The customer service team is non-responsive. I have had two subscriptions now and can never get a single response from them. The latest experiencing lasting 2 weeks and no response. I had to schedule... See more
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See what reviewers are saying
As an expatriate residing in Munich, I conducted a thorough evaluation of purchasing versus leasing options for a new vehicle. I am pleased with my decision to enroll with FINN, as their a... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
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I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. E... See more
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Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.2
Great
6K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed by Finn
Very disappointed with this company, which presents itself as new and full of good intentions compared to other car rental/leasing companies. In reality, for a 6-month lease, they charge €1,500 for setup fees and €490 for vehicle pickup and return. That’s nearly €2,000 – on a lease where you expect to pay €600 per month, you actually end up paying almost €1,000 per month…
What’s more, two small paint scratches during the week before returning the vehicle ( I should have informed them they say which I did the day of return– and I quote, “the insurance might have covered the repairs,” with no guarantee) ended up costing me €2,000.
They outsource both the evaluation and the repairs, and in reality, they take the opportunity to replace the entire hood just to make the car look brand new again after a barely visible scratch. This is simply outrageous
26 July 2025
Reply from FINN
Hello Jonas,
Thank you for taking the time to share your experience. We'd like to clarify a few important points:
The one-time setup and logistics fees you mention are clearly displayed before booking and are not hidden costs. They cover vehicle preparation, registration, delivery, and pickup – all essential services to make the process as seamless and convenient as possible. These fees are industry-standard, especially for short-term leases, and allow us to offer flexible terms without long commitments.
Regarding the damage at return: to benefit from insurance coverage, all damages must be reported immediately when they occur – not at the time of return. This is a standard requirement from our insurance partners and is outlined in the terms and conditions. Unfortunately, reporting damage after the fact makes it impossible to initiate a proper claim.
We understand that minor scratches can feel frustrating when they lead to higher repair charges. However, the repair and evaluation process is handled independently and based on objective assessments. In some cases, even small damage may require more extensive repair to meet safety or resale standards – it's not about making the car “look brand new” unnecessarily, but rather ensuring it meets quality expectations.
We have carefully reviewed your final invoice again and can confirm that all charges were applied correctly and in line with the terms and conditions agreed upon at the time of booking. The invoice reflects the contractual conditions and the information that was communicated to you throughout your subscription period.
If you have any further questions regarding specific items, we’d be happy to clarify.
Best regards,
Your FINN Team
Left Me Disappointed and Powerless…
Disappointed After 3 Cars — A Hard Lesson with Finn
I leased three cars through Finn while living and working in Germany. For someone in transition, their pitch of flexibility and convenience seemed perfect. But after returning my third car, a 2024 Nissan X-Trail, in excellent condition after just six months of light, careful use, the experience took a sharp and costly turn.
Weeks after the return, Finn billed me €1,761 for alleged damages and cleaning. The charges were both excessive and impossible to justify:
• €300 for exterior cleaning, despite the car being professionally detailed inside and out the day before pickup. To make matters worse, it was collected in heavy rain and driven 250 km from Düsseldorf to Frankfurt by a student driver Finn had sent. The condition upon arrival in Frankfurt should never have been attributed to me.
• €400 for wheel repair, even though the rim still had factory-protective stickers on it. One of the stickers had torn slightly over time, creating the illusion of damage. The rim itself was flawless. I tried to explain this to Finn - no one responded.
• €1,100 to replace several plastic trim parts, based on supposed scratches. In reality, the car had occasionally been parked near shrubbery that left faint rub marks. These weren’t actual scratches, just nearly invisible surface traces. You had to zoom in closely or look from the perfect angle even to notice them. Certainly not damage that justifies full part replacement. This felt far more like an effort to maximize revenue at the customer’s expense than an honest maintenance decision.
I contacted Finn right away to challenge the charges. Their response? None. No discussion, no review, no chance to provide evidence or context, at lest to the department at Finn making these decisions. The case was ultimately closed unilaterally, as if my input didn’t matter at all.
Hoping to resolve things fairly, I even hired legal support in Germany. But while trying to get clarity, Finn began applying late fees. At the same time, I was going through a painful and emotionally draining divorce, and I simply couldn’t take on the burden of a drawn-out dispute. In the end, I paid the full amount, just to make it all go away, not because it was fair, but because they gave me no other path forward.
To add insult to injury, the penalty for early termination was €600. Even though I had done everything I could to return the vehicle in pristine condition, this final rental cost me €2,361 in post-return charges, on top of six months of lease payments.
