Finance Advice Centre Reviews 

381
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and clear communication, making complex processes stress-free. The service provided is frequently described as excellent, with many people highlighting the efficiency and personalized support received throughout their journey. Reviewers are particularly impressed with the quick response times and the staff's dedication to guiding them every step of the way, often going above and beyond expectations. Some people also felt that the customer service was outstanding, with advisors being readily available to answer questions and provide expert advice.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Response time

Users describe positive interactions with response times, highlighting prompt communication and quick replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris Pilley was absolutely amazing. He made this whole deal as stress free for us as possible. From start to end he guided us with whole lot of patience and understanding. Excellent at communicating... See more

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

We were quite a complex case, but Garry handled everything with professionalism and persistence. From the start, he took the time to understand our situation in detail and kept us fully informed throu... See more


Company details

  1. Mortgage broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(381)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garry is amazing!

Garry has been amazing! First time buyers who were worried they would never be able to get a mortgage but Garry made it happen! Great communication and always happy to answer any questions we had. Thankyou!!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

I used Finance Advice Centre on the…

I used Finance Advice Centre on the recommendation of my partner. Tony helped me find the best mortgage policy and remained committed to finding the best rate at every step of the way. His colleague Lily also made the entire process stress free by responding to our queries in a timely manner.

Would definitely recommend!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage

We have just completed on a remortgage, and from start to finish Scott Cadenhead was amazing, he is an absolute asset to the company. Some of it wasn't plain sailing but he was always 'on it', we never had to chase which was so refreshing. Even after the fee was paid he was still supporting with the solicitors side. Recommended.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We couldn't recommend using Paul Clark at the Finance Advice Centre enough. He answered every call and email and has helped us with two mortgages and a very difficult purchase! Paul explained everything fully and went above and beyond to get our house purchase over the line.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing experience so far. I'm dealing with Muz. As a first time buyer I have 1001 question and frankly was very nervous. Muz is incredible patient and diligent, explains things on such a clear manner and has just put me at ease.

Thank you

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough. My case was very complex and Scott Cadenhead who has dealt with it has gone above and beyond throughout. Every obstacle I have faced I have turned to Scott, who has helped and guided me, (even when it hasn’t been things directly concerning his company) I appreciate everything, and can’t thank him enough. I have already recommended onto my neighbour and will continue to recommend. I will also be using again in the future …….

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage Outstanding Service

I dealt with Dale and the team two years ago, when FAC helped me secure my first mortgage which was totally amazing - As we came to the end of our fixed term period we decided to re mortgage and undertake some additional home improvement's. The process was completely seamless, with great communication through to a very speedy completion. A fantastic professional service provided by Dale and his team. very highly recommended.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Our Advisor, Scott, has been fantastic. Contactable 24/7, always keeps in touch and updates us without needing to chase. Nothing was too much hassle. We changed our mind on houses a few times and he was still as helpful in finding us the best deal. Great company!

5 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing support and help from Dale!

Right from the beginning, Dale has made the experience of getting a mortgage seamless. In the whole stress of buying and selling a house, this has been the one thing that we haven't had to worry about whatsoever. Dale went above and beyond to ensure we had the best deal on the market, and has since extended our mortgage offer for us too with minimal input from my husband and I. I can't recommend enough, thank you Dale for everything!

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Garry has been amazing

Garry has been so helpful in securing our mortgage and advising us on all the different products.
From the moment we started working with him, he was prompt with all his research and replies. All tasks were completed in a timely manner and Garry was on top of all the rate changes that came his way. Thanks to him, we have a significantly lower rate than what we initially started with. Thanks for all your efforts Garry - we would highly recommend to family & friends and anyone looking for a trustworthy mortgage advisor.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Forever Grateful!

I am incredibly fortunate to have Azadur Rahman as my mortgage advisor. His expertise and dedication have been immeasurable to my family and me for several years. His strategic advice and proactive approach have consistently helped us find the right mortgage solutions ensuring that we make the right choices continuously.

What truly sets Azadur apart is his genuine care for his clients happiness. He goes above and beyond to ensure we fully comprehend our mortgage options and secure favourable terms. His patience, integrity, and unwavering commitment have built a very strong relationship based on trust and respect.

I am so pleased with Azadur's services that I continually recommend him to everyone I know! His professionalism, reliability, and unmatched knowledge make him truly exceptional! I am truly grateful for the peace of mind he has brought into my journey and cannot thank him enough!

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Just had a remortgage completed by…

Just had a remortgage completed by Virgil and the team. Our case was a tricky one but Virgil got to work and never let us down. Always in touch at different stages and kept going until the final completion. Such lovely people and nothing was ever a bother for them. You guys are a credit to the company and you have literally changed our lives. Keep up the great work guys and will be coming back in the future I'm sure 👍❤️👍❤️

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Finally got my house

Finally got my house! 😊
From start to finish, absolutely fantastic service provided by Finance advice service, especially, Yogesh and Pratik. Highly recommend them to everyone.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Garry, what a man.

Recently going through a mortgage transaction and I’m extremely grateful I was referred Garry from a work friend. Judging by my friends experience and the amount of people he has helped on here, i can further vouch at how incredible Garry is at breaking down any hurdles, quickly acting and communicating so that the whole process is as smooth as possible. I was thrown quite a few enquiries, but Garry was always honest and reassuring and although it seemed a pain in the moment, i was always put at ease. Couldn’t recommend him enough to anyone needing advice, and to anyone who i come across who may be in a similar
position I will 100% be sending them Garry’s way. Extreme pleasure working with you Garry

28 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look