Finzilo Reviews 

17
TrustScore 3 out of 5

2.9

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Company details

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Our mission is to provide traders with the tools, insights, and support needed to navigate the financial markets with confidence. We believe in transparency, innovation, and putting our clients’ needs first, striving to create a trading environment where every trader can succeed and grow.


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2.9

Average

TrustScore 3 out of 5

17 reviews

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2.9

All reviews

(17)

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Rated 3 out of 5 stars

The layout starts to feel intuitive

The layout starts to feel intuitive after a few days of use — things are placed where you’d expect, and it doesn’t take long to find your way around. The chart tools are decent and responsive, though I’d like to see more drawing options, especially for marking out support and resistance zones. One feature I do find helpful is the push news notifications. They keep me updated on key headlines that could move the markets, which is great when I’m not glued to my screen. Overall, it feels like a solid mid-level platform that gives you just enough without being too complex.

24 April 2025
Unprompted review
Rated 3 out of 5 stars

Been trading gold and indices mostly

Been trading gold and indices mostly. Platform handles volatility alright, but during the last FOMC meeting, my charts froze for about 10 seconds. Was frustrating but thankfully didn’t ruin my position.

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Big Thanks to Alex for Helping Me Out

I was struggling with my trading strategy — couldn’t figure out what I was doing wrong. Alex from support took the time to go through my approach, gave me some solid tips, and even suggested a few indicators to try. Been seeing better results ever since. Thanks for the help, Alex!

6 March 2025
Finzilo logo

Reply from Finzilo

Hello Carla Summers,

Thank you so much for sharing your experience! 😊 We're thrilled to hear that Alex was able to support you with your trading strategy and provide helpful tips and indicator suggestions. It’s fantastic to know you’re seeing better results — that’s exactly what we love to hear!

If you ever need more guidance or have questions down the road, we’re always here to help. Wishing you continued success in your trading journey! 🚀

Best regards,
Finzilo Team

Rated 3 out of 5 stars

John davis Knows His Stuff

John davis is fantastic at what he does. I had a tough time setting up my account, and he walked me through everything step by step. Super patient and knew exactly what to do. Thanks, John — you're a legend!

5 March 2025
Finzilo logo

Reply from Finzilo

Hello Melissa Hartman,

Thank you so much for your feedback! 😊 We’re thrilled to hear that John Davis was able to make the setup process smooth and stress-free for you. His patience and expertise are a big part of what we aim to deliver in our support experience — we’ll definitely pass along your kind words to him!

If you ever need help down the line, we’re always here for you. Happy trading! 🚀

Best regards,
Finzilo Team

Rated 1 out of 5 stars

Be careful investing with this lot! Thieves!

I opened an account with them on 27/12/24. I found their communication sporadic at best and thought the best thing to do would be to close the account. I had a call about 10 days ago asking me why I had closed the account. I explained my reasons and was told my investment would be returned. Yeah right! No return as yet. This mob are scammers! STEER CLEAR! Thieves!

23 February 2025
Unprompted review
Rated 2 out of 5 stars

I asked to withdraw some money on 11th…

I asked to withdraw some money on 11th February it is now 17th and it's still sat pending. Support email keeps bouncing back!!!

17 February 2025
Unprompted review
Finzilo logo

Reply from Finzilo

Hello Anne,

We're very sorry to hear about the delay with your withdrawal and the trouble you've experienced reaching our support team. This is certainly not the experience we want for our users.

Please know that we take these matters seriously, and we'd like to resolve this as quickly as possible. Could you try reaching out to our support team directly through our live chat or the in-app support feature? If you've already done so, please provide your ticket number so we can escalate this for you right away.

We truly apologize for the inconvenience, and we're committed to getting this sorted for you as soon as possible.

Best regards,
Finzilo Team

Rated 4 out of 5 stars

Mobile App Needs Slight Improvements

The mobile app is mostly great for trading on the go. I’ve executed trades while traveling and had no major issues.

10 January 2025
Finzilo logo

Reply from Finzilo

Dear George Clarke,

Thank you for sharing your feedback with us! We’re happy to hear that the mobile app has been great for trading on the go and that you’ve had no major issues executing trades while traveling.

We truly appreciate your input, and we’re always looking for ways to improve the user experience. If you have any specific suggestions or areas for improvement, please don’t hesitate to reach out. Your feedback is valuable to us, and we’re here to ensure your experience continues to be smooth and efficient.

Best regards,
The Finzilo Support Team

Rated 3 out of 5 stars

Excellent Customer Support and Transparency

I had an issue with a delayed withdrawal, and the support team responded promptly. They explained the delay was due to a security check and resolved it within 24 hours. Transparency matters, and I appreciate how they kept me informed throughout the process.

9 January 2025
Finzilo logo

Reply from Finzilo

Dear Sophie Wilson,

Thank you for sharing your feedback! We’re so glad to hear that our customer support team was able to promptly assist you with the delayed withdrawal and keep you informed throughout the process.

We understand how important transparency and timely updates are, especially when it comes to the security of your funds. We appreciate your understanding regarding the security check and are pleased that everything was resolved to your satisfaction within 24 hours.

If you have any other suggestions or need further assistance, please don’t hesitate to reach out. We’re here to support you every step of the way.

Best regards,
The Finzilo Support Team

Rated 1 out of 5 stars

THIS COMPANY IS A FRAUD!!!!!

THIS COMPANY IS A FRAUD!!!!!! WHATEVER YOU DO DONT SIGN UP!!
TRIED TO TAKE OUT MY MONEY AND CLOSE MY ACCOUNT BUT THEY HAVE CHANGED SND BLOCKED ALL EMAILS. THEY ARE NOW BEING INVESTIGATED FOR FRAUD AS I HAVE INVOLVED POLICE AND LAWYERS!!!!!

9 January 2025
Unprompted review
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