I’ve always treated every vehicle with care and respect, especially when it’s not mine. The issue wasn’t the condition of the car. The issue was how Finn handled the situation: rigid, indifferent, and completely one-sided.
Their service might work when everything goes perfectly. But if anything is even slightly ambiguous, you’re left on your own. There’s no meaningful customer service operations, no accountability, and no one willing to listen — only arbitrary charges and a closed case.
My advice: think twice. The convenience Finn sells comes at a hidden cost. You’ll likely spend less and sleep better by buying or financing a reliable used car — with far less risk and far more control.
I have full documentation to support this review. I wish I had known what I was signing up for before committing.
17 October 2024
Unprompted review
Reply from FINN
Hello Babak,
Thank you for your detailed feedback. We're truly sorry to hear about your experience and take such concerns seriously.
If you'd like us to take another look at your case, please feel free to send all relevant details (order number and mail address of the subscription owner) to reviews@finn.com — we’re happy to review everything again.
As a general note: if you're disputing a final invoice, we have a dedicated contact form specifically for that purpose. Once submitted, our team will conduct a thorough re-evaluation of the return documentation and charges and will contact you afterwards.
We appreciate your time and the opportunity to improve.
Best regards,
Your FINN Team
Stay Miles Away from FINN - Vey bad experience, FINN is a trap
Stay Miles Away from FINN - Vey bad experience.
Delivery - Very Poor, Delivery executive didn't clean the car and explained nothing about the car, just none at all.
Return - Very very Poor, the workshop was very difficult to find, I was circling the place for 50 mins.
Final Invoice of Euro 1995 : Exaggerated/inflated bill. The high final bill was totally unjustified and unreasonable. For small scratch or issues due to stone chips, FINN & GKK calculated the repair cost as if there was a big damage! FINN was arguing with me instead of resolving the issue. It is a trap. (Seems like there is a deal with Final assessment company GKK to make bills as high as possible)
FINN is a trap!
11 July 2025
Unprompted review
Reply from FINN
Hello Sunil,
thank you very much for your feedback.
Unfortunately, we are unable to identify you based on the information provided.
Please contact us with additional details (e.g., contract number or the account holder’s email address) at reviews@finn.com or via Trustpilot so we can follow up on your request.
Best regards
FINN team
Update:
Dear Sunil,
Thank you for sharing your feedback with us. We completely understand that the situation is frustrating, and we regret that the outcome of the final inspection did not meet your expectations.
We have carefully reviewed your final invoice again and can confirm that all charges were calculated correctly based on the inspection report. The assessment was carried out by an independent third-party expert, and the results were provided to us directly following their evaluation.
Kind regards,
Your FINN Team
The customer service has definitely…
The customer service has definitely improved and the services have become more flexible. So it’s easy for me to find a car package that suits my needs. I travel a lot so getting the exchange date well in advance would be helpful.
10 June 2025
Reply from FINN
Hello Rose,
Thank you very much for your feedback!
We are pleased to hear that you have noticed improvements in our customer service and appreciate the increased flexibility of our services.
We understand how important early notice is, especially when traveling a lot. We’ll gladly include this in our continuous improvement process.
If you have any further suggestions or specific requirements, please feel free to let us know.
We are always here to support you!
Kind regards,
Team FINN
great service, but check lock offers
Finn has a wide range of different models.
I rented a car for a year in October.
The transactions of booking, handover and also repairs and inspections were very easy.
Enquiries are answered quickly.
The prices are or were fair, even if the additional costs for the handover and return were only shown at the very end of the booking process.
In the meantime, however, I would no longer rent a car there because the cost structure was changed at the beginning of this year, which was associated with a considerable price increase.
Now a total of €2000 is added as a ‘service fee’ and for delivery and collection.
Of course, the monthly rent is advertised and not the total costs, but the surcharges can only make up the majority of the costs, especially for short-term bookings of small cars.
Presumably the price is still reasonable, so I don't want to advise against FINN. But with marketing like this, FINN is losing my trust.
3 June 2025
Unprompted review
Reply from FINN
Hello WerWil,
Thank you for your detailed feedback and for sharing your overall positive experience with our service – we truly appreciate it.
Regarding the pricing structure you mentioned, we’d like to clarify: the so-called service fee is not a new charge. It has always been part of the monthly subscription rate, but since the beginning of this year, we’ve chosen to display it separately to increase transparency. This change is meant to make our pricing model more understandable and clear for our customers. Additionally, during the booking process, we now offer flexible payment options for this fee – either as a one-time payment upfront or spread out over the term of the subscription.
All information about fees, including delivery and return, is clearly listed in our fee catalog and terms & conditions. That said, we take your feedback seriously and are continuously working to improve the clarity and user-friendliness of our communications.
