Fidelity Group Ltd. Reviews 

Steven gave us a lot of patience and time over 2 days. he was courteous and understanding. In our 80s we should not have taken such a big jump in technology. We had Zzoomm Broad Ban at the same time. It has been cery stressful. I just hope we are over the worst!

I would say from the start to the finish, with the issue we had with our fibre, Sileshan has gone beyond to be helpful, keeping us updated as well as requesting for the repair daily. It is great to have a company that promises a great & professional service. well done to you!
Regards
Bill

Mohsin (Fidelity rep) was super efficient and answered any questions we had. He waited while the whole process went through to ensure that everything was working fully and that all the relevant features were understood. Great service from a genuinely nice person

Stephen was very helpful resetting passwords for our account.

Steven was extremely helpful and sorted the issue immediately. Communication was excellent confirming via email the issue had been dealt with.

Steven was extremely polite, very helpful and kept me updated throughout his sorting out our request.

This was excellent customer service, the issue was resolved very quickly and efficiently, despite my asking for two further amendments to the original request.

Thank you very much, Steven, a real pleasure dealing with you. :0)

I had a wonderful experience with Steven, He was very welcoming and easy to communicate with. He resolved the issues very quicky, friendly nature with professional attitude.

Steven was very helpful and professional in the face of stress at our end. The problem was resolved easily.

Moshin the field engineer got us setup very quickly. Great help from Kyle also in the background organising everything for our 3CX phone system.

Dylan was extremely helpful and patient in finding and rectifying the root cause of the recording pause and resume functions not working.

Mohsin was extremely helpful when setting up the phones and internet and talking us through transferring calls.

Tristan definitely deserves the best review. My query was resolved quickly and effectively. Amazing customer service and great communication from his side, big thumbs up!

We have been using Fidelity for several years now. Great quality service and fantastic support. Highly recommended.

Issue fixed quickly and without any hassle. Cameron and Dane provided an excellent customer experience.

Steve was patient sorting out my phone problem after number transfer to hub.

Outstanding service from engineer Atif and provisioning agent Craine
Over 40 new phones fitted to upgrade our system, we had many demands and they had the patience, knowledge and professionalism to sort them all swiftly.
Highly recommended

Speedy service from Zunaid and fixed the issue promptly

Carl was nice and very easy to work along with. His support was amazing..

Over the past few weeks I have worked with the Fidelity team (Camron, Craine and Dane) to move from our old copper based telephony to VoIP.

Camron dealt with the sales process very professionally answering my many questions before we placed the order.

Craine provided excellent support and guidance throughout the preparation, deployment and implementation process and the transition the new VoIP telephony yesterday was extremely smooth, exceeding my expectations!

Dane called me today to independently follow-up on the implementation to ensure that I am completely satisfied and to ask if they could have done anything better. I honestly can't think of anything that could have been better.

If you need a VoIP solution then don't hesitate to contact Fidelity.

(views are my own and do not represent the views of my employer)