Highly recommend these jewellers! Ordered my tennis bracelet on 5th feb & arrived today! Super fast considering it was made to order! Communication was on point as well & the price you are paying for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Jewellery Trading Company Ltd is a UK-based, family-run business with three generations of heritage in jewellery manufacturing. Our legacy of fine craftsmanship and trust has been shaped through our brands — Sunshine Diamonds, celebrated for timeless quality, and FineDiam, launched to serve our global audience with modern elegance. We are committed to excellence in every piece we create — from bespoke engagement rings to luxury fine jewellery. Registered Address: Ground Floor (Rear), 35 Greville Street, Hatton Garden, London, England, EC1N 8TB
Ground Floor (Rear), 35 Greville Street, Hatton Garden, London, England, EC1N 8TB, London, United Kingdom
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with brilliant product, price and service.
Bought a 2ct lab grown diamond for my wife, and she loves it.
So easy to order and delivery was fast. The communication was very good and the whole experience was smooth.
The product is just as described and I am very pleased. Will use this company again for sure.
Beautiful diamond earrings presented in a special light-up box, which really made them sparkle ✨ Good communication too as I opted for screw backs, which took longer to arrive but arrive they did - on time. Lots of accompanying literature and very detailed authenticity certificates. Great company to deal with; I shall be buying again when I next ‘need’ a special piece of jewellery 🤩 Thoroughly recommend 10/10!
Beautiful Ring and great service. Communication was good and the ring came with documentation and in a lovely light up box. Definitely recommend.
Great customer service the ring looks bigger online but still a lovely ring.
affordable!they gave certification with the items specs..
This is my 4th purchase and I am really pleased with the quality of the jewellery and the excellent service. Won’t order from anywhere else!
Good product does just what it said delivery good very pleased
Beautiful earrings so good I purchased a second pair they come in a lovely illuminated box perfect as a gift.
Cannot believe the quality for the price and a good size 0.50 ct thank you for an excellent service throughout.
Waited in anticipation for my earrings and when they arrived l was amazed and delighted by how beautiful they were! FANTASTIC value and very sparkly,in a lovely presentation box complete with a valuation certificate, a great company.l would totally recommend to all my friends and family and l will be using Finediam again for diamond jewelry purchases.
Nice ring. Didn't take too long. Ring looks as described but I'm not an expert.
Excellent value , customer service great , beautiful tennis bracelet with substantial clasp , lit up box which was very nice suprise , only negative was I waited over 2 weeks but it was worth the wait when it arrived , also insurance certificate includeb

Reply from Finediam
Highly recommend these jewellers! Ordered my tennis bracelet on 5th feb & arrived today! Super fast considering it was made to order! Communication was on point as well & the price you are paying for such brilliant quality is unmatched! Will definitely be shopping with these guys again!

Reply from Finediam
This is my review trying to contact these people. Hopeless. Will ask for a refund.
UPDATE:- I manage to get a message reply. What happened was it had run out of stock and they won't receive the new stock until this Friday. The Customer Service person assured me my refund is on the way. Why couldn't someone have answered my ever growing emails and explained. Having said that, the Customer Service woman was very nice.
Great service and lovely ring had to exchange as originally too big but my fault they changed no questions and posted quick

Reply from Finediam
Good contact with me let me know when my parcel was coming
Replied really quickly through WhatsApp which I totally preferred

Reply from Finediam
Beautiful bracelet, very competitive price, great communication with the company. Prompt and friendly service.

Reply from Finediam
Excellent customer service—the company is efficient and very well run

Reply from Finediam
The products (we have bought a tennis bracelet and eternity ring, are beautiful. However the quality of service leaves much to be desired. On both occasions whenever I raised a query e.g. delivery date etc, despite emails and phone calls, only once did I receive a reply. When you spend large sums like this and get zero response it makes one suspicious. Eventually, the items arrived and, as they say, happy wife happy life. But not a happy me because of the stress caused by their lack of customer interaction.

Reply from Finediam
I purchased a pendant for my daughter, I love it it’s beautiful , the company very good customer service keeps you up to date with everything , arrived on time. Will use in future ☺️

Reply from Finediam
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.