I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more
Company replied
I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more
Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more
Company replied
Company details
Written by the company
At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.
Contact info
20-22 Wenlock Road, N1 7GU , London , United Kingdom
- hello@fiils.co
- fiils.co
Fiils is amazing!
Lovely product! I got the rose shampoo and conditioner, they smell beautiful and leave my hair feeling smooth and nourished. Extremely happy with the results. Easy to return for recycling. The metal bottles look so good, I got rose gold.

Reply from Fiils
Amazing products
Amazing products, ordered coconut shampoo and conditioner, hair feels amazing!

Reply from Fiils
Great product, quick delivery
The products are great. I purchased hand lotion, shampoo, conditioner, body wash - all smell beautiful. It's difficult to find a refill bags for some of the products (hand lotion for example). So I hope to be able to continue using Fills. My only worry is that with the rise in cost of living I may simply not be able to afford it in the future (£8 per pouch is pretty steep, if you compare it with a high street brands and prices).

Reply from Fiils
Trying to reduce my plastic use
Trying to reduce my plastic use so have switched my hair products, I found a conditioner bar didn't help my hair so chose the hair conditioner that is refillable and have found this to be better for my hair. Quick delivery and so far happy with the product

Reply from Fiils
I wish I’d discovered them before!
Genuinely organic products
Stunning refill bottles
Products smell and feel amazing on your skin
Great for the environment

Reply from Fiils
Recommendable products and service
Great products and sustainable service. If anything the body moisturiser could be more moisturising. But overall love it and often recommend fills to friends and family!

Reply from Fiils
Lovely product
Lovely product, packaging, delivery and service.
Only feedback is on the bottles themselves. The wording of the contents of each bottle is small, so for guests it will be annoying for them to work out what is hand soap what is hand moisturiser! And the white pump doesn’t seem as stylish as the rest of the product. Would black plastic be better? Not sure!
Either way, what an excellent find and I am thrilled to have discovered a brand that delivers what I was looking for and didn’t think existed! The attention to detail has been excellent, I’m very fussy! ❤️ looking forward to coming back for more refills and hope even more gorgeous scents come over time too!

Reply from Fiils
Great mission but the product needs work…
I love everything that Fiils are doing and I hope they’re able to thrive! Unfortunately, the pomelo shampoo and conditioner aren’t for me - they have left my hair feeling both rough and greasy at the same time. I’ll keep my eye out for product updates, for now I’ll have to look for an alternative.

Reply from Fiils
Great product
Great product. Love the bottle and the body cream is amazing!! We've tried all the expensive and normal body creams and this is the best! The quality is fantastic, it's thick and luxurious and smells delicious.

Reply from Fiils
YES to Fiils for the environment!!!
Fiils is an amazing, innovative brand that is doing wonderful things for the environment! The packaging is great and the body wash and body lotion smell delicious. My only issue would be that the lotion is very strong smelling and a bit overpowering - some more subtly fragranced options would be awesome. Also the body wash is not as foamy as I'd like but I think that is because it doesn't contain harmful sulfates :)

Reply from Fiils
PERFECT FORMULA❤️🔥
I ordered the rose shampoo and conditioner and it’s my favourite duo already, it smells beautiful and my hair feels so soft already within one wash, my scalp is usually quite sensitive but the fragrance isn’t too overpowering or strong but you can still smell it! i really recommend these products and i’m sure most people will love them💜

Reply from Fiils
Travel wash bag mini
Ordered the travel wash bag mini set for my holiday, arrived within the time stated, great little quality set and works great, very happy with my purchase, thank you!

Reply from Fiils
Not for me, this one
I chose the Lemongrass body lotion as I'm generally not so keen on Coconut and there was no other choice, but it is really too strong for me.
Maybe if there was an unscented version so I could add my own scent/essential oils I might try again.

Reply from Fiils
Very pleased customer
My package came very quickly (even with the bank holiday weekend and Royal Mail strikes) and looks amazing. I used the lemongrass body wash for the first time today and it smells beautiful! The pack fit completely into the rose gold bottle. Very pleased and definitely would recommend

Reply from Fiils
I tried the shampoo and conditioner as…
I tried the shampoo and conditioner as I was looking for a greener alternative. So far I love it all! Gorgeous bottles on the side of the bath, lovely smelling products that are vegan, and free of all the nasties that dry my hair out. Lovely all round :)

Reply from Fiils
LOVE!
I decided to try Fills after developing an irritation to my usual haircare products, which I had been using for years. The Fills products look great, smell amazing and made my hair super soft. I was worried about the effects of switching to a more natural product but I can confirm my hair loves the products and best of all, no irritation. I LOVE that I’m not using plastic bottles any more and will definitely be a repeat customer.

Reply from Fiils
What’s not to love?
Great customer service and fantastic product. My guests are loving the variety of smells and the super cool dispenser bottles at my boutique holiday lets. My only issue is, I need more refills! @mrsbutlerbrighton

Reply from Fiils
Greta shampoo and conditioner at a…
Greta shampoo and conditioner at a reasonable price with none of the added rubbish you get in store bought ones.

Reply from Fiils
Lovely smelling refills!
Decided to give them a go as they are one of the few companies that do refillable lotions. So far going really well with the coconut handwash and lotion. The bottles are really lightweight and the packaging was the right amount. The lotion is light and moisturising without leaving a sticky residue. I plan to be getting some refills.

Reply from Fiils
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







