage. Graham Buxton was really helpful with the initial going to market set up. We had previously let the property for a number of years as well. Overall I would definitely use them again, they're friendly, helpful and give honest information with regard to valuations.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Property purchase Purchasing a property can be and is…

Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright.

Many thanks again for your help. Very professional service.
Darren northover

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication

I was the buyer and the seller used Fenn Wright as their estate agent. Every week I received an update call from Kirsty at Fenn Wright with an update and she was able to answer any queries I had.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Fenn…

I had a great experience with Fenn Wright from the initial viewing of the property I ended up purchasing, all the way through to completion. They helped me secure a great property at a really good price. I was made to feel important and valued as a customer even through the stressful times that can occur when purchasing a property. A special mention has to go to Kirsty who would answer all queries from me at sometimes silly times of the evening or even on her day off. She is a real asset to the company and optimises the values Fenn Wright has. Kirsty made the whole process feel easy even when it became tricky. I would use Fenn Wright at any given chance should I move again in the future. thank you all for an amazing experience from a buyer's perspective.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Sold via Fenn Wright at Felixstowe and…

Sold via Fenn Wright at Felixstowe and the experience was excellent from start to finish from valuation through to completion.

Throughout the whole process Charley, Kyle and Rachel kept us informed and were always on hands to help with questions.

Overall - would recommend the team at Fenn Wright 100% !

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the beginning Fenn Wright have been very helpful, had good communication, provided beautiful photos of our property when listing it for sale.

James, Kirsty, Naomi & Jenny have been polite, efficient & we felt they looked after us throughout the stressful process of buying & selling houses.

Thank you once again to all at Fenn Wright Stanway & Sudbury.

13 September 2023
Unprompted review

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