I love the patio table, chairs, outdoor rugs, pillows and umbrella I purchased recently from Fire House. Dyan was a great help with her suggestions on how to color coordinate everything. I very muc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are so excited about our recent purchase with Dyan at Fire House Casual Living! With so many wonderful options to choose from, Dyan helped us find the patio furniture that we both loved! We definit... See more
My husband and I had a great experience deciding what we wanted to purchase with the help of Al Harrell. He was also very good with trying to get us the best price available. Our only disappointment w... See more
David was extremely helpful in getting our grill to us in a timely manner. He was wonderful to deal with and went beyond the call of duty to get parts, missing from the manufacturer’s shipment, sent... See more
Company details
Information provided by various external sources
The Fire House Casual Living celebrates over 35 years of service, dedicated to providing the greatest possible value to our customers in the selection of outdoor patio furniture, outdoor wicker furniture and fireplace fixtures for the home. Our stores ...
Contact info
West WT Harris Boulevard 6620, 28269, Charlotte, United States
- 704.598.8787
- info@FHcasual.com
- fhcasual.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service- had a small crack in a wood tabletop, Albert immediately offered to replace the table. They had replacement in a week. Great stuff, great people!
Melissa was a terrific sales person
Melissa was a terrific sales person. Her architectural backround was an added bonus, and proved very helpful in my decision process. I’m very happy with the patio furniture I purchased. Expensive, but i saw it’s high quality as a 1 time purchase. F H is a very nice store with attentive and friendly staff.
Fire House is a pleasure to work with
Fire House is a pleasure to work with. We have bought a whole patio's worth of pieces over the past 5 years and have loved what we have gotten. They have a great delivery service and if there were ever a problem with the order, it was corrected easily!
As always
As always. A joy to deal with this company! I will be back again :-)
Knowledgable sales staff
Knowledgable sales staff, great service, attention to the person not just the transaction. We shopped around and finally purchased a Saber grill - love it! I highly recommend The Fire House Casual Living Store.
Great customer service from Bobby!!
Melissa was awesome
Melissa was awesome . She was Knowledgeable with a sharp eye . I bought a beautiful outdooor teak furniture set that I couldn't be happier with . Melissa was the reason I bought from Firehouse!
Honest company with excellent customer…
Honest company with excellent customer service and quality products.
Very nice selection of outdoor…
Very nice selection of outdoor furniture, great service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








