Fiji Airways Reviews 

The Fiji Airways ground staff at Nadi Airport were exceptionally helpful and accommodating. The cabin crew on the flight to Dallas on the 18th April were all outstanding; however, a young man named Joshua truly stood out for his kindness, professionalism, and warm attitude. Great Job Joshua and his colleagues! Hope to see you all again soon!

I would like to express my sincere gratitude to the Fiji Airways check-in counter customer service representative (unfortunately, I didn’t catch their name).
Today, my mum travelled from Nadi International Airport, Fiji to Sydney, and it also happened to be her birthday. To our surprise, the staff at the check-in counter upgraded her to a complimentary business class ticket. She had no idea until she boarded the plane, which made the experience even more special.
She had a truly beautiful journey and was very well looked after by the Fiji Airways crew throughout the flight. This thoughtful gesture meant so much to her and to our family.
Bula Vinaka to the entire Fiji Airways team for making her birthday so memorable!

Employees don't know the rules of Tabua membership benefits. They should be trained. I went in priority checkin line but was not served. Someone from non priority was served. I felt discriminated. According to Tabua membership privileges I was allowed an extra checkin piece of luggage and the counter agent Inoke at Nausori airport was not aware of this rule. He made calls and was on the call for more than 5 minutes. I had an email from Tabua too but agent didn't want to believe me. Fiji Airways should train their employees well. This can cause a lot of disappointment among customers.

I just want to say thank you so much to Fiji Airways. My son recently had a medical emergency and the customer service could not have been more helpful. Thank you for your care and consideration.

Heads up to anyone thinking of booking Fiji Airways over Jetstar or Virgin - storytime from my today's flight ! ✈️

As a frequent traveller between Fiji and Sydney, I usually choose Jetstar because it’s cheaper. The main difference with Fiji Airways is just an extra 10kg luggage allowance and a complimentary meal.

Today I decided to try Fiji Airways again - flight FJ910 (Sydney → Fiji) on 15/03/2026. While sitting on the plane watching everyone enjoy their meals, I thought I’d take a quick 5-minute nap because I had a headache.

Of course, that was the exact moment the food service came around. By the time I woke up, the flight attendant had already passed my seat and moved a three rows back. I figured I’d just wait for them to come around again or I will press the service button which was highly not available.

A little later another attendant came by collecting rubbish, so I asked if I could still get something to eat. He asked if I had missed the service, and I explained that I had briefly fallen asleep. His reply: "Oh, we only have vegetarian food left.”

I said that was completely fine - honestly even a snack would do. I had breakfast at 11am in Sydney and we’re not landing in Fiji until 7:30pm, so I was definitely hungry.

Now it’s been another 40 minutes of waiting and I’m still not sure if food is coming or not. The lady sitting next to me, I asked for tea a hour ago should I just walk to them ! Hahaha - Girl you're still not getting anything. Not even anything until landing.

Lesson learned:

Don’t fall asleep on Fiji Airways - either you eat immediately or the air eats your meal instead.

Booked a “comfort” flight hoping for something better, but it looks like Fiji Airways is as hungry as the tourism industry itself.

At this point I might just rob a bank next time and fly business class.

Hopeless ending to this trip! Jetstar I will see you soon.

Fiji Airways - just pathetic

Bought a ticket for $785. Flight was suspended during COVID. Would not refund me. Tried to re-book my flight but was told it had expired.

I am sharing this review to document my experience and to encourage greater accountability in baggage handling procedures.

On Flight FJ 413 (Nadi to Auckland), my checked suitcase was delivered with visible signs of forced entry through the zipper. Several personal items were missing upon arrival. The damage and loss were immediately apparent when I collected the bag.

While I understand that baggage incidents can occasionally occur in international travel, the more concerning issue has been the claims process. The initial response I received stated that liability would only be considered if I could prove the irregularity occurred during air carriage. As passengers do not have access to their checked baggage while it is under airline custody, this places an unrealistic burden of proof on the customer.

Under international air transport standards, checked baggage remains the responsibility of the carrier while in its control. I have formally requested monetary compensation, as travel credits or vouchers are not an appropriate remedy for stolen personal property.

The matter has reportedly been escalated, and I am currently awaiting a meaningful resolution. I remain open to a fair settlement and hope the airline will address both the security aspect and the handling of claims in a manner consistent with international standards.

At this stage, however, the experience has not met the level of accountability I would expect from an international carrier.

