While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unfortunately in with the change in ownership and formula for Fetch I experienced the following: - 1 Emails requests why I was being charged for a international Payment fee from NZ $2.77 = Reply... See more

Rated 5 out of 5 stars

Convenience was the main attributing factor in purchasing Fetched, dog food delivered, fresh and pre packed serving sizes means our kids can feed the dog and we know he's getting the right amount of f... See more

Company replied

Rated 5 out of 5 stars

I have used Fetchedco for the past two months and my dogs couldn't be happier, healthier and more content with this product. It has been an amazing turn around for my Labrador particularly. The he... See more

Company replied

Rated 5 out of 5 stars

We often used to find food left in our Labrador's!!! bowl each morning, but since the switch to fetched he is at the back door waiting for his food each night, his coat is shinier and to top it off th... See more

Company details

  1. Pet Care Store

Information provided by various external sources

High Quality Australian Made Dog Food Delivered To Straight Your Door, Calculated By Our Animal Nutritionist To Perfectly Suit Your Dog's Needs.


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Change of blend and ownership.

Unfortunately in with the change in ownership and formula for Fetch I experienced the following: -
1 Emails requests why I was being charged for a international Payment fee from NZ $2.77 = Reply form NZ that they pay Fees$ Nil reply form Australia.
2. Questions to Fetched Molong NO REPLY!!
#. My Labrador has been a customer for 4 years.
3. Two recent visits to vets costing +$1,000 for ear infections - advised after test that Bacteria maybe caused by change in diet.
4. New web site does not warn that feed now has changed I now have 2 boxes of Fetched I cannot use.
I will not recommend Fetched to friends family in future. New Owners suggest you review the 2 conflicting web sites and renegotiate you purhcae agreement.

7 March 2025
Rated 3 out of 5 stars

Am I correct in thinking that this…

Am I correct in thinking that this business has changed hands?
It’s taking longer to receive a delivery & the box wa crushed & open on the last delivery.
We may have considered changing suppliers if it wasn’t such a great product.
We know now to order early.

24 January 2025
Rated 5 out of 5 stars

Great product

Great product. My Jack Russel Scooby loves your food. The single recyclable packaging makes it even better especially for freshness and ease of serving.

29 January 2025
Rated 5 out of 5 stars

Very happy doggie

I never, never want to run out of this dog food. I did once, and my dog had tummy issues. As soon as he had his first sachet, everything was fantastic. This food is convenient, nutritious, my dog loves it, and stools are firm. A bonus when picking up after him. I recommend this product 100%.

18 July 2024
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Our dog is happy to eat the biscuits. Will be getting it for other family member's pets too

11 April 2024
Rated 5 out of 5 stars

A very simple order process for a truly great product

A very simple order process for a truly great pet food product. Our cavoodle Harry, tends to be a fussy eater but will always eat fetched when he is hungry. He has a food ball from which he self serves himself when he needs to be fed and lets us know when the ball requires refilling.

2 April 2023
Rated 1 out of 5 stars

Don’t buy

Didn’t receive parcel from 10/11 and i have emailed multiple times with no reply. Do not buy.

9 November 2022
Rated 5 out of 5 stars

Our new box of dog food arrived today

Our new box of dog food arrived today - hooray! Just in time! We have half a bag of food left so Callie would not have any food tomorrow morning if the package did not arrive today. Thank you and woof woof from Callie the Wonder Dog :)

7 November 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look