Can’t recommend the Change Shoe highly enough. It’s very comfortable, stylish, echo friendly and the colors for the changeable bands are super.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although, I wear 38 size mostly, I had to exchange the size for 39; perhaps it’s because I have bunions. The Fessura team responded quickly to all my inquiries and was very helpful during the proces... See more
Company replied
Great shoes! Perfect fit, light and comfy. Sturdy for walking! Going to order another color!!!
great product and packaging.Only problem it took 11 days for delivery but when I complained,the package arrived 2 days later.
Company details
About Fessura
Written by the company
Contact info
Via Don Minzoni 19, 63812, Montegranaro, Italy
- +390734893535
- customercare@fessura.com
- fessura.com
4.8
Excellent
710 reviews
Replied to 46% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
just speed up delivery....
great product and packaging.Only problem it took 11 days for delivery but when I complained,the package arrived 2 days later.
13 April 2026
Great shoes
Great shoes! Perfect fit, light and comfy. Sturdy for walking! Going to order another color!!!
11 April 2026
recommend the Change Shoe highly…
Can’t recommend the Change Shoe highly enough. It’s very comfortable, stylish, echo friendly and the colors for the changeable bands are super.
31 March 2026
Great product and fast delivery.
Great product and fast delivery.
€20 for postage is a bit high.
30 March 2026
Excellent!!
3 March 2026
The size is smaller than the models I…
The size is smaller than the models I bought in the shop last year - I bought a 43 size last year but this time the seize is smaller
23 January 2026
Walking on air everyday thanks to…
Walking on air everyday thanks to Fessura :-) Great shoes, easy to choose & order, seamless service. Highly recommended.
12 January 2026
Great all great service great product super fast…
Great service great product super fast delivery
30 December 2025
It was easy all the process and very…
It was easy all the process and very faster the shipment, in just 5 days i receive my purchase in Peru
22 December 2025
Reply from Fessura
We’re glad to hear that the entire process was easy and that your order arrived quickly in just 5 days to Peru. Providing a smooth and fast shopping experience is exactly what we aim for.
Reply from Fessura
We’re sorry to hear that your right sneaker arrived with a defect. Please contact our customer service so we can quickly assist you with a replacement or solution. We aim to resolve any issues promptly and ensure your satisfaction.
The ordering process was clear and…
The ordering process was clear and effective, the delivery quick.
1 December 2025
Reply from Fessura
We’re glad to hear that the ordering process was clear and efficient, and that the delivery was quick. Providing a smooth and reliable experience is exactly what we aim for.
Awesome sneakers
Although, I wear 38 size mostly, I had to exchange the size for 39; perhaps it’s because I have bunions. The Fessura team responded quickly to all my inquiries and was very helpful during the process. I would highly recommend these sneakers. They are the BEST most comfortable sneakers with a lot of support, I ever had. They had become my favorite sneakers; I wear them daily. I got the brown ones, which are very versatile for winter. No doubt, I will buy them again!
29 November 2025
Reply from Fessura
We’re thrilled to hear that our team was quick and helpful with your size exchange, and that the sneakers have become your daily favorite. It’s great to know that you find them comfortable, supportive, and versatile. Comments like yours confirm that we’re achieving our goal of combining quality, comfort, and style.
Reply from Fessura
We’re glad to hear that you find our product perfect and excellent. Providing quality and comfort is exactly what we aim for.
Reply from Fessura
We’re glad to hear that the packaging and shipping were fast and that you’re enjoying your shoes. Providing a smooth and reliable experience is exactly what we aim for.
Same like in description
Same like in description, and delivery not take to long very good quality...
12 November 2025
Reply from Fessura
We’re glad the product matched the description, the delivery was quick, and you’re satisfied with the quality. Ensuring a reliable and smooth experience is exactly what we aim for.
Reply from Fessura
We’re glad to hear that your shoes are both comfortable and elegant. Creating footwear that combines style and comfort is exactly what we aim for.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.