I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
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The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
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Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Immediate Refund Request - Unauthorized Premium Charge (Account: mauriciodesouza777@gmail)
Hello,
I am requesting an immediate and full refund of €39,95 charged to my card on 30/05/2026 for the Premium Plan subscription.
I cancelled my trial subscription within the 48-hour window, and I do not want, nor have I used, the premium features since the charge.
Please confirm the cancellation of my account and the processing of my refund immediately.
Account email: mauriciodesouza777@gmail
Last 4 digits of the card used: 7675
Thank you,
Mauricio
30 May 2026
Unprompted review
Reply from Fileworld
Hello,
We would like to clarify a few points regarding your comment. Our support team has reviewed your case, and the charges have already been refunded to you. There are no active subscriptions associated with your account.
To clarify, Fileworld offers access at a low introductory price, and details regarding any trial or subscription—including the renewal price of €39.95—are presented during the checkout process. When a situation does not meet a user’s expectations, our role is to intervene and resolve it, which we have done in your case.
We take your feedback very seriously and regret that this experience was a source of frustration. We hope that the solution proposed by our support team will allow us to close this matter on a more positive note. If you need further assistance or confirmation, you can contact us at help@fileworld.co.
Best regards,
Cynthia, from the Fileworld team
Reply from Fileworld
Hello,
Thank you very much for your positive feedback!
We are glad to hear that you had a smooth experience and that the download was quick and easy. Your satisfaction means a lot to us.
Please don’t hesitate to use our services again if needed.
Kind regards,
Cynthia from the Fileworld team
Fast and reliable
31 May 2026
I have a good experience
This is a serious site and i have a good experience with it and with the suport her name is Daniella
30 May 2026
Unprompted review
50 euro have been taken from my account…
50 euro have been taken from my account even though I cancelled my membership with them. I will giv 5 stars when returned.
30 May 2026
Unprompted review
Reply from Fileworld
Hello,
Thank you for your message. After reviewing your case, we can confirm that the €49.95 refund has been successfully processed. It should appear on your account within a few days, depending on your bank’s processing times, and a confirmation email has also been sent to you.
As a reminder, our service starts with an initial 48-hour access period at €0.60. If cancellation is not made within this timeframe, the subscription automatically renews at €39.95 every four weeks, as indicated at the time of payment confirmation.
We understand that you intended to use the service only once, which is why we acted quickly to resolve your request in an amicable manner.
If you need any further clarification, our support team remains available at help@fileworld.co.
Thank you for your understanding,
Cynthia from the Fileworld team
its ok very quickly and efficiently
30 May 2026
Quick response and solved everything
Quick response and solved everything. Special thanks to Julia
30 May 2026
Unprompted review
Beautiful customer service
Beautiful customer service. Emilie responded to my email quickly within 10 mins on a Saturday to serve me. Good team.
30 May 2026
Unprompted review
Very trustworthy converter
Very trustworthy converter, idk why they keep charging me 40 euros for nothing
30 May 2026
I recently useIssue Resolved Quickly – Thank You Danielad FileWorld and initially…
I recently used FileWorld and initially paid €0.60 for the service. However, after two days I noticed that I had been charged €19 for a subscription that I was not aware would continue automatically.
As soon as I contacted customer support and explained that I had not understood the subscription terms, they responded very quickly and professionally. They immediately helped me cancel the subscription and arranged a refund of the charge.
I would especially like to thank Daniela from the customer support team. She was very helpful, polite, understanding, and handled my request efficiently.
Although I was surprised by the charge, I appreciate the prompt customer service and the willingness to resolve the issue and refund my money
30 May 2026
Unprompted review
"You have made an unauthorized charge…
"You have made an unauthorized charge of €39.95 to my card. Please refund this amount to my account immediately. If the refund is not processed, I will report this matter to the relevant international authorities."
30 May 2026
Unprompted review
Reply from Fileworld
Hello,
We are truly sorry for the situation you experienced and understand that it may have caused you concern.
After review, our support team has already handled your request, cancelled the subscription, and processed the refund. We hope this resolution brings you greater peace of mind.
As a reminder, the terms of use are presented at the time of payment, including the trial period followed by a subscription, with all details shown before the purchase is confirmed.
That said, we understand that this information may not have been perceived clearly during your experience, and we sincerely regret that.
If you would like any further verification or confirmation, our support team remains available at help@fileworld.co and will be happy to assist you.
Kind regards,
Cynthia from the Fileworld team
The service provided was excellent and…
The service provided was excellent and when I had an issue, they dealt with it immediately and fairly.
28 May 2026
Unprompted review
Cynthia was very helpful and responded…
Cynthia was very helpful and responded quickly to my request. I appreciate her support and professionalism. Thank you!
29 May 2026
Unprompted review
It was an error that led me to having…
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I would recommend FileWorld based on the way they deal with there customers.
26 May 2026
Unprompted review
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