Finch - The Trade Professionals Reviews 

249
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, professional, and friendly throughout every single project they undertake. Many consumers also appreciate the highly reliable and efficient service provided when dealing with complex plumbing and heating tasks. Some people also felt that project schedules, appointment times, and work updates were handled with impressive punctuality and absolute clarity. Reviewers consistently note that the skilled engineers always explain the ongoing progress clearly, offer great advice, and leave work areas exceptionally clean and tidy. Clients feel completely confident trusting this team for all domestic maintenance needs.

What people talk about most

Service

People report positive experiences with service, frequently praising the knowledgeable and professional staff... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office personnel are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to contact via email and phone. We used these guys as they came highly recommended by a plumber family friend. They renovated our bathroom and did a great job, kept us up to date with prog... See more

Rated 5 out of 5 stars

Finch Plumbing and Heating company have been brilliant with our Alpha boiler that has run into a number of issues over the years. Sarah in the office is always really helpful and Jamie the engineer h... See more

Rated 5 out of 5 stars

We highly recommend Finch Ltd for all your plumbing needs. The team have refurbished our bathrooms to a very high standard. They are efficient, tidy, polite and professional. When we accepted the q... See more

Rated 5 out of 5 stars

I had issues with a large radiator in my living room. Initially engineer Mason and subsequently Jamie did an amazing job in fixing the problem. It was tricky but they were determined and eventually... See more


Company details

  1. Construction & Manufacturing

Written by the company

Our team of professional tradespeople perform interdisciplinary jobs in the fields of plumbing, heating, electrical services and general property maintenance. Supported by over 65 years of combined experience and equipped with professional skills we are highly motivated and full of spirit. Monday to Sunday, January to December, by day and by night.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(249)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A second visit required when it might have just taken the one?

Recently it was suggested by my managing agents that as I was finding my usual plumbers were rather busy and a more urgent need had arisen on a tap at a house rent, I would use their preferred plumber Finches. I was happy to agree for this. They helpfully went out and saw to the problem tap but I did not recieve a call or contact to check in with me and was duly sent an invoice for tightening but possible future replacement could be needed. This then rquired a revisit a few weeks later as the problem quickly recurred. I think this should have been discussed in the first visit so that I could decide and weigh up with the plumber at the time. This is the reason that I use my own plumber so that I don't pay two costs for the visit probably only needing a charge once.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - prompt responses, excellent problem solving, finding solutions to annoying plumbing problems, and a real sense that they really care about the job and getting the best possible outcome for the client. Very impressed and I can wholeheartedly recommend Finch.

26 May 2021
Unprompted review
Rated 5 out of 5 stars

I never write positive reviews however…

I never write positive reviews however I took the time to say what an excellent company / business this is. They are detailed, empathetic, sympathetic, clear and concise and their work is clean, professional and their tradesmen have great skill. They really advice me and help me through the whole process of my escape of water trace and access and replacement of pipes for insurance claim. I will use them for all my residential plumbing and electrical work in future. Can I just say again what a great company. If there were more stars I would give all and more

19 May 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We received great customer service from Finch when we arranged for them to install a replacement boiler at our home just before Christmas.

The engineer was professional, friendly and kept us fully informed of his progress.
The cost was also very competitive.
Highly recommended.

21 January 2021
Unprompted review
Rated 4 out of 5 stars

Would recommend

Recommend by a relation and have been very satisfied with the work carried out. The main work was on a fairly old central heating boiler, which was causing the engineer problems but he stuck with it and now it’s working fine. I was very impressed with his knowledge.
Would recommend this company.

23 December 2020
Unprompted review
Rated 5 out of 5 stars

Shower broken

Finch sent out a team quickly and they were both very professional abs efficient. They took the time to explain the problem abs answered all my questions. They kept their masks on. Great experience overall

11 December 2020
Unprompted review
Rated 5 out of 5 stars

Boiler service.

Been using for boiler service for 16years. Wouldn't want to use anyone else: Excellent professional service fairly priced. Totally trustworthy and reliable. Reassuring polite friendly manner. Many thanks.

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Prompt, Flexible & Professional

This is a very professional team. They have well organised office team who support some really knowledgeable plumbers and heating engineers. They turn up when they say they will and are quick to diagnose the problem. The work is completed with minimal fuss and at reasonable prices

14 November 2020
Unprompted review
Rated 5 out of 5 stars

On time

On time. Very efficient and clean throughout the whole radiator replacement. Tested thoroughly after installation and before leaving.

26 August 2020
Unprompted review
Rated 5 out of 5 stars

Have used Finch for many years

Have used Finch for many years. They provide an excellent service. They get the job done efficiently and work in a clean and tidy way.
Recently I have contacted them re a leaking pipe and they have sent an engineer the next day who went out of his way to ensure the repair was done without draining the system to save me cost.
Fully recommended this company.

23 January 2020
Unprompted review
Rated 5 out of 5 stars

Introduced to Finch by managing agents

Introduced to Finch by agents managing a property for me.
They dealt with tenants and left them content.
Have done the same for me. Whoever has attended whether for boiler maintenance or repair has been punctual, polite and knowledgeable.
Professional company with fair charges.

12 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look