Ferries.co.uk Reviews 107

The return crossing was ever so simple to book and very helpful information about the crossings. I would it this way over and over again.

Would use again.

The booking process is unduly complicated, e.g. putting in a time when there is only one ferry a day and you have no choice.
Charging 2.5% for processing a debit or credit card is now illegal and I demand that these extra charges are refunded to me for this and the previous ferry booking I made. I have already made representation to Which, the consumers association on this.

good site fast and very easy to use and understand thank you

it was so easy to book even anut like me found it realy easy

Very easy to book with but making a date change on a booking to the day before the cost was not what was mentioned on the website and was 54 pound to change it. wont be booking through ferries.co.uk again as a friend booked direct and was able to make changes at no cost.

lets hope the travel experiance goes as good

Booking for my brother returning from Spain, I was able to find the right crossing, times and prices very quickly and easily.

A very useful site which shows all the options with all the carriers.

Only comment would be that the set up of a userid and password for a new user was a bit confusing...

Great service no complaints at all!

Easy to access

I wanted a cheap, no nonsense and fast booking and got that from Ferries.co.uk

I went on the website to book a ferry crossing, being a novice on the internet, found it very easy to follow, confirmation of my booking very prompt, the only objection being charged for using my credit card.

I was forced to change my return trip as my Father was unwell, I rang customer services and was advised of a £10 charge over the phone at that time, and that a £20 charge at the port, extortionate but accepted. I was then forced to reschedule again and again advised of a £10 charge over the phone, no mention was made of any additional charge which I assume was because the system showed that I already had to pay £20 for my previous reschedule.
Imagine my complete surprise when confronted with a £40 bill at Dover. I questioned why £40 not £20 as advised. "You changed the return TWICE" and we charge for you NOT TO SAIL as well as SAIL????????
How illogical is that?, I accept that a £20 "ADMIN" charge at the port is probably part of the T's&C's but how can it be charged twice!!! A Port ADMIN charge when you don't attend the port...............................
Needless to say I will be returning to P&O for my future crossings.
I tried another ferry company but it left the most appalling taste in my mouth.
Its true that you get what you pay for in life!!

I could accept a surcharge if paying by credit card but NOT when paying by debit card.

A new company to us and we found identifying suitable time slots and suitable ferries was very easy. No hassle all very straight forward. No having to wade through lots of unnecessary waffle. Just a simple straightforward procedure that allows you to book. Just need to see if the product matches the booking. We hope so.

Easy to use,instructions follow through in a logical order and wouldn't hesitate to use again.

We arrived early as not sure what to expect and got our boarding tickets without any problems but after that it seemed to be a shambles of cars, vans,camper vans,small boats and no body seeming to direct people. After waiting nearly an hour we were allowed to go through to a holding area with all the other vehicles and we stayed there with officials going backwards and forwards getting bad tempered with each other and nobody telling clients anything. Port authority arrived to see what the holdup was as it was becoming very obvious that we were not getting on the ship in time for the ship to sail on time. We were almost the last car to go on board and the ship sailed one and a half hours late (18.30.)Absolutely disgraceful that we were held from 15.30pm till 18.30pm with no explanation or apology and no apology on the ship either. So much for good customer service (or severe lack of it ! ! ) Will never use your company again and will warn others.

had to change booking and eneded up costing me £100 more why are they more expensive than stenaline itself. will be telling friends not to book with them

I found the site very easy to use and was confident that it accurately showed the ferry options available. Speed of response could be improved.