Filtro Água (Wild Exodus Unip LDA) Reviews 131

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service was very helpful, they noticed I accidentally ordered the wrong size base for the system and quickly checked with me if I wanted to get the correct size! The system arrived in a... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! The website is easy to order from in English and the product information very good. Unfortunately there was a flaw in the tap of the water filter that we ordered, but FiltoAgua res... See more

Company replied

Rated 3 out of 5 stars

There was some confusion over the ordering and the delivery - partly my bank's fault. Your colleague Robin in the Netherlands was very helpful and courteous and everything has turned out well.

Company replied

Rated 5 out of 5 stars

Customer service is excellent! Delivery was on time as promised. I got this ZeroWater filter for my Jura coffee machine since it filtered all minerals so I do not need to descaling the machine or buy... See more

Company replied

Company details

  1. Water Filter Supplier

Written by the company

We are: Filtro Água (www.filtroagua.pt) / Filtre Eau (www.filtreeau.eu) / Filtro Acqua (www.filtroacqua.eu). All websites are registered under the name; WILD EXODUS UNIP LDA. We sell top quality water filters in Portugal, Spain, France, Belgium and Italy. Our products are 100% original and delivered within 72 hours if in stock. Filtro Água, created in 2022, promotes a sustainable way to drink better quality drinking water and therefore reducing (micro) plastics and other waste materials. Therefore, reducing your impact on the environment and becoming more independent of your water supply.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

As always quick and direct…

As always quick and direct communication. You know always what to expect and the expectations are matching the reality.

10 September 2025
Filtro Água (Wild Exodus Unip LDA) logo

Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review!

Kind regards,,
Filtro Água

Rated 5 out of 5 stars

easy communication, good quality

The ordering and shipping process ran very smooth and the filter has a very good quality, easy to assemble and use

26 August 2025
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review!

Kind regards,,
Filtro Água

Rated 2 out of 5 stars

Delivery of said item took more than…

Delivery of said item took more than two weeks

23 July 2025
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for the review and we regret the delivery took longer that it should have been. We did our best to guide it and we are happy to read you've received it.

Enjoy your water filter!

Best wishes,
Filtroagua.pt

Rated 5 out of 5 stars

The customer service was very helpful

The customer service was very helpful, they noticed I accidentally ordered the wrong size base for the system and quickly checked with me if I wanted to get the correct size! The system arrived in a couple of days and we are very happy with it. So glad to not have to buy bottled water anymore!! We compared with Berkey and felt the Phoenix was the better choice for price, quality and the 100 day guarantee. We won’t be returning our system!

27 June 2025
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review!

Kind regards,
Filtro Água

Rated 5 out of 5 stars

Entrega rapida :)

Entrega rapida :)

14 April 2025
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Reply from Filtro Água (Wild Exodus Unip LDA)

Muito obrigado pela sua avaliação!

Cumpremintos,
Filtro Água

Rated 3 out of 5 stars

I bought something else than I…

I bought something else than I originally wanted.
I called the phone number on the website but nobody attended. Neither did I get a phone call back later.
I still have a technical issue with a Steel Tap that has a external measure glass. It is missing a rubber seal.
I finally ended up buying a new steel tap
without a external measure glass.

18 February 2025
Unprompted review
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Reply from Filtro Água (Wild Exodus Unip LDA)

Hi Pius,

We apologize for not getting back to you.
We will reach out to by email.

Best wishes,
Filtro Água

Rated 5 out of 5 stars

Excellent service and very good…

Excellent service and very good customer care. They were extremely helpful each time.

4 December 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review Emilie . We're happy to hear your satisfied with our service. Enjoy the water filter!

Best wishes,
Filtro Água

Rated 5 out of 5 stars

Excellent service

Excellent service. Zerowater filters water so well and it’s delicious to drink now. I bought the 2.8L jug with three filters. Arrived on time.

29 November 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review Emilie . We're happy to hear your satisfied with the quality of the products. Enjoy the water filter!

Best wishes,
Filtro Água

Rated 5 out of 5 stars

Don't order the fake product from Amazon.es. Order here

I ordered this product from amazon.es and it must have been a fake because the quality of the inside water receptacle was of a softer inferior plastic and therefore did not hold the filter well and it leaked unfiltered water into the canister. I returned it.
When I reordered it here, not only was it packed better it was of a superior quality and had no leak issues. Not even with the spout. They included a metal spout and it works well.
I was concerned that it would take forever to fill a glass with water but the spout is wide and fast. I am very happy with the product.
I have had a zero water filter for years and was happy with the water taste. But the white plastic was worn and could not be properly cleaned anymore. So I bought the 9L.

14 November 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review Ivana. We're happy to hear your satisfied with the quality of our products. Enjoy the water fitler!

Best wishes,
Filtro Água

Rated 3 out of 5 stars

I am disappointed that the manual is…

I am disappointed that the manual is only in Spanish and not at least in English. That is why I have not been able to use the filter yet...the translation takes a lot of time because I have to type it into the translator first

18 November 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Dear Christiane,

Thank you for your review. We understand you're having trouble installing the filters. I will reach out to you by email to provide some more information.

Apologies for the inconvenience.

Best regards,
Robin, Filtro Água

Rated 5 out of 5 stars

After-sales service

Very professional after-sales service. Excellent service under warranty. Part replaced quickly and free of charge!
Thank you.

15 November 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for the review William! We are always ready to help when needed :)

Best Wishes,
Team Filtro Água

Rated 5 out of 5 stars

swift delivery

nice, quick working filter

12 November 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for the review Dingeman ! Enjoy the water filter.

Best Wishes,
Team Filtro Água

Rated 4 out of 5 stars

Excellent service

Excellent service, fast delivery. I ordered online with no problems.

5 September 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review Kerry !

Rated 5 out of 5 stars

Very quick delivery

6 August 2024
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Reply from Filtro Água (Wild Exodus Unip LDA)

Thank you for your review Julian! Enjoy your water filter.

Best wishes.
Filtro Água

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