Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
Company replied
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
Company replied
Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My third string of these festoon…
My third string of these festoon lights. They really bring our garden’s seating area to life.
24 January 2024
Reply from Festoon Light
Thank you for your kind words, Graham. If you ever need any help with your lights please let us know. Josh
Took my money even though no stock and…
Took my money even though no stock and took 10 days to refund
7 December 2023
Reply from Festoon Light
Hi Steve
Thank you for taking time to review our service. Please accept our apologies for the time taken for the refund to reach your account.
We experienced a fault with our website that allowed customers to order items that were out of stock. We can only apologise for this. We are a small team and we do everything in our power to fix any system faults like this as soon as they are brought to our attention.
We understand your frustration at having to wait 10 days for the refund to arrive in your account however please understand we have no control over how many working days Shopify takes to refund your order. (Normally up to 7 working days).
Please be assured the refund was processed as soon as the request was made by you. I have emailed over to you the time stamped screenshots of the email time and the refund time.
We would love the opportunity to make this up to you and have already reached out to you on the email from which your order was placed. Please respond directly to this email or get in touch with us at info@festoonlighting.com.
We hope to hear back from you soon.
Kind regards
Josh
First delivery didn’t arrive though we…
First delivery didn’t arrive though we were home. Second arrived but included the wrong product. Not good.
6 December 2023
Reply from Festoon Light
Hi Peter
Thank you for taking time to review our service. Please accept our apologies for the delay that you experienced with the delivery and the issue with the wrong items.
We are extremely sorry for the issue that occured with the courier, we use UPS as we have found them to be the most reliable service and can only apologise for your experience with them. We did get in contact with the courier directly on your behalf following the missed delivery and ensured that the item was delivered on the next working day.
We would love the opportunity to make this up to you. We have not yet received an email from you regarding the incorrect product, if you could please get in touch directly and let us know which product from your order is incorrect we will get that replaced for you straight away.
We have emailed you from our customer care email info@festoonlighting.com and hope to hear from you soon so that we can get this resolved.
Kind regards
Josh
Reply from Festoon Light
Hi Jenny
Thank you very much for your kind words. Hope your lights are looking great. If you need anything from us please let us know
Josh
Great product and service
Firstly, great product.
Secondly, quick and convenient customer service.
23 November 2023
Reply from Festoon Light
Thank you! We really apprecaite your feedback it means a lot. If you need anything from us in the future please dont hesitate to reach out
Lovely and very helpful company!
30 November 2023
Reply from Festoon Light
Thank you Helen! Have a great Christmas :)
Very good quality.
28 November 2023
Reply from Festoon Light
Thank you for taking time to review our service, Nicola. If you need anything please let us know
Josh
Great service from this company
The guys at festoon lighting were really great and helpful , we were on a time constraint and needed the festoon asap, and they pulled it out of the bag for us . Great service and will definitely not hesitate to use them again
27 November 2023
Reply from Festoon Light
Thank you very much for your kind review, Gordon. It means the most to us. Should you need anything in the future please do not hesitate to contact us. We hope everything is looking great
Josh
Well made sturdy outdoor lighting…
Well made sturdy outdoor lighting string.
Very happy with this
22 November 2023
Reply from Festoon Light
Thank you, Marty. The quality is something we have spent a lot of time getting right. We aprecaite your kind review
Absolutely amazing company
Absolutely amazing company, great customer service and brilliant products
17 November 2023
Reply from Festoon Light
Thank you as always, Gary. We really apprecaite your kind words and you are a great customer too!
great product
great product, superb quality, definitely commercial rather than domestic grade
8 November 2023
Reply from Festoon Light
Thank you very much for your kind review. Our festoon is certainly made to last the British weather. We hope everything has gone well with your installation. If you need anything else from us please do not hesitate to contact us
Super efficient service !
Super efficient service from ordering to installing... our lights looked amazing in our woodland over Halloween.. well worth the money...
23 October 2023
Reply from Festoon Light
We really apprecaite you taking time to review our service and products. It means a lot to small business like us! Thank you! We are pleased that your lights look great, if you need anything from us please let me know. Josh
Makes chores easier,with thise light that I…
I'm very pleased with the light that I ordered, it's a nice soft light, but bright enough to light up the area between my 2 stables, which I need now that the evenings are getting darker, it was also a good price.
19 October 2023
Reply from Festoon Light
Thank you very much for your review! We are pleased that you like your lights. If you need anything from us please let us know. Josh
Exceptional Customer Service
Exceptional Customer Service - the bulbs ordered with the lights out of stock so loaned alternatives until correct ones arrived to ensure we covered the event.
Very good build quality
5 October 2023
Excellent service from Josh
Excellent service from Josh
Bespoke festoon supplied within 3 days. Top quality product
4 October 2023
Brilliant great quality, ordered three lots
Lights are amazing and look beautiful when on. Customer service very good as well can’t complain at all
11 September 2023
Festoons
Fantastics lights very high quality! Would recommend to anyone who’s thinking of buying, you will not be disappointed. They look great!
Thanks
3 September 2023
Reply from Festoon Light
Thank you for your kind words! We are so pleased that your looks are good. If you need anything else from us please just let us know
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