Many thanks to Patrick for the extensive work he carried out on my bike. The whole experience was genuinely lovely. He did an excellent job, and the bike feels great. Patrick was incredibly polite and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience with Fettle in Putney and would like to thank Patrick and Barry for their help and great manners. They helpfully opened the shop door for me - before I'd even discou... See more
Company replied
I had another fantastic experience with Fettle Putney! They brought my bicycle back to life once again — it’s riding like brand new. The folding mechanism is smooth and effortless, everything fee... See more
The guys at Fettle Putney are always a guarantee. Been getting my bike serviced here for years now and I always get an honest quote. I had originally booked the most expensive service, but they were h... See more
Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
75 Lower Richmond Rd, SW15 1ET, London, United Kingdom
- 442045385530
4.8
Excellent
73 reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Picked up the bike. Did a full service and it’s great! Just dropped off another one!
28 May 2025
Unprompted review
Perfect
Smooth and efficient process, great shop who took care of everything and communicated well.
28 May 2025
Unprompted review
Fettle is brilliant
Fettle is brilliant. They resolved everything for me and have gone above and beyond promoting proactive improvements for my bike. Extremely recommend them. Thank you Fettle Team, James, Ivan and Barrie, you are absolute stars.
20 May 2025
Unprompted review
Fab service for both customer and bike
Fab service for both customer and bike. Hard to contemplate ever using anyone else. Really first class.
30 April 2025
Unprompted review
Simple pick up and drop off with…
Simple pick up and drop off with friendly delivery biker. Work quoted fairly and seems to have been done to avoid standard. Order tracking system impressive. Recommend.
29 April 2025
Unprompted review
Fitted new tyres
Fitted new tyres
Very good service
Very good price
Highly recommend
26 April 2025
Unprompted review
Always Great Service from Fettle Putney!
Fettle Putney continue to do an outstanding job keeping my VanMoof S3 roadworthy. Most recently, they replaced my brake discs and pads, and—as always—the work was done efficiently and professionally. I'm consistently impressed by their attention to detail and the friendly, helpful service. It’s great to have a local team I can trust with my bike. Highly recommend!
25 April 2025
Unprompted review
Brilliant and professional
I went into Fettle Putney not knowing anything about them. I had experienced two punctures in quick succession and found myself stuck with Fettle being the nearest bike repair shop to me.
Immediately they told me that could investigate a few days later which considering it was Good Friday was very good. They allowed me to leave my bike with them and kept me updated as to what was required and sought my approval to do so.
When it came to being collected they explained clearly what they had done which considering I'm not a bike mechanic was very much appreciated!
Ever since I've felt a lot more comfortable knowing the bike was serviced and repaired by Fettle. I would highly recommend this friendly and very professional service
18 April 2025
Unprompted review
As good as new!
My bike is over 10 years old, now feels as good as new! THANK YOU JAMES
12 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.