Two of my friends recommended me this exchagne but I couldn't withdraw crypto from this company. I suspect it's because I am older than 60 yo (both my friends are younger and withdraw crypto normally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
and I have to say Finst has completely impressed me. Their support team replies incredibly fast faster than any platform I’ve ever used. My recent experience was smooth, professional, and reassuring.... See more
Company replied
It is the first crypto trading platform I am using, and it’s been a great experience so far! The platform is practical and very user-friendly, and I like to be able to learn more about crypto than... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.0
Great
16K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is hidden behind curtains at…
Everything is hidden behind curtains at anycoindirect! You can only enter a FIAT amount to buy cryptos with HOPE ... no further configuration possible, no spot trading, no charts at all, no limited/ nor stop loss orders, everything is hidden ... but very high fees!
Thats why i do wonder about testimonials here giving 90% positive compliments because "you can select different cryptos"... WOW!
3 April 2024
Unprompted review
Reply from Finst
Dear Bernie,
Thank you for taking the time to write a review.
We appreciate your honesty. We would like to clarify our position and our intentions. We, as a broker, strive to bring you the best customer experience, since 2013. With a user-friendly interface, a live chat that is open every day of the week and informative guides, we help you every step of the way. We make the cryptocurrency buy, sell and trade process as fast and easy as possible without compromising safety. The features you mention are great for more experienced traders who are comfortable with crypto exchanges. That being said, we are always looking to add new coins and features to our platform, so we will take this into consideration for the future.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Anycoin crypto is Safe
Once I gott through the set up of the app .. which was pretty easy..i registered my card and sent a euro by bank transfer to register my account!! I put a few hundred pounds as a test run... In to various coins in small increments.. I have traded for a month now.. and I'm still up on my innitial investment.. I withdrew 10 euro to see if the process to withdraw was easy.. and it takes two working days... This is brilliant to dip your foot into the crypto world.. the fees are very small and the withdrawal process is easy !!!! Today I'm not wary of Anycoin.. and I will be investigating more !! The trick is buy the right coins and you will make money !! Better than any interest I've received on my savings in the bank. Anycoin is brilliant.. and deserves a Good review from myself.. be patient ! Buy well and start your first crypto portfolio here.. this is for beginners and NO complaints from me... I will be continuing to use ANYCOIN oh and if there's any queries the guys in the customer service .. will help you through the set up process.. just ask them .. cheers guys
I read a few bad reviews and was a bit nervous to put money in... Today I'm at ease with anycoin.. if you buy crypto wisely.. your money is Safe . Now I'm investing bigger !!!!!!!! And not worried .. do your research and only buy good coins.. as there is a lot to learn in crypto !!! anycoin definitely is NOT a scam !!! Well done guys thanks for getting me addicted to crypto 😂 I'm gonna continue to use you !!!!!
31 March 2024
Unprompted review
Reply from Finst
Dear Royston,
Thank you for your five-star review.
We are happy to hear that everything worked out like it should! Happy trading!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Colin,
Thank you for taking the time to write a review.
We will make sure Naomie knows about your kind words.
Kind regards,
Team Anycoin Direct
Very good customer service!
Very good customer service!
The issue I contacted them about was pretty small, but they solved it within 5 minutes to my satisfaction. I will definitely use their services in the future!
23 March 2024
Unprompted review
Reply from Finst
Dear Piotr,
Thank you for taking the time to write a review.
How nice to hear that we helped you to your satisfaction. We're really glad we could be of service, always happy to help :)
Kind regards,
Team Anycoin Direct
Brilliant customer service
I was more than astonished by the quality of the customer service. Never had such a good and helpful service for long.
18 March 2024
Unprompted review
Reply from Finst
Dear Mr/Mrs,
Thank you for taking the time to write a review.
We are very glad to hear that you are happy with our services.
We are striving to give our customers the best experience possible.
