I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
World class customer service
16 April 2024
Reply from FireplacesDirect
Hello Doug,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
You had the item we needed and PayPal…
You had the item we needed and PayPal for payment. My computer was being hacked making my payment not go through but after getting that fixed I still could not use my account but I did use my card.
15 April 2024
Reply from FireplacesDirect
Hello Georgia,
Thank you for your review. We're glad that we had what you needed, and are sorry that you experienced difficulties with payment.
Best,
Fireplaces Direct/Spotix Customer Solutions
This guy knows what he's doing
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantastic! His timing was punctual, his fees are reasonable, and he'll tell you when it's cheaper to purchase materials yourself.
26 March 2024
Reply from FireplacesDirect
Thank you for your review!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Was happy with order but 1 stove was…
Was happy with order but 1 stove was bent. Sent it back,
I did not take a picture of the pipe the fedex driver did. It was shrink wrapped on the pallet with a dent.
7 April 2024
Reply from FireplacesDirect
Hello Ken,
Thank you for your feedback. We're sorry that one item in your order, a chimney wall pipe, was damaged in transit to you. We hope our work with you on your return/refund will be more than satisfactory to you.
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a pair of fireplace doors…
I received a pair of fireplace doors that did not fit properly. The PNW sales rep (Justin) was able to guide me through the process of replacing the doors and got the replacement doors to me in a timely manner. Justin has been great to work with every time I have had any questions.
20 March 2024
Reply from FireplacesDirect
Hello Dennis,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Nick Wood was very helpful in me…
Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
9 April 2024
Reply from FireplacesDirect
Hello Bob,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I loved how easy it was to shop and…
I loved how easy it was to shop and order the stove that I needed. It is also very efficient in the delivery time.
3 April 2024
Reply from FireplacesDirect
Hello Candice,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Joseph,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a defective product the…
I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.
15 March 2024
Reply from FireplacesDirect
Hello Chris,
Thank you for your review. We apologize that the first item you received was defective. We're so happy to hear that you're pleased with our service (especially Lucas and Kyle!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
If you need this in a hurry to heat…
If you need this in a hurry to heat your home, don’t buy it here. It’s been a week and I still don’t have it!!
25 March 2024
Unprompted review
Reply from FireplacesDirect
Hello Jackie,
Thank you for your feedback. We shipped your order out to you the next business day. We're sorry that it hasn't arrived to you in a timely manner.
Best,
Fireplaces Direct
Reasonable price
Reasonable price, quick ship, nice tracking, installed same day it arrived.
18 March 2024
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I have ordered several times from…
I have ordered several times from Fireplaces Direct and have had a great experience each time.
19 March 2024
Reply from FireplacesDirect
Hello Craig,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Order placed on 3/17/24 (Sunday)
Order placed on 3/17/24 (Sunday). Product shipped next day. Expected DD is 3/21/24. Very much appreciated!
18 March 2024
Reply from FireplacesDirect
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Ease of ordering and fast delivery.
27 February 2024
Reply from FireplacesDirect
Hello James,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Kept me updated on the status of the…
Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
11 March 2024
Reply from FireplacesDirect
Hello Charlie,
Thank you for your review. We're so sorry about about the back order from the manufacturer. We appreciate your understanding and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great experience
The buying experience was excellent. Product arrived timely. A little overpriced however.
12 March 2024
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Caleb,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
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