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Firehouse Shirt Club Reviews 

2,558
•
TrustScore 5 out of 5

4.8

T-shirt Company
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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique products and the exciting monthly subscription experience, often highlighting them as excellent gifts for loved ones. The quality of the shirts and other items is frequently described as great, with many noting their durability, comfortable feel, and appealing designs. Reviewers also appreciate the fast and efficient delivery service, along with the friendly, knowledgeable, and communicative customer support provided. However, some customers noted specific concerns regarding product quality, mentioning issues like threads coming loose after washing or the material not being as heavy as anticipated for certain uses.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality of the shirts,... See more

Quality

Consumers consistently report positive experiences with product quality, frequently describing items like... See more

Subscription

Reviewers highlight positive aspects of subscription, with many expressing delight and anticipation for their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the timely and... See more

Service

Customers had positive experiences with service, consistently describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think this is one of the best clubs to belong too! My husband gets a brand new fire t-shirt every month. He anticipates what the next shirt and logo will be. Being in the fire department ourselves,... See more

Rated 5 out of 5 stars

Gave as a gift. Worked exactly as described. Gift subscription email was sent on time, explaining tshirt club perfectly. First tshirt arrived super fast, and was great quality. The flyer with details... See more

Rated 5 out of 5 stars

I love shop on this website. This shop is doing great with getting different firehouse for shirts. My son loves his patches he gets each month. He is currently in career center to study to beco... See more

Rated 5 out of 5 stars

Purchased a 3 month T shirt club as a gift for a guy in EMT school (going into the fire academy next). The recipient thought it was awesome and the first shirt that arrived was great quality. It came... See more

Company details

  1. T-shirt Company
  2. Fire fighters academy
  3. Fire station

Written by the company

Founded in 2011, it is the original shirt club for firefighters and enthusiasts! Built by firefighters; we print, package and ship everything in-house. By becoming a member you will receive a shirt from a firehouse every month. We feature all types of departments, stations and crews right here in the United States and across the world. For their participation, we turn a portion of your membership into a donation to give directly back to the those we feature; over $600,000 and counting.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,558)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick and Quality

Quick response. Quality shirts with a bonus sticker every month!! Bought my daughter a subscription also. Love supporting various departments.

29 September 2025
Rated 5 out of 5 stars

Worth the money

Fast, Efficient, Fun, and Friendly. Extremely knowledgeable about their products and services. Have enjoyed being a member for three years.

29 September 2025
Rated 1 out of 5 stars

I CANCELLED MY SUBSCRIPTION BEFORE THE…

I CANCELLED MY SUBSCRIPTION BEFORE THE 5TH AND AM STILL BEING BILLED. WHY?

29 September 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

EDIT: Hi Ashley. I've gone back and looked at our system, and I see you cancelled on 9/30. Your last order was billed on 9/5, and I don't see any orders placed through our system since then. Could you please email our customer service team (Service@FirehouseShirtClub.com) to look into this, because I don't see any evidence of improper billing since your cancellation? Also, please understand that small businesses like ours are not in the technology business; rather, we are at the mercy of the technology businesses we build our businesses on, so a little grace is greatly appreciated. A reconsideration of your review would be appreciated since your first support request was answered within 2 hours, and this review was addressed within an hour. Thanks. -Jim

Rated 4 out of 5 stars

The service is great

The service is great. I would like to see a better variety of colors for the shirts and less of the odd designs. It would be nice to have the option to order past firehouses that we missed before being in the club.

26 September 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

Thank you for the great feedback. We're always looking at ways to improve and meet the needs of our members. -Jim

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