Finisterre Reviews 1,128

Bought a waterproof coat three years ago and recently the membrane had started to flake out of the hood. I contacted customer support just to make them aware of the issue, to hopefully help them making new waterproofs going forward. Instead they immediately replaced my jacket with a new one. Fantastic customer service! In addition, all their other products I have bought are top quality.

Ali from the customer service team replied to my inquiry very quickly and solved the issue immediately. A great experience!

Men's Nieuwland 2mm Yulex® Long Sleeve Top. Bought for cold water swimming - utterly superb. I use it in Hampstead ponds every day. At the moment we are about 13 or 14 degrees and the top makes all the difference. Couple of laps and you don't even feel the cold. Bare legs of course are trembling. Compared this to decathlon's tops, but the Yulex wins in quality - note especially the neck (decathlon's chafe) thickness 2mm I think will be fine all winter. Real quality and money well spent. I went to the Finisterre shop in Neals Street - amazing customer service very knowledgable. I'm 6 foot and took a large, because the tops ride up slightly as you swim, but not enough to allow water in.

The support agents were quick to respond, extremely courteous and very helpful.

Friendly and great customer service.

Fantastic customer service - I had a problem with one of my purchases and was really impressed by the response, options offered and efficiency of service.

I received quick, helpful service from the Finisterre team and am really happy with the jacket I bought. Brilliant – thank you!

When a recent delivery was stolen outside my house, Finisterre immediately sent me another item. I've been a huge fan of Finisterre for years, but now I'm even more impressed by them as a company. Just fantastic customer service!

Had an issue with a t-shirt. Exchanged it for another item, the process was super easy and the communication was great.

Prompt response to my customer services email re discount code.
Friendly ,polite email reply’s ,solution focused and positively resolved quickly .
Really pleased with my women's waterproof jacket which arrived quickly too.
Would recommend Finisterre.

I have been a customer of Finisterre for over 15 years and have always been happy with every aspect of their products and customer service. Recently, and very unusually, I had cause to contact customer service to question the longevity of one of their products that I purchased some 4 years ago. The care and attention I received from every team member I dealt with was exemplarary and took all of the stress out of what might have been a difficult set of conversations. I was respectfully questioned about my purchase history and product care, communication between team members was flawless and then, very unexpectedly, I was offered a replacement garment which was sent to me in time for a holiday deadline. And I was introduced to the 'reskinned' service which helped ease my conscience. Thank you Finisterre - always happy to recommend.

Thank you once again for such great ethical clothing and customer service.
It would be wonderful if other company’s adopted the same values as yourselves !

The Finisterre team were very helpful, with the end result really reflecting the brand's ethos of sustainability and pride in the quality of their products. The team were also very efficient at replying and easy to communicate with.

The brand is great and the clothes are superb but the customer service is even better; i made a mistake but the team were superb (thank you Becky) and sorted out the refund and the issue quickly.

I couldn’t speak enough about the quality and style of your stuff. Everything I purchased has been amazing. I love buying wool products that fit, are made to last, and are soft. I also need to lift up the kindness and professionalism in customer service. It’s amazing when a company cares and goes above and beyond even in minor issues. It’s clear the culture of the company enables their staff to be creative, flexible, and very cool. Thanks so much.

I have just received my order within 4 days and the quality and fit of this jumper is fantastic, I would highly recommend this Barents jumper to anyone who wants the best quality and fit, Thank you so much

Recently ordered a jacket and due to a courier error it was never delivered. I reported this to the team at Finisterre who located a replacement and had it sent out that very day. Easily one of the best customer service experiences I’ve ever had.
The jacket is first class. Comfy, great fit and responsibly made. I love this brand and will continue to buy from them as my first port of call.

Stormbird Jacket fantastic, fully waterproof, comfortable and light weight and usual high Finisterre quality.

Customer service went above and beyond, what a breath of fresh air to have such an efficient team dealing with my enquiry.
Thank-you so much for replacing my original jacket. I am absolutely blown away by your customer service from start to finish, I have no words really as am not used to this professional and accepting attitude that customer had a problem asked for advice and problem was sorted asap. Thanks so much to all the team..

I keep coming back to this company, great quality products that last and amazing customer service. A recent order said delivered, but it wasn’t. I messaged and they immediately dispatched another order. Luckily the original one then arrived and I was able to return the additional one. Very grateful for their prompt help. Have bought swimsuits, neoprene suits and towelling robes over the last couple of years and would definitely recommend.