Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
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See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I had a problem and on July 1st and…
I had a problem and on July 1st and here it is August 29th and I'm STILL WAITING for someone to call me to discuss my issue. After spending SEVERAL HOURS on the phone talking to MULTIPLE PEOPLE to only be told, we'll move this up to management and someone will reach out to you in the next 48 hours. I did hear from someone maybe 4 weeks later and that person said she was just calling to let me know that "Someone" will be calling me soon and thanks for my patience. BS!!!
1 July 2024
Reply from FIMC
Shawnice, We’re truly sorry to hear about your frustrating experience. It’s unacceptable that you’ve had to wait this long for a resolution and have been given the runaround. We received confirmation that you have been contacted and the issue has been resolved. If that is not correct, please contact us directly at 800-621-5287 so we can prioritize your issue and ensure it gets the attention it deserves. Thank you for your patience, and we apologize for any inconvenience this has caused.
Prompt,no hassle service
30 July 2024
Reply from FIMC
James, Thank you for your feedback! We’re delighted to hear that you found our service prompt and hassle-free. If you need further assistance, feel free to reach out. We’re always here to help!
I received payment of my towing expense…
I received payment of my towing expense real fast. It was a very easy process to complete but just waiting on outcome of the big expense getting my car repaired. Well worth having!!! A++
22 August 2024
Reply from FIMC
Sharon, Thank you for sharing your experience! We’re thrilled to hear that you received your towing expense payment quickly and found the process easy. If you have any questions or need further assistance, please don’t hesitate to reach out us at 800-621-5287. We’re here to help!
Reply from FIMC
Dear Annette, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. The Auto Repair Reimbursement benefit provides a reimbursement of 30% of the repair payment, up to $250 per repair, with a maximum of $500 per year. If you didn't receive your $250 reimbursement or wanted to discuss another claim, please contact us at 800-621-5287 so we can investigate the issue. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
This is a good company to get involved with.
That
You arefficient a quick very knowlpossible.
30 August 2024
Reply from FIMC
Demetris, Thank you for your kind words! We’re delighted to hear that you find FIMC to be efficient, quick, and knowledgeable. Your feedback means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Problem was resolved promptly and with…
Problem was resolved promptly and with excellent customer service
15 August 2024
Reply from FIMC
Nafisah, Thank you for sharing your positive experience! We’re thrilled to hear that your problem was resolved promptly and that you received excellent customer service. If you need any further assistance or have more questions, please don’t hesitate to reach out. We’re always here to help!
The process was easy and efficient
The process was easy and efficient! I am thankful for this!
5 July 2024
Reply from FIMC
Ana, Thank you for your feedback! We’re happy to hear that you found the process easy and efficient. Your satisfaction is our top priority, and we’re glad we could assist you. If you have any more questions or need further help, please feel free to reach out.
With the rate of speed and the time it…
With the rate of speed and the time it took them to get my vehicle was good
9 July 2024
Reply from FIMC
Warren, Thank you for your feedback! We’re glad to hear that you were satisfied with the speed and efficiency of our service in getting your vehicle. If you have any more comments or need further assistance, please don’t hesitate to reach out. We’re here to help!
What a time
The first tow company said that they would be on the way, never showed up.
I called FIMC back and they issued me another tow company. These ppl said because they would have to use the winch (my car was immobile) and it would be $80 and FIMC wasn't giving it to them and I could get reimbursed. So I sent the $80 via cashapp. Welp, they got me because they never showed up either. So the next day i told FIMC about it and that the truck never came. They told me to get my money back by going through cashapp, that did not work. A few weeks later I called FIMC and they sent out a new guy with his own company and truck. He delivered the car no problem, and no extra charge, he said the other tow company knew they didn't need my money. Thank God my car is here but the $80 was never refunded from the other tow company, from cash app, or from FIMC.
10 May 2024
Reply from FIMC
Dear Jeremy, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you faced. The situation you described is certainly not the level of service we strive to provide. Please contact us directly at 800-621-5287 so we can further assist you in resolving this issue. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to serve you better in the future.
Reply from FIMC
David, Thank you for your feedback! We’re glad to hear that you had a positive experience with everything. If you have any specific comments or need further assistance, please let us know. We’re here to help!
Reply from FIMC
Dear Barbara, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the no-shows and repeated changes of providers, resulting in a long wait until the next day. This is certainly not the level of service we aim to provide. We understand how upsetting it must have been to deal with such delays and lack of communication. We are committed to improving our processes to ensure that such incidents do not happen again. Your feedback is invaluable in helping us identify areas for improvement. Please contact us directly at 800-621-5287 so we can further assist you and address any remaining concerns. We hope to have the opportunity to serve you better in the future.
We were very surprised and pleased with…
We were very surprised and pleased with both experiences. We received fast service.
1 May 2024
Reply from FIMC
Paul, Thank you for sharing your experience! We’re delighted to hear that you were both surprised and pleased with the fast service you received. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
The Customer service agent was very…
The Customer service agent was very informational and help me through my withdrawal.
12 August 2024
Reply from FIMC
Tatinesha, Thank you for sharing your experience! We’re glad to hear that our customer service agent was informative and helpful. Your satisfaction is important to us, and we’re here to assist you with any further needs. If you have any more questions or need additional support, please don’t hesitate to reach out. We’re always here to help!
I think the benefits that you offer are…
I think the benefits that you offer are great. But, We turned in a bill for 1200. Dollars and only received 125. We were told that we would get 250 per claim when they are that high. Or up to 30 percent of the claim. We never received and explanation of the claim
16 May 2024
Reply from FIMC
Dear Pamella, Thank you for your feedback and for appreciating the benefits we offer. We sincerely apologize for any confusion and frustration regarding your recent claim. We understand how important it is to receive clear and accurate information about your benefits. Please contact the claims administrator at 877-354-3873; they would be happy to explain the claim breakdown and assist you further. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to serve you better in the future.
I find that FIMC has a great policy.
28 August 2024
Reply from FIMC
Lynne, Thank you for your feedback! We’re thrilled to hear that you find FIMC’s membership plan to be great. Your satisfaction is our priority, and we’re glad to know that our plan meets your needs. If you have any more comments or need further assistance, please feel free to reach out. We’re here to help!
The worst tow experience ever!
I called in for a tow and the rep told me the truck would contact me and show up in 2 hours but they never called or showed up. This went on for around 24 hours with several calls and promises to get me help that I paid you for but you never came through. I finally got towed 4 days later after I called AAA and purchased the premier plan with 2 caller option for $200.00 with the discounts they gave me. They showed up when they said as promised and towed my vehicle. FIMC wasted my time and my money. Never again will I buy service from them. NEVER AGAIN
6 July 2024
Reply from FIMC
Luther, We’re truly sorry to hear about your frustrating experience with our towing service. It’s unacceptable that you had to wait so long and make multiple calls without receiving the help you needed. We understand how upsetting and inconvenient this must have been for you. Please contact us directly at 800-621-5287 so we can address this issue and discuss how we can make things right. Your feedback is important to us, and we are committed to improving our services to prevent this from happening again. Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused.
Reply from FIMC
Calvin, Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the promptness of your claim processing. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Lester, Thank you for your fantastic feedback! We’re delighted to hear that your accident claim transaction was smooth and seamless. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Shari, Thank you for your kind words! We’re thrilled to hear that you had a great experience and found our response very good. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Dear Brian, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our service. Your satisfaction is our top priority. We would appreciate it if you would contact us at 800-621-5287 to provide additional information, so we can address your concerns directly and ensure this does not happen again.
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