Financiable Reviews 

4,257
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 672 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful, polite, and highly knowledgeable staff who take the time to explain complex financial processes very clearly. Reviewers consistently appreciate the remarkably fast response times and the seamless, bespoke process of being connected with highly suitable local financial advisors. However, some reviewers were not happy with recurring communication issues and a lack of proper follow-up after the initial contact phase. A few customers noted that they experienced frustrating delays, ignored emails, or unexpected difficulties reaching out to the assigned firms for further assistance.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the professional, friendly, and... See more

Customer service

Clients share positive opinions on customer service, highlighting fast callback times and helpful... See more

Service

People report positive experiences with service, noting professional, friendly, and helpful assistance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Response time

Customers expressed great satisfaction with the response time, frequently highlighting that staff got back to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was quickly put in touch with a suitable company for my immediate pension needs. The whole process was bespoke and painless. I am in the process of moving funds between providers, with no previou... See more

Rated 5 out of 5 stars

Everyone was very helpful and explained things that concerned us. However, I would say that it all moved very quickly indeed. When we looked online I felt that we would be dealing with someone “lo... See more

Rated 5 out of 5 stars

Lewis was very knowledgeable and polite, with great patience and understanding of our needs and managed to identify the right local advisor for us. The whole process was very simple and straightforwar... See more

Rated 5 out of 5 stars

I had a few really great conversations with Andy. He was so help and very professional about my surcumstances .absolutely well satisfied with the chat we had .we set up an appointment with a finan... See more


Company details

  1. Non-bank financial service
  2. also in
  3. Asset manager services
  4. Investment service

Written by the company

We make it easy to find trusted & unbiased IFAs. Our service includes a free consultation with your local, expert financial advisor. All our advisors are registered with the Financial Conduct Authority and we've helped 1000's of people across the UK. An independent financial advisor can help you with life's major decisions in many areas, including: Pensions & Retirement, Investments, Savings & ISAs, Business Finance, Tax Planning, Insurances, Financial Planning and Mortgages

Connecting 1000's of people across the UK to FCA registered financial advisors for life's major decisions.

Written by the company

1000s of local advisors
We make it easy to find trusted & unbiased IFAs, who will contact you within 24 hours of your enquiry
Free Consultation
Your 1st session is free, so you can talk in detail with a financial advisor without incurring any charges
No hidden fees
Your advisor will explain their fees fully before carrying out any chargeable work on your behalf

GDPR Compliant

Your Data is Safe and Secure

We are committed to ensuring that your privacy is protected and comply with data protection law and principles. We are registered with the Information Commissioner's Office, registration number ZA169011.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,257)

619 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lewis was very knowledgeable and…

Lewis was very knowledgeable and polite, with great patience and understanding of our needs and managed to identify the right local advisor for us. The whole process was very simple and straightforward. We look forward to seeing the advisor next week.

8 September 2026
Rated 5 out of 5 stars

Spoke with Jack

Spoke with Jack. Very happy with how the enquiry was handled. Jack took the time to talk through the process and advise on best approach based on my circumstances. Financial matters are not my expertise, so glad I was speaking to someone who made the experience straightforward! Thanks

3 September 2026
Rated 5 out of 5 stars

Great service

Excellent process- we were put in touch with a Company close to us who have so far been outstanding 😊 Thank you so much

27 August 2026
Rated 2 out of 5 stars

AvailabilityThe firm you put me in touch with has…

The firm you put me in touch with has no one available to talk to me. Rang twice

27 August 2026
Financiable logo

Reply from Financiable

Hi John

Thank you for taking the time to share your feedback. We’re sorry to hear that you have been unable to speak with the adviser on our panel despite attempting to contact them twice. We recognise how frustrating it can be not to receive a response.

Your feedback is important to us, and we are in contact with the adviser to understand what occurred on their side. We will also review your comments internally as part of our ongoing efforts to improve the service we provide.

If there’s anything further we can do to support you, please don’t hesitate to let us know.

Thank you

The Financiable Team

Rated 2 out of 5 stars

The woman I spoke to was very nice and…

The woman I spoke to was very nice and arrange a meeting with Kirby & Knot.
They didn't contact me for the first meeting and I am now 10 minutes into waiting for the next one.
You need to have a word with K&K!!!

19 August 2026
Financiable logo

Reply from Financiable

Hi Steve

Thank you for taking the time to share your feedback. We’re sorry to hear that the adviser on our panel did not get back in touch within the expected timeframe. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been.

Your feedback is important to us, and we are in contact with the adviser to understand what occurred on their side. We will also review your comments internally as part of our ongoing efforts to improve the service we provide.

If there’s anything further we can do to support you, please don’t hesitate to let us know.

Thank you

The Financiable Team

Rated 5 out of 5 stars

Responsive approach

A very open and honest conversation with Lewis who arranged (and rearranged) a meeting with an appropriate financial adviser that met my needs .

21 August 2026

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