Financial Support Systems Reviews 

826
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally polite, highly knowledgeable, and genuinely supportive throughout their difficult financial journeys from start to finish. People often mention that setting up structured repayment plans and handling yearly reviews is managed smoothly, efficiently, and entirely without any unnecessary judgment. However, some customers also noted frustrating delays in receiving completion certificates and difficulties regarding unexpected administrative demands at the very end. A few reviewers felt overwhelmed by communication issues, unexpected payment queries, and ongoing financial pressures near the final stages of their plans.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that advisors are always happy to help and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, professional,... See more

Service

Customers consistently note positive experiences with service, describing the team as friendly, helpful, and... See more

Payment

People report ambiguous experiences with payment, as reviewers express deeply contrasting views. While some... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have really helped me the past 5 years after getting myself in over 10k debt, they are are when you need them and they are very helpful, so glad to finally finish the process and start all over a... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

Good morning! I had a very good experience with Financial Support Systems! From the day I applied, they called me and helped me a lot! I had a little difficulty with English but they always explained... See more

Company replied

Rated 5 out of 5 stars

In September/ October 2020 I was getting overwhelmed with the amount of debt I had. I was literally paying around £1,100 per month on Credit cards and that was just the interest along with usual ho... See more

Company replied


Company details

  1. Insolvency service
  2. also in
  3. Credit Counselling Service
  4. Debt relief service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

826 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(826)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Very friendly and helpful over the phone and emails, whenever I had a problem I could contact through email or phone and any issues were solved straight away.
When applying the process was done in a very friendly and helpful manner and was set up very quickly payments were all taken smoothly and on the date I asked for. Brilliant

6 February 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Brilliant

Since joining l have found less stressful they are always there to answer any questions.l get updates and now my IVA has finished l am so happy

Thank-you all for always being there

6 February 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Recently completed IVA

I’ve recently just completed my IVA and a weight has been lifted, all thanks to these guys! 5 years ago I was drowning in debt (it wasn’t a lot but it was more than I could manage) These guys were a god send. They instantly put my mind at rest and helped me every step of the way. I was made redundant a few years ago and stated to panic as I didn’t have a regular wage coming in, these guys were so efficient and friendly and helped me as much as they could so I could still make affordable payments until I was back on my feet. I can’t recommend them enough. Every email and phone call has always been friendly, polite and helpful. Thank you so much!!

27 January 2026
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 4 out of 5 stars

Good service throughout

Good service throughout, helpful when ringing up to help with any problems.

15 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Really great service

Really great service, understanding

15 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

My IVA

Very professional and excellent service from start to finish

15 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very helpful

Very helpful

21 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 1 out of 5 stars

company is not interested in…

This company is not interested in helping at all.
I made my last payment in November yet today I’m sent an email about car finance! I’ve never had car finance in my name and as the IVA is now finished why am I still getting this emails stating as I’m in an IVA they need me to sign this.
Since my husband died I’m suffering from PTSD and this constant pestering is making it worse.
I still have not had my completion certificate either.
Wish I’d not been sweet talked into this IVA it’s been a disaster from start to finish.

20 January 2026
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 1 out of 5 stars

I am completely stressed out

I am completely stressed out! The whole thing has been a massive stress to me!
Due to end my IVA in 2 months after 6 long years only to get an email to say I must agree for them to look into historical PCP car finance ive had!!!! Why when my IVA is over in 2 months!!
I honestly cannot wait for this to be over. I called up to speak to someone about it and she was so rude and abnoxious!
I was told this IVA is over in March when in fact it is not!!
When will this end???
I wouldnt recomend an IVA to anyone!

19 January 2026
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 1 out of 5 stars

Made promises they did not keep

Made promises they did not keep. The advisor knew that I was vulnerable and basically pressured me into the IVA. Absolute disgrace. Kept asking me to increase my monthly payments and are just as hounding as the original debts. I ended the IVA after paying this company nearly £3000 for absolutely nothing. I now have all the creditors chasing me again. They should be investigated as it's a total sham.

17 January 2025
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. We are currently unable to locate your account with the details provided. To help us address your concerns, please provide your customer reference number or contact our customer support team directly. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

FSS have changed our lives it may have…

FSS have changed our lives it may have taken 5 years but we are debt free and ready to start a fresh. From start to finish they have supported us every step of the way and put our mind at ease. Friendly staff who understand and help you find the solution. Would recommend to anyone struggling with debt to get in contact and start that step to changing your life.

16 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

So helpful

So helpful, everyone over the five years that I spoke to, can’t thank you all enough for the support, advice and just overall professionalism :).

15 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Ease your debt problems

If you have money problems they are the company I would definitely recommend it’s stop you worrying about your debt with a good affordable payment every month.

13 January 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

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