They make it nearly impossible to return anything. When I asked about a return, the lady basically laughed at me and said it had to be perfect in the precise same package. Let me tell you how virtuall... See more
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
3.8
Great
989 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I was able to reach someone quickly that could help.
I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
16 January 2024
Reply from FireplacesDirect
Hello Helen,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Alex!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Customer service technician was…
Customer service technician was extremely helpful in making sure I was getting the proper product for a retrofit.
15 January 2024
Reply from FireplacesDirect
Hello Walt,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
After the damaged fireplace was picked…
After the damaged fireplace was picked up in the new one was delivered. It was short 2 ft section. Waiting .The blower blew breaker, need a replacement, waiting...I have over 6000. Invested waiting for refund of damage fireplace. Waiting... have been helped but almost a month since first ordered and still waiting...
12 January 2024
Reply from FireplacesDirect
Good morning Robert,
Thank you for the feedback, it appears that the replacement blower is being shipped out today with the 2 foot section. We apologize for the delay we were hit with a pretty good snow storm last Tuesday and have not had carrier pick up for our deliveries until today. Both of those items will be shipping out to you today.
Best,
Vince
FireplacesDirect
Great price and prompt shipping
Great price and prompt shipping. Shipping was delayed only because of weather.
I would like to see just a bit more push in the air flow otherwise it works perfectly
8 January 2024
Reply from FireplacesDirect
Hello Rebecca,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Karen,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great customer service
Nick worked with us to get what we wanted and needed. While we went rather high end, I feel it will be the best bang for the buck.
11 January 2024
Reply from FireplacesDirect
Hello Steven,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
My order sat on a shelf in a warehouse…
My order sat on a shelf in a warehouse for over 10 days until I finally called and the customer service rep said “wow, it looks like we had a problem and it never shipped…let’s get that shipped to you as soon as possible” and then I said “how about you overnight it because it was supposed to arrive at the latest yesterday?” And she said “yeah I guess we can do that”…..seriously?!
11 January 2024
Reply from FireplacesDirect
Good morning Jeffrey,
Thank you for the feedback. Unfortunately when we sent his order over to our supplier after you made the purchase it was not received by them. When you called to check on the status is when we realized they had not received it. We asked them to submit the order and overnight the shipping to you at that time. Our concern was not with having and paying for the overnight shipping due to the error, we were happy to do that. Our concern was telling you we would overnight it and it being delayed due to all of the winter storms going through the mid-west currently. Please let us know if there is anything more we can assist you with.
Best,
Vince
FireplacesDirect
Sales clerk was friendly and willing to…
Sales clerk was friendly and willing to match the price on the Amazon that I had to cancel for being SLOW on delivery
10 January 2024
Reply from FireplacesDirect
Hello Richard,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Always helpful and nice!
10 January 2024
Reply from FireplacesDirect
Hello Lisa,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The sales staff and customer service…
The sales staff and customer service are excellent. Had an order that didn’t have my street number on it and they were very helpful to take care of it. Expecting shipment to deliver only 4 days after placing the order.
9 January 2024
Reply from FireplacesDirect
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Joel in customer service helped me
Joel in customer service helped me. process a return and get correct part.
His service was above and beyond the norm.
10 January 2024
Reply from FireplacesDirect
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Joel!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Helped me understand options of what is available
Helped me understand options of what is available and what fits my needs. I felt the unit recommended was the best available at a fair price. I would recommend Fireplace Direct to anyone interested in finding what would work best for them. Very professional and helpful. Bill P
10 January 2024
Reply from FireplacesDirect
Hello Bill,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Exceeded expectations on hard to find part
I needed a hard to find component to merge existing, wood stove, chimney with new pellet stove. It's a 7" to 4" chimney reducer. Thank you for having it to purchase!! I was told "good luck" by a pro in regards to finding that vital adapter. After ordering, I got an email that the manufacture was delayed by four weeks for that part. That had me assuming, based upon timing, it would be early to middle of February at best. I then got an email yesterday that it was shipped and delivered this morning shortly after I left for work. The email of the updated, much sooner than expected, shipping and next day delivery MADE MY DAY!!! THANK YOU!!! I didn't think I would be able to use my new pellet stove for much of this winter, glad to be wrong!! :)
9 January 2024
Reply from FireplacesDirect
Hello Gregory,
Thank you for your review. We're so happy to hear that you're pleased with our service, and that we had what you needed and it was ready before anticipated. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Fast and easy to find what I was…
Fast and easy to find what I was looking for. Shipped same day.
8 January 2024
Reply from FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Replacement part arrived 2days sooner…
Replacement part arrived 2days sooner than expected, took about 20min or less to change out parts. Stove seems to be working great…. Thank you.
4 January 2024
Reply from FireplacesDirect
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and that everything is working well for you. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Website easy to navigate.
4 January 2024
Reply from FireplacesDirect
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Justin was very helpful and got me what…
Justin was very helpful and got me what I needed super customer service
4 January 2024
Reply from FireplacesDirect
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Nick wood was very helpful
Nick wood was very helpful. Hopefully my return will be processed. And I will have my money back in my account soon.
4 January 2024
Reply from FireplacesDirect
Hello Bob,
Thank you for your review. We're happy to hear that you're pleased with our service (especially Nick Wood!), and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
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