After a breakdown my car was taken to F G Barnes for repair. Although under warrenty my car company (Nissan) were absolutely useless when dealing with the problem. The staff at F G Barnes, particularl... See more
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Review summary
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We purchased a Jaecoo from FG Barnes Guildford. Sadly i had small accident in the car and needed it to be inspected urgently. Fraser in the customer service department was excellent in making arrangem... See more
Staff are absolutely amazing, so helpful and informative and kind. Couldn't do enough to help me. Very very reasonable price and the service they deliver is outstanding. Couldn't recommend them highly... See more
Had an appointment today with Danny. Fantastic customer service and efficient knowledge of the vehicle. Danny was extremely helpful and very approachable. I am extremely grateful for his help. I... See more
Company details
Written by the company
The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
Contact info
GU1 1RT, Guildford, United Kingdom
- fgbarnes.co.uk
3.2
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Definitely Avoid
Although I tried every effort to do business with them, it didn't end well. They are not good with communication and usually very difficult to reach someone. We finally decided to buy a car and particular Vauxhall model was available at Maidstone and drove 100 miles but when we went there, the car was outside with lots of scratches and dents and the lady said "oh this is normal because it is second hand car, not brand new!??" And manager came along and said "I can refund your deposit and sell it £1000 more on the price, no problem if you don't take it.. website photos shows all the scratches you knew the condition"... I wasn't expecting a brand new factory out car but assumed that I am buying a car from an original Vauxhall dealer with warranty and good condition but I was wrong. They tried to sell a car that doesn't fit original dealer quality and standards. They damage reputable British brand Vauxhall...
They didn't offer any help or any gesture to complete the sale or at least little discount to rectify the small problems but they said "definitely NO Negotiation!!!" So we pulled out because I didn't like the way we treated. I think their sales strategy and sales people must be changed. That's not how business should be, rude and they have serious customer service issues...
Straight, unhelpful, incompetent, "don't care" type of business... Plus they charge £149 admin fee for not answering phones and treat you like (!!!) ... I should be charging them admin fee for all my time wasted but they are not type of people care customers... Vauxhall should do something about them because they put me off and now I am buying another brand... Anyways... I probably will not use them again. I hope they do my refund soon. I don't recommend them. Nothing personal but business should not be like this... Definitely Avoid!
25 April 2021
Unprompted review
Excellent customer service
Excellent customer service from salesman Kevin - purchased Alfa Guilietta in march 2021. Car accurately described - fully valeted, serviced, even added fuel for my journey home which was a very pleasant surprise. very professional would recommend to all. Thanks again
7 April 2021
Unprompted review
Reply from FG Barnes Group
Thanks for the positive review! This will be shared with Kevin and his colleagues. We hope you continue to enjoy your new Giulietta for many years to come!
DO NOT BUY FROM THIS PLACE!!
DO NOT BUY FROM THIS PLACE!!! I BOUGHT A VAUXHALL MOKKA X AND AFTER 30 MINUTES OF LEAVING THEIR BUILDING AND HITTING THE MOTORWAY THE ENGINE LIGHT CAME UP ON THE VEHICLE. THIS INCONVENIENCED ME IN SUCH A BAD WAY AND I HAD TO TAKE 2 DAYS OUT OF MY TIME TO GET IT RESOLVED. HOWEVER ALL THEY DID WAS BOTCH THE CAR UP AND SENT ME ON MY WAY THEN THE ENGINE LIGHT CAME UP AGAIN 6 WEEKS LATER!!! THEY BUY FAULTY CARS AND SELL THEM FOR RIDICULOUS MONEY WHEN THEY KNOW THAT THEY ARE FAULTY. THEY DONT DO THEIR CHECKS PROPERLY EITHER BEFORE SELLING!
17 March 2020
Unprompted review
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