The Fireplace Fitters Company Ltd Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their professionalism, knowledge, and helpfulness, making every interaction pleasant and efficient. Many highlight the excellent communication from staff, ensuring a smooth process from initial contact to completion. The service is frequently described as first-class, with people appreciating the reliable and polite approach of the fitters. Customers also commend the company for their efficient installation and repair services, often noting their ability to fix complex issues and provide sound advice. Reviewers consistently mention the team's punctuality, tidiness, and attention to detail, ensuring a clean workspace and a perfect finish. The final products, whether new installations or repairs, frequently exceed expectations, transforming spaces beautifully.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, highlighting great communication and efficient work from... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the finished look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fireplace Fitters did a brilliant job fitting our Barbas Bella Panorama gas fire. We had significant constraints about what we could actually install given our floor plan. Fireplace Fitters found a wa... See more

Rated 5 out of 5 stars

Great communication and service with this company. Advised me on what fire would suit my needs, did a survey quickly, and fitted the fire without delay. Cheerful workers, with a can do attitude. I... See more

Rated 5 out of 5 stars

Moved house and now had a open fireplace to deal with. I endured one winter! Gemma is great to deal with, her knowledge and attention to detail is impressive. Stefan carried out the survey, he w... See more

Rated 5 out of 5 stars

Fabulous service from the team - from survey to fitting, every step of the way. Friendly team , great advice and timely fitting. We installed 2 stoves, one gas and one wood - they both work beautifull... See more


Company details

  1. Fireplace shop

Written by the company

Our fitting teams cover London, Bedford, Cambridge, Essex, Hampshire, Hertfordshire, Kent, Middlesex, Suffolk and Surrey (other areas on request)


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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No recent history of asking for reviews

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4.9

All reviews

(201)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Very good, friendly service at a reasonable price. Helpfully fitted me in amongst other jobs.

Definitely recommend their chimney sweep service.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Reliable, polite and professional. Installed and service my log burner, and sweep my chimney and have always had a positive experience.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Log burner not regulation compliant

After 10 years of use and finding that my log burner had been installed incorrectly, I contacted Fireplace Fitters after a recommendation. Gemma, and the fitters, Stefan and Paul were absolutely brilliant. They were all extremely professional, kind and considerate. Gemma's communication skills are excellent and she kept me informed about install and the fitters arrived on time. They worked very hard to get the job done. I was stressed about the refit, and the first installation turned out to be worse than originally thought. Stefan and Paul calmly got on with the work and paid attention to detail and did a brilliant job. They removed existing tiles carefully to enable me to use them again, on reflection we agreed the space looked better without. With the correct surrounding fire proof boarding installed this time, it meant the tiles did not need to be reinstated. It was so good all I had to do was paint around the burner and replace some wallpaper on the chimney breast. I am completely confident in their work and to know it is HETAS compliant is very reassuring. I highly recommend this company without hesitation.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for the…

I have nothing but praise for the company. From my installation to annual servicing their service has been outstanding. Gemma has always been brilliant in arranging all requirements and the entire team are always efficient and professional.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I had an Excellant experience, Jordan and Stefan arrived as planned. I had concerns over my log burner flaring up to much. They first swept the chimney and then checked over the fire. They then carefully explainned what happens when placing a log in the fire. They even lit a small fire to demonstrate, this truley put my mind at rest. They are both very good at their job and giving very useful advice. Thank you so much. Mary Sinclair

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant job!

Fireplace Fitters did a brilliant job fitting our Barbas Bella Panorama gas fire. We had significant constraints about what we could actually install given our floor plan. Fireplace Fitters found a way to make our first choice fire work. They showed up on time, worked efficiently, cleaned up and helped us through our teething pains with some Barbas issues. We are utterly thrilled with thr final result - and with our choice of Fireplace Fitters.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Couldn’t recommend more highly, fantastic service! So nice to have an all in one fitter who can open up the hole, put in fireplace, plaster the edges! So pleased!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

The gas fitters are so lovely and helpful. They explained the problems clearly and with patience. This is a great company

16 December 2025
Unprompted review
Rated 5 out of 5 stars

It was easy to make an appoint

It was easy to make an appoint. I was kept up to date on the date and time of the service. The service people were prompt and assessed the problem very quickly. They had the gas fire working in no time. I would definitely recommend The Fireplace Fitters Company to anyone.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Fabulous service from the team - from survey to fitting, every step of the way. Friendly team , great advice and timely fitting. We installed 2 stoves, one gas and one wood - they both work beautifully and the house is warm and cosy. Definitely recommend- thank you Gemma and team !

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a really great experience from…

I had a really great experience from start to finish. The team were friendly, professional and really easy to deal with. They arrived on time and got on with servicing the fire straight away, couldn’t be happier with the outcome.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Soooo cosy

Moved house and now had a open fireplace to deal with. I endured one winter!
Gemma is great to deal with, her knowledge and attention to detail is impressive. Stefan carried out the survey, he was very thorough and gave me good advice.
Installation day arrived and the process was seamless. Stefan and Paul installed my inset stove, they were clean, tidy and a pleasure to have in my home.

I would not hesitate in recommending this company, everyone I dealt with was reliable, knowledgeable and polite.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Fireplace job - perfect at every stage

I had a fireplace installed in October. Dealing with this small business is very easy. Communication is excellent, timing for all appointments was always precise; they have been responsive at every stage.
The installation job was impeccable. Nice end result, clean and tidy. I’d 100% recommend them.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Multiglow fire fix

We had the fireplace fitters come and have a look at our Multiglow fire which would not light. They did an excellent job fixing and servicing the fire. I would recommend them and use them again.

7 October 2025
Unprompted review

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