Fettle 

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Rated 5 out of 5 stars

I have used the goats milk, sea kelp and pumpkin powder for my Westie for the last 18months. They are absolutely brilliant products and have made a massive difference to my dog. I have also recent... See more

Rated 5 out of 5 stars

My dog occasionally had really bad stools, the snotty, uncomfortable looking kind. Ever since using the pumpkin powder religiously she has been loads better! It instantly worked and has been absolutel... See more

Rated 1 out of 5 stars

Stay away….. Have used fettle for about a year and this isn’t the first time they have taken payment but failed to deliver anything. Then to receive some form of an apology email, but blaming som... See more

Rated 5 out of 5 stars

I have been using the goats milk powder for just over a week, I have definitely seen a change in my dog, he has a a finicky tummy but since using the powder has been fine. I use this mixed with his fo... See more

Company details

  1. Pet shop
  2. Pet Care Store

Written by the company

Fettle is a natural pet supplement brand that is dedicated to the health and wellness of your furry companion. Using only whole food ingredients, Fettle creates supplements that are free from fillers, additives, and other unnecessary ingredients. Our products are designed to help your pet with a range of needs, including mobility, dental health, gut health, and much more.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

2 out of 4 Items Recieved

Ordered 4 items, only 2 were dispatched and received quickly, other 2 items have not been received or sent over a month later and no reply to emails or live chat.

One to AVOID and will obviously have to take my non dispatched items as a loss seeing as they can’t be bothered to respond.

6 December 2024
Unprompted review
Fettle logo

Reply from Fettle

Hello,

Thank you for bringing this to our attention, and I’m truly sorry for the frustration caused by the delay and lack of communication. Customer service is incredibly important to us, and it’s disappointing to hear that we’ve fallen short in your experience.

We haven’t received any communications from you, which could explain why this hasn’t been resolved sooner.

Could I kindly ask you to email us directly at support@fettlepets.com so we can get this sorted for you immediately?

With just Taylor and I running the business, orders and emails can occasionally get misplaced. It’s one of the many challenges we’re working hard to overcome as a high-growth startup, but that’s no excuse, we want to make this right for you.

I also want to acknowledge how damaging poor reviews can be for a small business like ours. We always strive to resolve any challenges before things get to that point, and we’re incredibly grateful when customers give us the opportunity to put things right.

Thank you again for your patience, and I’ll keep an eye out for your email to ensure this is resolved as quickly as possible.

Best wishes,
Alex

Rated 1 out of 5 stars

Ordered on 20th October for the first…

Ordered on 20th October for the first time - at checkout there was an additional offer presented which I took advantage of.

The order was part shipped the next day (21st October) and received a few days later, the other item has still not been dispatched almost 2 months later, reached out via email on 29th November and no response.

I got BOMBARDED with Black Friday offers from them and it’s disappointing their service is not as good as their deals, wanted to place a large follow up order with them however based on my first experience have switched to an alternative brand elsewhere.

20 October 2024
Unprompted review
Fettle logo

Reply from Fettle

Hello,

Thank you for taking the time to share your experience. I want to start by sincerely apologising for the delay with your order and the lack of response to your email, it’s incredibly disappointing to hear that we’ve let you down on your first experience with us.

Your feedback is so important to us, and I completely understand your frustration, especially after receiving multiple Black Friday offers while your order remained unresolved. It’s clear that we haven’t met the level of service you should expect, and for that, I’m truly sorry.

With just Taylor and I running the business, we occasionally face challenges in keeping up with emails and orders, particularly during busy periods like Black Friday. That’s no excuse, though we are working hard to put better systems in place to avoid situations like this in the future.

It’s especially hard for a small business like ours to hear when a customer decides to shop elsewhere due to an issue we could have resolved. If you’re willing to give us another chance, I’d love for you to email me directly at support@fettlepets.com, and I’ll personally make sure we put things right for you as quickly as possible.

Thank you again for your feedback, it helps us improve and better serve our customers going forward.

Best wishes,
Alex

Rated 5 out of 5 stars

Amazing product amazing customer service

What a fab company, not only do the dogs go wild for the goats milk, the Kelp seaweed powder is really helping and I hope the Milk thistle is helping the boys liver detox
Apart from this the customer service is excellent. I asked for changes to delivery to allow for parcel to be left in a safe place and it was sorted within a few days. Well done Alex and the Fettle team

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Non delivery - no contact despite best endeavours

As it stands I’ve contacted numerous times after placing an order 27th August and still no parcel as of 4th October. Until resolved I can only judge by my experience so far

26 August 2024
Unprompted review
Fettle logo

Reply from Fettle

Hi Caroline,

I’m so sorry to hear this, that’s far too long to be waiting for an order, and I completely understand your frustration.

I’d really like to get this sorted for you today. Would you mind popping over your order number or the email address used at checkout to support@fettlepets.com so I can investigate straight away?

We’ve had some stock and courier delays in the past, but this absolutely should have been resolved by now and I’m really sorry you’ve had to chase.

Thanks again for your patience, I’ll make sure we get this resolved for you properly.

Warmly,
Alex

Rated 5 out of 5 stars

My cockerpoo Bailey loves the goat milk…

My cockerpoo Bailey loves the goat milk powder. He is very fussy with his food and this product has helped a lot. He loves it as a drink and sprinkled over his food. Couldn’t recommend it enough. It’s great, I’m sure Bailey would agree. He’s been on it for 2 months now.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

The dogs absolutely love it…

We have a new dachshund puppy so bought it for him, for its health building properties. But he and his big sister share a bowl of it every day and it’s the highlight of our old rescue dog’s day! They love it. Great communication too and good company to deal with.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Sick and off her food

Belle our Chihuahua/Pincer had been sick a lot and off her food. Vet could find nothing wrong so I thought we'd give Fettle Goatsmilk a try!
Belle drinks some every morning before her brunch 😁 and loves it. I also sprinkle some dry powder on top of her food and now it's all eaten ♥️
My friend has a rescue dog who was off her food so I told her about Fettle Goatsmilk and her dog is now licking the plate clean! I always make sure I have a spare pouch so I don't run out.
Would highly recommend this company and hope to try more of their products🙏

1 May 2024
Unprompted review
Rated 4 out of 5 stars

Excellent delivery and service.

Excellent delivery and service.. I wasn't sure if the goats milk would help my dog but it has .. he was such a fussy eater and he wouldn't really drink . But since drinking this his is no longer fussy and actually bugs me for his food

16 August 2024
Unprompted review
Rated 5 out of 5 stars

amazing

Great communication from the company. Good value product , excellent quality. Our puppy loves it! Would definitely recommend x

8 August 2024
Unprompted review
Rated 5 out of 5 stars

My dog Dakota

My dog, Dakota, loves this. I sprinkle on his food and sometimes I add to warm water, and he devours it. He always seems to have a white beard when he’s finished. 😂. Would highly recommend.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great milk for dogs

I bought this having been targeted by Instagram, thinking it couldn't hurt and my dog might like it (even though she never likes anything, being possibly the fussiest poodle that ever lived). However she LOVED it - and so do I, since she frequently has tummy troubles. Her poops are great, she's eating better and she is OBSESSED by the goats milk - I only have to get the pack out and she will run to her bowl and sit there squeaking with excitement. Once this pack is gone I'll definitely subscibe

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Just purchased fettles goat milk as my elderly cockapoo is quite food sensitive and he appears to love it fingers crossed this will continue

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, and efficient ordering system.
My dogs are enjoying the goats milk and have quickly got used to it.

19 July 2024
Unprompted review

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