The fact that I can be myself with no judgment and express my feeling is very helpful and liberating. Theres always a coping mechanism offered or a technic to help with areas of concern as well. I alw... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Holistic approach willing to follow the path and support the path the body and mind are on. Open, loving, authentic, real. I met her when I was somewhat embodied, but from working with her can see tha... See more
Company replied
David is fantastic and really listens. He always has a meaningful, constructive gameplan. He has really shown me how to love and respect myself and as an extension how to demonstrate that to others.... See more
Company replied
I’ve been seeing my therapist for almost a year now. The experience has been very positive and the tools I am given are helpful in everyday life. My mental health has improved immensely and the way I’... See more
Company replied
Company details
Written by the company
Octave is transforming premium mental health care into a standard practice. By connecting patients to a curated network of providers vetted for clinical excellence and therapy plans focused on outcomes, Octave is helping more people find clarity, faster. With in-person and virtual clinics in 23 states and increasing coverage by major insurance companies, our modern therapy model gives patients, providers, and payors agency.
Contact info
625 Market St, FL 15, 94105, San Francisco, United States
- support@findoctave.com
- findoctave.com
4.4
Excellent
105 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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Might be a scam
These guys just took all my insurance information and told me I qualified then never contacted me again. Then I got a letter in the mail saying my insurance was excepted for some weird sounding treatment that I never asked for. I am still looking into this.
9 June 2024
Unprompted review
Reply from Octave
Hi Bobby, we are sorry that you had a confusing experience with Octave. We're also confused that you received a letter in the mail for services, since Octave typically doesn't mail out notices like that. Would you be willing to share more about your experience by contacting support@findoctave.com? We'd love to learn more and provide assistance. Thank you for your feedback.
Operations are severely lacking. Support is not helpful.
Octave's online portal that lets therapists book appointments has a lot of issues, to the point where one of my sessions was never booked properly so I never received a link to join. Support is pretty useless -- they take days to respond to emails and told me they'd cancelled my upcoming appointments when they actually hadn't. The online portal has very limited features currently so you have to heavily rely on messaging support.
Great idea -- affordable therapy through insurance -- terrible execution.
13 April 2024
Unprompted review
Reply from Octave
Hi Madeline, we are sorry that you experienced issues. We regret there was a scheduling problem, and our team is actively addressing it to ensure smoother scheduling and cancellation features. Our team has reached out; please check your inbox so we can try to make things right.
“My therapist is the best
“My therapist is the best! I could not have improved mentally as much as I have without her.”
30 January 2024
Unprompted review
Reply from Octave
We're so glad to hear that you're making strides with your therapist! Thank you for sharing your feedback.
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