Findroomate Reviews 19

I am writing to file a complaint about a scam-like subscription process and poor customer service.

I subscribed to a one-week service for 149 DKK on your website on 22 August 2025. After that, the subscription was renewed every week without any notification. This means I ended up paying 596 DKK per month without my knowledge.

I didn’t discover this until November, because there's no notification by email or SMS, by which time I had already lost 1,639 DKK.

I contacted your support team. The first time, I was told that the money would be refunded. However, after waiting a long time, I did not receive anything. I emailed again, but I have not received any reply.

I request a full refund of the total amount charged(1639 dkk) without my authorization.

They deducted my monthly fee of 349kr again after I paid for 2 days of use.
When I contacted the customer service, the reply email even verbally attacked me. They wrote back to me in the original email: "Da du tilmeldte dig, accepterede du vores betingelser, hvor dette står beskrevet. Det står også beskrevet på selve købssiden, så det er naturligvis ærgerligt, hvis du ikke har læst det, da du tilmeldte dig Premium." This is an unacceptable attitude and shows the poor quality of their customer service (or just one of them).
As for the customer service response I quoted above, I can put my hand on the Bible and swear that I did not change it, did not make it up, just copied the original.
Fortunately, I managed to prevent several people I knew from signing up and using the site, thus helping them each avoid the trap of hundreds of dkk. I hope that more people can see it on this platform, so as to avoid encountering similar experiences as me.

I highly recommend it, I found a shared room really quicky close where my daily life takes place. it is a great tool that allows you to choose where you want to stay and to select the right person to live with based on the personal features on the profile.

The majority of pictures do not correspond to the real rooms or flats available. The subscription is way too expensive... 300 Danish crowns PER MONTH. Like if one person looks for a flat every month. I started a trial period, visited some rooms, 2 were already rented out; 1 didn't exist and the 4th one was 2 by 3 square meters, in England we call that a cubicle. I was able to cancel the subscription, why pay money for fried air?

Extremely high monthly for premium membership.
Not providing enough availability or services to charge for them