Kind regards,
Team Anycoin Direct
send coins to external wallet (Ledger)
it is not Posibel to send coins to a external wallet, only by the buy option and not by all coins (shib) is not working
15 March 2024
Reply from Finst
Dear Christina,
Thank you for taking the time to write a review.
Our platform both supports sending orders to your external wallet/exchange or to your Anycoin Vault, which is a closed ecosystem. Some coins are not supported externally yet.
It would help if you can contact our customer support. They are able to look into your account if you have further questions. Please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Easy to use!
Easy to use!
I especially love the auto adjustment of the sell amounts incase the wallet thingamajig changes the amount slightly when sending crypto.
13 March 2024
Reply from Finst
Dear Svenni,
Thank you for your great review! We appreciate it.
Kind regards,
Team Anycoin Direct
Great service and help
Great service and help ! Very quick as possible. Damian who helped me out definately 5 out of 5 stars!!!!!!
14 March 2024
Unprompted review
Reply from Finst
Dear Mr/Mrs,
Thank you for taking the time to write a review.
We will forward your kind words to Damian!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Marcel,
Thank you for your review.
That's unfortunate to hear! Please provide us with your feedback at support@anycoindirect.eu!
Kind regards,
Team Anycoin Direct
Quick and easy.
The transaction was smooth and extremely fast, with very reasonable fees. The website is easy to use. Definitely recommended.
11 March 2024
Reply from Finst
Dear Savino,
Thank you for your great review! That's great to hear!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Manuel,
Thank you for your kind words! We are happy to hear that!
Kind regards,
Team Anycoin Direct
Reply from Finst
Beste Marion,
Bedankt voor je review! Fijn om te horen!
Met vriendelijke groeten,
Team AnycoinDirect
Not an Exchange for me
Not an Exchange for me. Cannot move coins to another wallet, once bought and stored in Anycoin Direct's vault.
6 March 2024
Reply from Finst
Dear Mr/Mrs Frugte,
Thank you for taking the time to write a review.
Our platform both supports external orders and orders to your Anycoin Vault.
While placing the order you get both options shown with the advantages and disadvantages of either sending crypto to an external wallet or storing it in your Vault. The Vault itself is a closed ecosystem, as shown on our website.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
satisfied
very fast service i did call them once or maybe twice when i had a problem i had a bumpy start, but once that was over it was smooth sailing from there!friendly people ya im just amazed at the speed they handle business
5 March 2024
Reply from Finst
Dear Martin,
Thank you for taking the time to write a review.
We are always happy to help and keep smooth sailing!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Wolfgang,
Thank you for taking the time to write a review. We appreciate it!
Kind regards,
Team Anycoin Direct
Fast reciveing the only thing id like…
Fast reciveing the only thing id like to be able to send like etherium on arbitrum chain to be able to choose wich chain id like maby it is possible but havent noticed
4 March 2024
Reply from Finst
Dear Andre,
Thank you for your review!
We will take your valuable feedback into consideration.
Kind regards,
Team Anycoin Direct
Great and reliable service
1 March 2024
Reply from Finst
Dear Phil,
Thank you for your amazing review!
Kind regards,
Team Anycoin Direct
Very simple to use and reliable
29 February 2024
Reply from Finst
Dear Mrs Vicentia Tabe,
Thank you for your positive words!
Kind regards,
Team Anycoin Direct
Ocean
i use any coin direct vault
its very easy to use
i feel safe and secure when using it
they are very straight and honest
no problems
24 February 2024
Unprompted review
Reply from Finst
Dear Bridget,
Thank you for being onboard and leaving us a 5-star review. We appreciate it!
Kind regards,
Team Anycoin Direct
Hey, why review?
Hey, why beg for a review?
You offer services, we trust you, we pay you, you deliver!
In the end, job well done, everybody happy!
14 February 2024
Reply from Finst
Dear Pierre,
Thank you for taking the time to write a review.
While we strive for a seamless experience, reviews help us improve and reach others seeking similar services.
We appreciate your trust and are very happy to have you on board!
Kind regards,
Team Anycoin Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.