The Fireplace & Chimney Authority Reviews 2,032

Great job and a neat, quick and clean installation.

The technician repaired a valve that he discovered was faulty on a previous visit to clean my fireplace. That evening I noticed an odor in the area of the fireplace. I wasn't sure if it was the result of it not having been used in some time. The next morning, I still smelled the odor and became concerned, so I open the windows and patio door. I called the company, and they were able to send a technician later that morning. He tested for a gas leak and discovered a connection made during the previous day's repair was askew and there was a leak. He was able to fix the issue quickly and I have had no problems since. The only reason this is not a one-star review is that the company responded quickly to repair the faulty installation. Both technicians were polite and kept the area clean, but this error could have led to tragic consequences.

I would recommend going elsewhere. After giving an estimate, we hired to replace a gas log valve and install a new remote control to en existing gas log set. After attempting to remedy a malfunctioning setup a couple of times they will not return to rectify nor discuss refundig a portion of monies paid. Disappointing.

Great installation crew and personnel at the store

Great help in showing us options and installation was smooth and professional.

They are on time, professional and did a wonderful job

Thru the years, I have used The Fireplace and Chimney Authority to convert my gas fireplace to remote controlled, wonderful service, everything works great, no worries about guessing about gas valves etc. also, to clean and inspect. Great customer service, the techs are kind and patient. Highly recommend.

The customer service was outstanding! The product was even better! I am in love with my fireplace and the door. I’ve used it every day since it was installed. I highly recommend working with this company.

Great products and great personnel to work with. Highly recommend.

John and Mike were professional in the execution and presentation of the installation of a new chimney liner. John removed old ceramic to replace with an insulated liner. John answered all my questions and we are looking forward to using our up to code fireplace!!

The representative was on time diagnosed the issue and had the part in his truck. He checked the whole system made sure all was working properly cleaned the unit when he was finished. Very pleased.

Very efficient and neat. Our new fireplace insert and hearth look great! It really updates our fireplace like we wanted and looks sharp!

Great product and service. The installation was a breeze.

on time, neat, and worked hard to get job done on schedule.

Great professional service for a great price.

Their prices are comparable to others I received quotes from but the service and communication was much better. I would recommend using them. I had a chimney liner installed and they also did some work on the flashing around my chimney. The service technicians were very respectful and trustworthy and cleaned up thoroughly. Excellent!

The service person was delightful, did a great job, cleaned up the work area, and did a very complete servicing of our gas fireplace

Everything that could have went wrong, did go wrong. From start to finish, not one thing went right, and the company took no responsibility. The ordering process took two months, then came in without screen, they blamed that on someone else, then screen didn't fit the custom front that they measured. 4 months later and were still waiting on it to be finished. No offer of discount for all our trouble, never will use again!! It's bad when the installers bash the "Manager" R.J. hopefully you have learned a few things from this.

We love the results of our updated fireplace. Everything was completed promptly according to what we were told. Thank you!