Inflexible, bureaucratic, and lacks commercial judgment
Instead of trying to understand an applicant's situation, Findio seems far more eager to reject applications at the first opportunity. There is little willingness to clarify misunderstandings before making a decision.
In my case, my partner is temporarily working fewer hours due to illness. The missing hours are fully compensated by UWV, meaning there is no actual loss of income. Despite explaining this multiple times and providing supporting documentation, Findio continued to calculate the co-applicant's income incorrectly.
On top of that, they refused to consider rental income unless I could provide a rental agreement covering the next four years, the full duration of the financing. This requirement is completely detached from reality. In the Netherlands, rental agreements are generally for an indefinite term, with annual indexation. By their logic, I should somehow guarantee that a tenant will sign a four-year agreement today or assume I would deliberately leave my apartment vacant for years, which makes no commercial sense.
The requested loan amount was also modest compared with our financial position, our combined net income is more than three times the monthly financing obligation, and we have savings exceeding the amount being financed. Yet none of this seemed to matter.
The entire process felt inflexible, bureaucratic, and lacking commercial judgment. I expected a finance company to assess the overall financial picture, not reject applications based on rigid interpretations and an apparent unwillingness to understand straightforward circumstances.
Unfortunately, I cannot recommend Findio based on my experience.