Thank you again for your honesty – and we’d be happy to welcome you back to FINN in the future.
Best regards,
Your FINN Team
Great experience for now.
Great experience for now.
Great an new car received with only 400 KM.
My wife was only unhappy that for next year she can;t keep the same car, cause the current one will be not renewable next year.
But she will get another second hand almost new car that ..... will make her happy again!!!!
21 September 2024
Unprompted review
Reply from FINN
Dear Andrea,
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you're enjoying your new car and that everything has gone smoothly so far.
We understand your wife's wish to keep the current vehicle – it's always hard to say goodbye to a favorite! While the same exact model may not be renewable, we're confident we can offer another great car that she'll love just as much. If you ever have preferences or questions about the next vehicle, feel free to reach out – we're happy to help!
Best regards,
Your FINN Team
Easy communicate and fast
User friendly platfor, amazing b2b service and customer service. Handover was also good, ontime and friendly.
7 May 2025
Unprompted review
Reply from FINN
Hello Pardis,
Thank you for your great feedback!
We're happy to hear that you found our platform user-friendly and that both our B2B and customer service teams provided a smooth and friendly experience—including the handover.
Should you have any questions we are happy to assist.
Best regards,
Your FINN Team
FINN Ignores CARA/BVRLA Standards for Fair Wear and Tear – Demand Your Rights!
I had a deeply disappointing experience with FINN’s Auto Abo when returning my vehicle after a one-year contract. FINN charged me for minor scratches on the painted bumper, all under 50mm and surface-level, which are clearly acceptable under the Car Remarketing Association Europe (CARA) and BVRLA Fair Wear and Tear Guidelines. CARA explicitly allows two scratches up to 50mm on painted bumpers as fair wear and tear, and BVRLA similarly permits minor scratches on high-wear areas like bumpers for a vehicle of this age. Despite providing photos and measurements, FINN dismissed these industry standards, claiming their Auto Abo model is “different” and refusing to apply CARA or BVRLA.
Their response lacked transparency—they referenced a “condition assessment guideline” but failed to provide it, leaving me unable to verify their criteria. This feels like an unfair tactic to impose charges for normal wear, which violates the spirit of German (BGB § 535) and EU consumer protection laws (Directive 93/13/EEC) that demand clear and equitable terms. I’m now forced to dispute these charges, potentially escalating to the European Car Rental Conciliation Service (ECRCS) or Verbraucherzentrale.
I urge other FINN customers to check their vehicle return assessments against CARA and BVRLA standards. Demand transparency on FINN’s wear and tear policy and hold them accountable for unfair charges. Minor scratches after a one-year Auto Abo are normal—don’t let FINN profit off vague terms. Stand up for your consumer rights!
22 April 2025
Unprompted review
Reply from FINN
Hello Abused by FINN,
Thank you very much for your feedback and for sharing your concerns so thoroughly.
We’re sorry to hear that your experience with the vehicle return process did not meet your expectations. At FINN, we strive to ensure a fair and transparent handling of vehicle assessments and take customer input seriously. While we understand that there can be different interpretations of wear and tear, we always aim to find a fair solution in line with our guidelines.
We’re glad that your case could ultimately be resolved to your satisfaction, and we appreciate your openness in helping us improve.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
Your FINN Team
Comfort
I liked that they made everything easy, from checkup to oil change to tire change. No Hassel. I would def recommend and/or use FINN again.
28 March 2025
Reply from FINN
Hello Sandra,
Thank you for your great feedback! We're happy to hear that your experience with FINN was smooth and hassle-free.
We appreciate your recommendation and look forward to keeping you on the road in the future!
Best regards,
Your FINN Team
I have never expected to select a car…
I have never expected to select a car online and with a few clicks to get it in a few days in my doorstep without any complications. Top service top car transparency and no hidden costs.
26 January 2025
Unprompted review
Reply from FINN
Hello Nikolaos,
Thank you for your fantastic feedback!
We're thrilled to hear that the process went smoothly and without complications for you.
Enjoy your car, and if you ever need anything, we're here to help!
Best regards,
Your FINN Team
What happened to the good service
I started to use this company for our business from January 2024. The first deliveries went really well, and I would have easily given them 5 stars. However, one of the vehicles I ordered was supposed to be delivered by the beginning of September 2024. The delivery was pushed back several times until November 2024, when I cancelled the vehicle. The reason is that BMW could not get Continental tyres for the vehicle. I then ordered an AUDI for delivery this January. Complete different make, so I thought this would be fine. We got notification that it cannot be delivered, as it is not ready and there is problems with production. So now I am starting to believe some of the reviews that this is a scam. But why and what game they are playing, I do not know. I had thought that I found a good reputable company, and now I have to search again for a better company. No wonder you do not see so many FINN cars on the road. In fact, outside of what we have, I have only seen two. If they want to compete against the other companies, then they will have to do something to fix the problem they have very fast.