I'm a traveler, and I know that some airlines can have mixed reviews, but I've never had to deal with an airline as awful as Fiji Airways. This is the first review I've written because I know my perspective might differ from many others, but this is a message and advice: don't use this airline.

If you buy a ticket, you'll never get any kind of refund, even with justifiable reasons. They'll always find a way to twist the situation to continue their negligence. Their customer service by phone is the most frustrating experience you'll ever have.

AVOID THIS AIRLINE. IT'S NOT A LOW-COST AIRLINE, SO DON'T WASTE YOUR MONEY. I've been trying for a year to get a refund for money I paid in advance for a service with this company, and for reasons beyond my control (their payment platform doesn't work, and if you go to the office, it's always closed), it's impossible to use the ticket.

Would not help with check in even though the counter just closed for 5 minutes and there's still almost an hour before the flight. Staff left as soon as possible. Tried calling the support centre, no help.

The Service on the flight from Fiji to Auckland was so slow (there were no turbulences or any disturbances) that they stopped it entirely before even reaching the end of the aircraft, because the plane was landing. The last 4 rows did not receive any drinks or food at all. There was no apparent reason and no apologies or explanation.

DO NOT BOOK THIS AIRLINE, to start the infight wifi is a scam, says "graet for streming", but can only load youtube or netflix half the time and when it does its slow and constantly bufering. and they have to audacity to charge 10$ USD for something that sould be free wiht all the crap they try to sell you in there 'infight store'.

The food is also bland and sogy. they give you a "light supper" just to give you less food and cut costs. and for brackfast the staff did not even ask what a wanted and just gave me the pancakes (not what I wanted), and then the person behind me get what I wanted.

over all the airline is cuting cost and has lazy and poor servece, 1 star.

Fiji air changed my flight last minute, separated me from my family and my itinerary that was planned for months. They literally changed my flight the day befor even though I was confirmed for my original flight a bc nd there were seats on the original flight. It cost me extra money to pay for baggage that I should not have had to pay for. This caused inconvenience for my family and interrupted our plans. Their customer service was very rude and unhelpful.

I was charged USD 170 per person (USD 340 total) at Auckland Airport to add a middle name to my booking.
This was not a surname correction and was not disclosed during booking.
I submitted a formal complaint over a week ago and received no response.
Extremely disappointed with the lack of transparency and customer service.

Used to be great, not anymore...

Now you have to pay for everything, pay to change seat and pay for any extras, this company has turned themselves into a money grabbing machine... sad...

My experience with Fiji Airways was appalling. One of their staff gave me wrong information causing financial loss and waste of time. Despite my attempts to seek compensation for the inconveniences caused, the airline has refused to acknowledge their responsibility. That shows a lack of respect for customer satisfaction and accountability as well as a blatant disregard for customer rights. I urge potential travelers to consider these issues before choosing this airline. Avoid this airline at all costs unless you want to be misled and mistreated.

20 minutes waiting for anyone at baggage check. Finally get helped to check in my bag. My travel agencies put my first name last, last name first. $250 for them to switch it and let me on. Sun Country switched it earlier that day for free. I realize Kiwi.com is at fault. $250 is robbery. I can't believe the usa company had more compassion. I will avoid Fiji Air as much as possible in the future.

Stay away. Paid $12000 and they forgot my food coming back. I am sure it was because they made a fuss that I did not want a meal going over as I had already eaten.

This airline keeps finding ways to disappoint. I've been flying them for over 10 years and their service has become much worse and while their prices keep rising they find more ways to cheapen their services. While boarding LAX they made a point to advertise their new and exciting improvements to their services and meals, turns out it all just got worse, on the way to LAX from Fiji two months prior we had options for dinner and a real meal which was quite good, now on our flight back with their new and improved service we received a horrible small sized reheated frozen pizza as the only option with the smallest cups for drinks you have ever seen. Fiji Airways is making it their mission to become a true budget airline while charging luxury prices. Do yourself a favor for long haul flights to Fiji and fly a lower cost carrier through NZ or Australia.

Flown with Air Fiji twice within the last two years and with both occasions our flights got delayed at Nadi Airport.
We have connecting flight from the USA to the UK at these two occasions and we missed our connecting flights . Asked for compensation or for them to pay for our connecting flights as it was not our faults. They say they won’t because it was not booked within the same reservation.
I find that utterly disgusting as on both occasions it was the air Fiji faults .
Try and avoid if you can

Sitting in the plane as I write this. Still missing a passenger 30 minutes after scheduled takeoff time If 120 other passengers can board on time then sorry why not 121
Quite inappropriate to delay so long for one passenger