The customer service was very helpful, they noticed I accidentally ordered the wrong size base for the system and quickly checked with me if I wanted to get the correct size! The system arrived in a... See more
Company replied
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The customer service was very helpful, they noticed I accidentally ordered the wrong size base for the system and quickly checked with me if I wanted to get the correct size! The system arrived in a... See more
Company replied
Highly recommended! The website is easy to order from in English and the product information very good. Unfortunately there was a flaw in the tap of the water filter that we ordered, but FiltoAgua res... See more
Company replied
There was some confusion over the ordering and the delivery - partly my bank's fault. Your colleague Robin in the Netherlands was very helpful and courteous and everything has turned out well.
Company replied
Customer service is excellent! Delivery was on time as promised. I got this ZeroWater filter for my Jura coffee machine since it filtered all minerals so I do not need to descaling the machine or buy... See more
Company replied
We are: Filtro Água (www.filtroagua.pt) / Filtre Eau (www.filtreeau.eu) / Filtro Acqua (www.filtroacqua.eu). All websites are registered under the name; WILD EXODUS UNIP LDA. We sell top quality water filters in Portugal, Spain, France, Belgium and Italy. Our products are 100% original and delivered within 72 hours if in stock. Filtro Água, created in 2022, promotes a sustainable way to drink better quality drinking water and therefore reducing (micro) plastics and other waste materials. Therefore, reducing your impact on the environment and becoming more independent of your water supply.
Rua de Santo António, n.º 2A, 1.º, 8000-283, Faro, Portugal
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As always quick and direct communication. You know always what to expect and the expectations are matching the reality.

Reply from Filtro Água (Wild Exodus Unip LDA)
The ordering and shipping process ran very smooth and the filter has a very good quality, easy to assemble and use

Reply from Filtro Água (Wild Exodus Unip LDA)

Reply from Filtro Água (Wild Exodus Unip LDA)
The customer service was very helpful, they noticed I accidentally ordered the wrong size base for the system and quickly checked with me if I wanted to get the correct size! The system arrived in a couple of days and we are very happy with it. So glad to not have to buy bottled water anymore!! We compared with Berkey and felt the Phoenix was the better choice for price, quality and the 100 day guarantee. We won’t be returning our system!

Reply from Filtro Água (Wild Exodus Unip LDA)

Reply from Filtro Água (Wild Exodus Unip LDA)
I bought something else than I originally wanted.
I called the phone number on the website but nobody attended. Neither did I get a phone call back later.
I still have a technical issue with a Steel Tap that has a external measure glass. It is missing a rubber seal.
I finally ended up buying a new steel tap
without a external measure glass.

Reply from Filtro Água (Wild Exodus Unip LDA)
Thank you very much for a speedy response and delivery.

Reply from Filtro Água (Wild Exodus Unip LDA)
Excellent service and very good customer care. They were extremely helpful each time.

Reply from Filtro Água (Wild Exodus Unip LDA)
Excellent service. Zerowater filters water so well and it’s delicious to drink now. I bought the 2.8L jug with three filters. Arrived on time.

Reply from Filtro Água (Wild Exodus Unip LDA)
I ordered this product from amazon.es and it must have been a fake because the quality of the inside water receptacle was of a softer inferior plastic and therefore did not hold the filter well and it leaked unfiltered water into the canister. I returned it.
When I reordered it here, not only was it packed better it was of a superior quality and had no leak issues. Not even with the spout. They included a metal spout and it works well.
I was concerned that it would take forever to fill a glass with water but the spout is wide and fast. I am very happy with the product.
I have had a zero water filter for years and was happy with the water taste. But the white plastic was worn and could not be properly cleaned anymore. So I bought the 9L.

Reply from Filtro Água (Wild Exodus Unip LDA)
I am disappointed that the manual is only in Spanish and not at least in English. That is why I have not been able to use the filter yet...the translation takes a lot of time because I have to type it into the translator first

Reply from Filtro Água (Wild Exodus Unip LDA)
Very professional after-sales service. Excellent service under warranty. Part replaced quickly and free of charge!
Thank you.

Reply from Filtro Água (Wild Exodus Unip LDA)

Reply from Filtro Água (Wild Exodus Unip LDA)
Great service, good communication, fast delivery and a nice set of filter for a better water. I strongly recommend !

Reply from Filtro Água (Wild Exodus Unip LDA)
Excellent service, fast delivery. I ordered online with no problems.

Reply from Filtro Água (Wild Exodus Unip LDA)
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