19 December 2024
Unprompted review
Reply from FINN
Dear Lucille,
Thank you for your feedback.
We are truly sorry to hear about the inconvenience you’ve experienced with the delivery of your vehicles. Please accept our sincere apologies for the delays and the frustration caused.
We would like to emphasize that this is an exceptional case and does not reflect the standard of service we strive to provide. We are committed to ensuring the quality and punctuality of our deliveries, and regret that we did not meet the expectations you rightfully have in this instance.
We will get in touch with you shortly to address your situation and find a satisfactory solution.
Thank you for your understanding and patience. We hope to restore your trust in our service.
Best regards,
Your FINN Team
Bad experience when returning the car
The protocol for return was blatantly wrong, listing for example a missing car key. Took way to long to get the items off the final invoice. It is a pleasant service as long as you don't need the company's support. Then its always dealing with third party suc contractors, Finn is never responsible. Would not rent again, cannot recommend.
14 August 2024
Unprompted review
Reply from FINN
Hello Raphael,
thank you for sharing your feedback.
We apologize for any inconvenience caused during the return process. The issue with the missing car key was reviewed and corrected in the final invoice. While we strive to provide a seamless and transparent experience, we understand that working with third-party service providers can sometimes lead to challenges.
Please rest assured that we take your feedback seriously and continuously work to improve our processes. However, after thoroughly reviewing your case, we confirm that all necessary adjustments to your final invoice have already been made, and no further actions are required at this time.
We appreciate your time as a customer and wish you all the best moving forward.
Best regards,
Your FINN Team
Im finning since 4 years and im still…
Im finning since 4 years and im still very happy 🥁🤠😘
4 December 2024
Reply from FINN
Hello Astrid,
That's wonderful to hear!
It's great to know you've been with FINN for four years and are still very happy with the service. If there's anything you need assistance, feel free to reach out. Your satisfaction motivates us to keep improving. Thank you for your loyality!
Best regards,
Your FINN Team
Good Experiece Until you Finish the subscription
Be cautious with Finn. While the service itself may seem appealing, they charge for every small detail at the end of the subscription. Unexpected costs can easily add up, and you might end up paying an extra €200 per month on top of the agreed amount. Not a transparent experience.
24 November 2024
Unprompted review
Reply from FINN
Hello M. G.,
Thank you for sharing your feedback.
Transparency is very important to us, and we take your concerns seriously. We’d like to reassure you that all charges are based on clearly defined terms in the subscription agreement. However, we understand your concern and will review your case thoroughly to ensure everything was handled correctly.
Please feel free to reach out if there’s anything specific you’d like us to address further.
Best regards,
Your FINN Team
Update:
Hello M. G,
We have gladly reviewed your case and have already sent you a message. We hope that we have been able to help you a little.
If you have any further questions or concerns, please feel free to contact us at any time.
Best regards,
Your FINN Team
Great cars, terrible "endabrechnung"
Like many others on this website I have been loyal to FINN for nearly three years now. However upon receiving the settlement for the last subscription, I was left shocked and amazed by how little scratches or minuscule dents were accounted for. This drove up the effective price of the lease astronomically.
Upon seeking a review they provided me with what felt like a copy-paste of a stock email which consisted of the usual reasons like "independent review". They claim that only above average wear and tear has been accounted for, but I found this not to be the case.
I am currently on a 24-month lease now and it will probably be my last with the company.
18 November 2024
Unprompted review
Reply from FINN
Hello Nakul,
Thank you for your feedback and for being a loyal customer over the years.
We understand your concerns regarding the final invoice. Based on the information provided, we were able to identify your case and will review the settlement details again to ensure everything was handled accurately and fairly.
We value your trust and are committed to maintaining transparency. If you have any additional details you'd like to share, please don't hesitate to reach out.
Best regards,
Your FINN Team
Update:
Hi Nakul,
we have already sent you a direct message regarding your final invoice. We hope that this is to your satisfaction.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
Your FINN Team
in time, fast, efficient, very friendly
in time , fast efficient , very friendly
7 November 2024
Unprompted review
Reply from FINN
Hello Andreas,
Thank you for your review!
We are delighted to hear that you are satisfied with our service. Your positive feedback regarding our efficiency, punctuality, and friendliness motivates us to continue delivering our best.
