Financial Support Systems Reviews 

826
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally polite, highly knowledgeable, and genuinely supportive throughout their difficult financial journeys from start to finish. People often mention that setting up structured repayment plans and handling yearly reviews is managed smoothly, efficiently, and entirely without any unnecessary judgment. However, some customers also noted frustrating delays in receiving completion certificates and difficulties regarding unexpected administrative demands at the very end. A few reviewers felt overwhelmed by communication issues, unexpected payment queries, and ongoing financial pressures near the final stages of their plans.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that advisors are always happy to help and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, professional,... See more

Service

Customers consistently note positive experiences with service, describing the team as friendly, helpful, and... See more

Payment

People report ambiguous experiences with payment, as reviewers express deeply contrasting views. While some... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have really helped me the past 5 years after getting myself in over 10k debt, they are are when you need them and they are very helpful, so glad to finally finish the process and start all over a... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

Good morning! I had a very good experience with Financial Support Systems! From the day I applied, they called me and helped me a lot! I had a little difficulty with English but they always explained... See more

Company replied

Rated 5 out of 5 stars

In September/ October 2020 I was getting overwhelmed with the amount of debt I had. I was literally paying around £1,100 per month on Credit cards and that was just the interest along with usual ho... See more

Company replied


Company details

  1. Insolvency service
  2. also in
  3. Credit Counselling Service
  4. Debt relief service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

826 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(826)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Don't fall for the 5yrs and debt free jargon

This IVA was set up to help me with my debts. I am now 8years in and still got until next year for this to end. My advice would be to go into debt management. And definitely give the IVA a miss. 5yrs it should have taken like I was told when I first applied. Guess what when I questioned it? Yep I was of course in the wrong and this is actually lawful so be aware my friends.

21 May 2026
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. Our team is dedicated to improving our service and will look into your feedback and how to implement it into the service we provide.

Rated 5 out of 5 stars

Had yet again another fantastic service…

Had yet again another fantastic service from FSS. Called to update my obligations and spoke with a lovely consultant April, who was very friendly, polite and informative

20 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

April

April - Customer Service. Excellent customer support with my enquiry today. Very helpful in answering my questions.
The company in general has been very supportive through my journey.

20 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

FSS has been very helpful all the way…

FSS has been very helpful all the way through my nearly 6 years journey in paying the debts. Their help, support and understanding of the situation is a great relief on my side. Just need to be open and honest about the situation, they are there to understand, help , support and guide all the way through. To FSS management and staff, a massive thank you for everything that you do for people like us who are and who were struggling

20 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Understanding team …

Sally has been so polite friendly and very approachable throughout she us a credit to your company

19 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company.
5 years ago I was in a financial mess.
From the beginning I was made at ease and the support I had from any staff member I interacted with has been nothing short of amazing.
Now I have just made the final payment of my IVA. I am now entering the final steps of leaving my IVA.
Please read this if you are struggling financially and speak to these lovely people. Only you can decide what steps to take. All I will say is with Financial Support Systems you will receive the help you need.
Thank you

19 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
Answered all of my questions and explaining in detail.

19 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

A difficult time made easier

These amazing people helped me through one of my hardest times. Always happy to advise. Explain ect. I’ve now finished my Iva and with the help and support of fss. So happy.

18 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

excellent support and advice

Since the start of my IVA, I have received nothing but positive support, information, advice and guidance.
Whenever I have had questions, they have been answered quickly and efficiently and any issues dealt with promptly. The staff are always professional, kind and understanding, and always ensure everything is fully understood.

18 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Fantastic company to deal with.

Fantastic company to deal with - professional and knowledgeable in helping with a recent query. Great at taking away the stress of debt management and relief.

18 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Having someone to explain things to me…

Having someone to explain things to me so it's not overwhelming.
It's been very straightforward, which I appreciate.
I feel happy knowing things are being handled by FSS.
Thank you

14 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent customer service

Called to sort final few things. Operative was very helpful over a couple of calls. Very informative and understanding.

13 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent service!

I would highly recommend this company, straight forward, professional, easy to complete and return paperwork, knowledgeable and informative! A fantastic experience and a pleasure to deal with…well done!

13 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

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