Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
Company replied
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
Company replied
Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great festoon lights.
Great quality festoon lights. Joining 2 10m lengths together to make 20m was very easy.
6 August 2024
Reply from Festoon Light
Thank you, John. We appreciate you taking the time to review our products
Great experience using this company
Great experience using this company. Chap was super helpful on questions about my project and the lights are top quality. Recommended.
1 August 2024
Reply from Festoon Light
Thank you for your kind words. If you need anything else please let me know and we will help tthe best we can.
This is the 2nd time I've used Festoon…
This is the 2nd time I've used Festoon for a big charity project. They are always friendly and helpful, and both times provided a swift and reliable service.
24 July 2024
Reply from Festoon Light
Thank you, Lee. We are always honoured when customers return for our products. Thank you for your pleasant review and we hope to speak to you soon.
Really great lights, lovely and bright
The lights are wonderful and although we accidentally ordered the wrong length cable it was no problem to accept it back and send us a shorter one.
The lights were for our courtyard and so we didn’t want them too bright and although we thought it would look pretty with any lights it was just too bright, so we had to compromise and go shorter.
24 July 2024
customer services excellence
The checking from customer services to ensure I had ordered the correct item
22 July 2024
Excellent service
I called to enquire about some lights and ask questions and I received a very helpful response. The lights were despatched quickly and arrived the next morning.
19 June 2024
Reply from Festoon Light
Hi Graham, thank you for taking time to review our service. Your feedback is appreciated. If there is anything else we can do for you in the future please let us know
Reply from Festoon Light
Hi Jill, thank you very much for taking time to review our service. We hope everything worked out well for you. Should you need anything else please let me know, Josh
Product is great
Product is great. Very high quality. Customer service was also excellent after I needed to adjust my order. Couldn’t have been more helpful.
22 May 2024
Reply from Festoon Light
Thank you, Charis. Making sure you get your installation right is paramount for us so thank you for your kind words. If you ever need any more help or advice please just let us know!
Reply from Festoon Light
Thank you, Philip, we appreciate you taking the time to review our products and services.
First class service
First class service. Josh was always available on the end of the telephone to patiently answer my questions and provide advice. My lights were delivered speedily and I am very pleased with them. I would definitely recommend this company.
20 May 2024
Reply from Festoon Light
Thank you for your kind words. We appreciate that our customers often need help and guidance on the course to have their perfect lighting installation. We are glad to have helped and contributed to that for you. If you need anything else please let me know. Josh
Super lights, super customer service
I had some pre-purchase queries and these were answered promptly. My order arrived quickly. I did have some initial trouble (my fault) getting the lights to work but received excellent, fast customer support and got the the problem sorted. The lights look great and I am very happy with my purchase.
14 May 2024
Reply from Festoon Light
Hi Jessica, thank you very much for taking the time to review our service. Your kind and honest words are greatly appreciated. Our end goal is to ensure you get your desired installation. We are happy to have helped you achieve this. If you ever need any extra information or guidance please just give me a call. Josh
Reply from Festoon Light
Thank you for taking the time to review our service, Mike. If you need anything please give us a call
Love these lights
Love these lights. Price reasonable, delivered quickly. Bright light, responsive to movement, does exactly what I need them too. Am considering ordering some more for my daughters 'harry potter cupboards
14 May 2024
Reply from Festoon Light
Thank you very much for taking the time to review our service and products. We are thrilled that the lights are working as described for you. If you need anything else please let us know. Josh
Great service and great lights
I wanted a specific lead length for my festoon lights and they gave me exactly what I wanted, made me bespoke lights to my specifications. The delivery was pretty quick and I am thrilled with my lights, they're lovely and bright and so much more sturdy than my previous ones.
15 May 2024
Reply from Festoon Light
Hi Margaret, thank you very much for your kind words. Our products are moulded with longevity in mind and I am glad that you can see that with your lights. If you need anything else please let me know. Josh
Reply from Festoon Light
Thank you, Alex. We appreciate you taking the time to review our service. If you need anything else please let me know
Excellent service
Very helpful answering questions. The delivery was prompt and the lights are great. Just as described.
13 May 2024
Reply from Festoon Light
Thank you, Andy. We are grateful for your kind words and the time taken to review our products. I am over the moon the lights are a great fit for you. If you ever need anything else please let me know. Josh
Great products and service
Staff were really helpful in terms of me choosing the perfect set-up for our garden and delivery was really fast
2 May 2024
Reply from Festoon Light
Hi Richard, thank you for your kind words about our products and services. We appreciate you taking the time to review our service. We are glad that your lights contribute to your perfect garden set-up. If you need any help or guidance in the future please let me know. Josh
Helpful friendly people
Helpful friendly people. Helped me order what I needed and no fuss. Good service.
1 May 2024
Reply from Festoon Light
Thank you Ruth, your kind words are greatly apprecited
Reply from Festoon Light
Thanks, Simon, we appreciate you taking the time to review our service.
Reply from Festoon Light
Thank you John, much appreciated
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