Finlew Reviews 3

Reply from Finlew

29 minutes ago

Hi Anthony,

Thank you for taking the time to share your experience. We are very glad to hear that you are happy with the quality of the lights!

I wanted to quickly address your concern regarding the delivery time. Our average estimated shipping timeframe to the United Kingdom is 5-10 business days. After reviewing your specific tracking details, we can see that your package was delivered on the 10th business day, which falls within our stated delivery window. While our shipping times are always estimates, please know that our team consistently does our absolute best to get orders processed and delivered to our customers as quickly as possible.

We also appreciate your helpful tip regarding the battery life! You are exactly right—to maximize the charge and get the longest life out of your lights, they are best utilized in the PIR sensor mode rather than being left constantly switched on.

Thank you again for your business and your honest feedback. If you ever need any assistance in the future, please don't hesitate to reach out to our support team.

Best regards,
Aleksi
Co-Founder, Finlew

Reply from Finlew

39 minutes ago

Hi Annmarie,

Thank you for taking the time to share your feedback.

We take authenticity very seriously and want to directly address your concerns regarding the reviews on our website. To strictly protect our customers' privacy and adhere to data protection standards, our platform is designed to automatically display only the reviewer's first name and the first initial of their last name. This standard formatting is why the names appear uniform in style. Please rest assured that these are genuine experiences, and any review on our site displaying a verified checkmark is tied directly to a confirmed purchase by a verified buyer.

Regarding your mention of a deleted review, we have thoroughly checked our records and unfortunately, we have not received any prior review submissions from you. We value transparency and do not remove legitimate customer feedback.

We are very sorry to hear that the lights are not meeting your expectations regarding brightness and battery life. As we take pride in our Finnish-designed products, we would like the opportunity to look into this and make things right for you. Please reach out to us directly at info@finlew.com with your order details and the screenshot you mentioned, so our team can assist you immediately.

Best regards,
Aleksi
Co-Founder, Finlew

Reply from Finlew

An hour ago

Hi SW,

Thank you for taking the time to share your feedback with us.

We take great pride in our modern Scandinavian aesthetic, and we want to assure you that all of our lighting is exclusively designed right here in Finland. To ensure we can efficiently and reliably deliver our designs to our customers all around the world, we fulfill and route our shipments directly from our international logistics hubs. This streamlined global shipping process allows us to reach a worldwide audience effectively.

We also want to clarify that our products are not sold on Amazon. While there are many lighting options available on the market, our proprietary designs are completely exclusive to our store, meaning the exact same product cannot be found or purchased there.

We always want our customers to be fully satisfied with their experience. If you are unhappy with your lights, please reach out to our support team directly at info@finlew.com so we can help make this right for you.

Best regards,
Aleksi
Co-Founder, Finlew