Fire Power Cloud Reviews 58

I've been asked by FPC to leave an honest review. I have been with FPC 7 months. In these 7 months I've opened 3 tickets, each issue raised was dealt with much within their SLA and 2 of them turned out to be my fault! Never been offline. Brilliant service, 10/10.

I was a customer before they upgraded to the AMD 5950X processors, and although they promised to upgrade all the rigs automatically after the change, after a few months they still hadn't. So when I had month I wasn't using the service much, I cancelled. Since then I've tried to sign up again twice, once months ago which ended with me requesting activation via ticket that wasn't answered for two weeks and resulted in a cancellation and refund and now, when I requested activation via a ticket and it hasn't been answered for two weeks. Digging around the client area however, I see the service has been down since Mid-November with no estimate on when it will be back up. Zero mention of this during sign up or when they took my money, landing page of the site makes no mention of it either.

AGAIN, THE SERVICE IS DOWN, HAS BEEN FOR ABOUT A MONTH AND A HALF AND THEY'RE NON-RESPONSIVE. THEY WON'T STOP YOU FROM ORDERING, BUT WON'T DELIVER SERVICE OR ANSWER TICKETS. DO NOT SIGN UP.

I'm confident I'll get a refund one way or another, but I was really hoping to use the service with all the upgrade add-ons I paid for. At this point however, I'm worried I'll reach the next billing date before I get a reply to my ticket. At least Shadow tells you they won't be able to provision a machine for about 3 months.

***UPDATE 1/7/22***
Service is still down, staff still isn't responding to tickets. Asking for a refund now, it appears these guys have been shut down somehow.

They sent multiple invoices and charged for a service before I could use it. When I was finally granted a session, I was only able to log in once, and after that each attempt was met with an error. The only way they provide connectivity is through RDP. Support tickets take days for any response and even then are not helpful. There is only one person, Lewis, working on support tickets.

I did have a previous review for this company but I have now deleted that review. I have subscribed to fire power cloud for a year and the Gaming offering is now being closed or going down for extended heavy maintenance with no date when it will return and all current users having there service cancelled. This however is not the issue. The issue is the lack of communication and not meeting the stated SLA for ticket responses, promising 24/7 support on the website and when you do get a reply promising fixes for issues that never happen. Fire power cloud could have been fantastic but unfortunately it has no worked out. When the service worked it was great but in the recent months trying to get a response about reported issues has been extremely difficult. I sadly could no longer recommend this company if the gaming service did come back. I would like to point out that prior to this the service was fantastic, my recommendation about this company has changed due to the recent months of silence.

So this company originally had very good reviews and came recommend on a few different forums as a good alternative to other remote computing solutions. Unfortunately it seems like they’ve gone down hill over the past year; I purchased access to their service in April and a month later my box is still “pending” and I’ve never received a réponse to my support ticket asking why I’m getting charged monthly for a service that isn’t even available to me yet.

That wouldn’t be a big deal, but I also can’t cancel this “pending” service anywhere on their client area, they keep charging me, and I haven’t gotten a response to a service ticket to cancel my service. Fortunately I paid through PayPal and could cancel the subscription there, but I don’t know what someone who used an alternative payment method would do. Avoid them.

FirepowerCloud promise 24/7 support on their site but this has been nowhere to be seen. My ticket has been open for over a week now, the box wasn't activated until I contacted FirePower and asked why they had taken payment twice.

All I want now is a refund after a hour of trying to use the OfficeBox, I'll give it a bit longer but cannot suggest this service to anyone in good faith. Due to the default config being Remote Desktop exposed to the Internet, this isn't appropriate for anyone whos relatively tech savvy as it can introduce security vulnerabilities.

The CPU is weak and not as advertised on their site, the 24/7 support isn't as advertised on their site and the customer satisfaction score appears to have no source.

Really nice idea, Poor execution, company isn't ready for launch and they're clearly out of their depth.

Never setup my service, never responded to customer support tickets, never responded on Discord.

Would not recommend at all...

The worst service I’ve ever come across. The machine does not work after 3 hours of shutdown. They couldn't fix the mistake in 1 month, they're just talking about it next week but nothing. The refund was promised by the individual named Lewis (13/03/2021) but still did not refund the amount. I am asking for my data to be deleted but not that it has been deleted but the invoice will still be sent to me to pay! I have already filed a refund claim with PayPal.
The support is not available 24 hours a day ..... it is never available, they do not respond to anything.
The whole company is a big fake company, zero staff, zero technique, big zero all over!
I would not recommend this big fake company to anyone !!

Bought their Office Box package only to have it blue screen the second I loaded the virtual machine.

I tried contacting support, who claim a 24/7/365 support team and got no reply. I then asked for a refund and also didn't get a reply from that.

Then I elevated the case to PayPal and they didn't even reply to PayPal! They ran out of time and PayPal won it in my favour.

This company is an absolute joke, avoid them like the plague because if your service messes up, if it even starts, don't expect a reply.

Terrible terrible service.

Been using FPC for over 4 months and have significantly enjoyed my experience, Great Value for price and will defo reccomend this service to friends and family.

very good cloud gaming and very fast suporters if you have some error...everything good

Great service, and helpful staff on hand for when support is required. Any small issues were dealt with quickly. Service works like a charm

Been using Fire Power for about 4-5 months now and has been the best experience yet, Fire Power is not bottlenecked by older shared CPUs like many other cloud gaming PC services out there, the team is very helpful in fixing issues users may have and has a very active Discord community. I would recommend this service to anyone looking for a real powerful gaming PC in the cloud with premium quality.

Excellent product and service. Bit of a wait to get activated but better than any other cloud gaming service I’ve tried and I’ve tried a lot.

Great support from start to finish.
The team are responsive, knowledgeable and helpful.

I bought the box on Saturday morning and on the site they claim almost instant activation. Well it took till Tuesday evening.
Then when I did receive it it was even worse:
I couldn't do anything on the computer it was slower than I could ever imagine. Every click took 30 seconds to load, it was simply unusable.
So I thought maybe something was wrong so I contacted them. They claimed 24/7 support so I was confident in getting help. WRONG AGAIN. I made 2 tickets and it bas been 4 workday and I have yet to be helped by them.
Hopefully this would fall under customer protection

I signed up recently, the price for the office box is honestly just great for what you get. The office box was setup fast and I got access pretty much immediately.

Support is very helpful, I had an issue with my payment and Windows that where both resolved fast by a very nice support agent.

I had no issue connecting with any of my devices.

Fire Power Cloud is up to a very good start and I look forward to using them for a long time!

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages to tech support - complete waste of time and money. Use an alternative supplier these take your money and make no effort to even manage your expectations.

I signed up to Fire Power because I thought it would be a good way of upgrading my PC without spending a fortune. I signed up For to the standard Fire Power Box and within minutes received an email containing an IP address and instructions on how to connect.

I followed the instructions, to the letter, on a PC, IPHONE and IPAD and could not connect. This is when I sent an email to Technical Support (who are allegedly available 24/7) for some help.

After two days I have had no response and my cloud PC is still not working.

Is there anybody else out there who has had a similar experience?

Keith

Since the day i was activated i have had nothing but excellent and very fast support

The system i was given is so good and gives extreme performance that only a 2k gaming rig would give you

Very Freindly and active communtity i hope this company goes from strength to strength and this is a true example of what a cloud gaming service should be

Keep it up and i will be telling all my friends about you