We look forward to supporting you in the future!
All the best,
Your FINN Team
Poor service and high costs.
Had a long term rental with Finn. Things went reasonably well. You get a brand new car, so no maintenance issues. Support is terrible, they'd send me to do an oil change 5 hrs drive away, or to a facility that would void their warranty. Took me a lot of back and forth to fix because I was motivated to do things right. Certainly gave the impression there were no staff invested in quality service. The worst came when Finn issued an astronomical bill for 'damages' on the car I returned after 14 months use that no rental car company would ever remark on. Months of back and forth, poor, mostly no communication. Never really found any service people to talk to. If you want to pay a lot and cross your fingers that all goes well, give Finn a try, but otherwise, I'd stay away. In the end it was convenient but a very expensive way to rent a car.
3 April 2024
Unprompted review
Reply from FINN
Hello Susanne,
Thank you for taking the time to share your feedback with us. We are glad to hear about the positive aspects of your experience, such as receiving a new vehicle and the fact that there were no maintenance issues.
However, we are sorry to hear that you encountered challenges with our support and the final billing process.
We want to emphasize that we place great importance on ensuring our processes are as transparent and fair as possible, particularly regarding the final billing.
If a service is due, we locate the nearest authorized service center and cover the costs, ensuring you have minimal hassle. We regret that this did not go smoothly in your case and will pass this on internally to prevent it from happening again.
Thank you again for your feedback!
Best regards,
Your FINN Team
Please also open in the UK
Good service, good car, good value. Now please open in the UK also. PS and if the App could have an option to use English language that would be the cream on the excellent service.
1 September 2024
Unprompted review
Reply from FINN
Hello Chris,
Thank you so much for your great feedback! We’re delighted to hear that you’re happy with our service, the car, and the value we provide.
We appreciate your suggestion about expanding to the UK. At the moment, our fleet insurance does not cover the UK, but we are always considering new opportunities for growth. Your feedback regarding the app language option is also noted, and we’re continually working to improve our services.
Thank you again for your support!
Best regards,
Your FINN Team
Very professional
Very professional, fast and uncomplicated. All staff are incredibly helpful and friendly.
One thing you can improve - offer services in English language! Many of your customers are certainly not Germans and adding English language would be very helpful.
23 August 2024
Unprompted review
Reply from FINN
Hello Marina,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our service professional, fast, and uncomplicated. It’s always our goal to provide the best possible experience, and we’re glad that our team could make that happen for you.
We appreciate your suggestion regarding offering services in English. We understand how important this is and would like to let you know that our FAQs are already available in English. We’re continuously working on improving our services, and your feedback is very valuable to us.
Thank you again for your trust, and we look forward to serving you in the future!
Best regards,
Your FINN Team
Untransparent and unreliable, unfortunate
Edit:
Changed rating to one star. FINN apparently tried to get this review taken down, within a few hours of its posting, and of course with no concrete feedback.
I just find it worth noting that this company's "online damage control" team has more capacity than its customer facing and product development teams.
My experience is genuine and presented as is.
Original review:
Applied for a subscription, waited 6 days, got a rejection mail with a shady formulation of “we do not disclose details about our (applicant) examination process”.
Well it’s their right to do business their way, but why waste my time with all the marketing about fast application and by promising me car delivery date in writing?
Important note is that the only docs FINN asked from me, and so also received, were my IDs so all the info they had on me was my Nationality (non-German EU).
To answer my own question above, it is clear then why their “applicant review process” is hush-hush (because it includes intra-EU discrimination on grounds of nationality, which is illegal in Germany).
One extra bonus star for the review rating because my relationship with FINN ended so early.
Would have been a bummer being stuck with the useless chatbot as only contact person.
15 August 2024
Unprompted review
Reply from FINN
Hello Alexander,
Thank you for your feedback. We are sorry to hear about your experience and truly regret that we could not meet your expectations.
In order to be able to offer our customers a subscription, certain requirements must be met, which we have defined both internally and with our partners. These requirements are essential and do not allow any exceptions. After carefully checking your details, we have to inform you that we are currently unable to offer you a subscription.
However, we must firmly reject any allegations of discrimination. The rejection of your subscription has absolutely nothing to do with your nationality or background. Our application review process is based on various factors, which we are unfortunately unable to disclose in detail for legal and security reasons. We do understand that this can be frustrating, but please be assured that every application is treated fairly and in compliance with legal standards.
We ask for your understanding that we cannot provide any further information for data protection reasons. If you have any further questions, please feel free to reach out to us directly.
Best regards,
Your FINN Team
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