Financial Support Systems Reviews 

826
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally polite, highly knowledgeable, and genuinely supportive throughout their difficult financial journeys from start to finish. People often mention that setting up structured repayment plans and handling yearly reviews is managed smoothly, efficiently, and entirely without any unnecessary judgment. However, some customers also noted frustrating delays in receiving completion certificates and difficulties regarding unexpected administrative demands at the very end. A few reviewers felt overwhelmed by communication issues, unexpected payment queries, and ongoing financial pressures near the final stages of their plans.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that advisors are always happy to help and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, professional,... See more

Service

Customers consistently note positive experiences with service, describing the team as friendly, helpful, and... See more

Payment

People report ambiguous experiences with payment, as reviewers express deeply contrasting views. While some... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have really helped me the past 5 years after getting myself in over 10k debt, they are are when you need them and they are very helpful, so glad to finally finish the process and start all over a... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

Good morning! I had a very good experience with Financial Support Systems! From the day I applied, they called me and helped me a lot! I had a little difficulty with English but they always explained... See more

Company replied

Rated 5 out of 5 stars

In September/ October 2020 I was getting overwhelmed with the amount of debt I had. I was literally paying around £1,100 per month on Credit cards and that was just the interest along with usual ho... See more

Company replied


Company details

  1. Insolvency service
  2. also in
  3. Credit Counselling Service
  4. Debt relief service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

826 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(826)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always made annual reviews easy.

Always made annual reviews easy and pain free, and would help with them any way they could, nothing was too much trouble over the phone or live chat, 5 years flew by.

3 December 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 4 out of 5 stars

Overall good experience

Overall, went well. Got my completion certificate in just under 4 weeks, most of the staff was really helpful and explained everything well. Not had any issues regarding the yearly reviews. Even tho it's been a long 5 years, I'm glad I went for it, as I wouldn't be able to clear all my debts in this timeframe before.

The only 1 bad experience I had. I got a new job with reduced income, when I spoke to one of the staff from the review team, she was absolutely so rude & patronising, telling me I need to reduce my monthly outgoing from impossible bills etc rent, council tax. Things that cant be amended. At this time I was also going through a family bereavement and not in the right mindset. In the end I had to terminate the call. I did put in a complaint but it was never replied to.I rebooked the appointment with a different person, who was brilliant.

Would of been 5 stars if I didn't interact with that one person.

18 November 2025
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. Our team is dedicated to improving our service and will look into your feedback and how to implement it into the service we provide.

Rated 5 out of 5 stars

Excellent support

Excellent support, empathic and caring! Saved my future!

27 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Wish I'd done it sooner

Wish I'd done it sooner. The whole experience was smooth and clear. Great company that you can trust.

28 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Highly Recommended

Highly Recommended – Excellent IVA Service

I’ve been with them for 5 years and highly recommend their service. My IVA was handled smoothly from start to finish, with clear communication and support throughout. They made a difficult financial situation much easier to manage, and I’m very grateful for their help.

27 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Good experience

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or less seamless, with each review being in depth but simple to follow.
We cannot fault the Financial Support system for the journey from start to finish.

26 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 4 out of 5 stars

Very patient with me and understanding

Very patient with me and understanding. I would recommend this to anyone. The completion certificate came quickly after.

24 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Ref 517950


In September/ October 2020 I was getting overwhelmed with the amount of debt I had. I was literally paying around £1,100 per month on Credit cards and that was just the interest along with usual household bills. I was looking up information about IVAs and came across FSS. From the initial first phone call the whole process was explained. During the last 5 yrs there have been no problems, the amount to pay back was calculated and taken from my bank each month. If I had any queries the agents were on hand to answer them. The yearly process of providing payslips and bank statements and expenditure details was pretty straightforward. I can't actually believe the 5 yrs have finished and would urge anyone in the same position I was in to consider taking out an IVA and using FSS

19 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

They are very helpful and friendly I…

They are very helpful and friendly I was so impressed with my bills and didn't know what to do they help me so much thank you so much ❤

13 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

5 stars

Very helpful and informative. Smooth process. Would highly recommend

14 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent company- highly recommend.

I have spent 5 years paying into my iva with fss. They have been brilliant from day 1. Always able to answer my questions whether by email or phone. Kept me informed of any changes and kept me fully updated at all times. I have now completed my iva and would highly recommend them. Fantastic company.

7 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

501613

501613

Great company for all iva needs they were very flexible with myself letting me reduce my amount I was every few months

12 November 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

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