Firestormcards Reviews 

1,196
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and secure packaging, noting that board games and other collectible items often arrive safely within twenty-four hours of ordering. Buyers also deeply appreciate the competitive pricing, rare product availability, and helpful communication provided consistently throughout the entire purchasing process. However, some people mentioned recurring issues with stock availability, occasional delivery service confusion, or unexpected price increases on highly sought-after items. A few consumers also reported receiving damaged products, experiencing delayed pending orders, or facing frustrating logistics complications with external carriers.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting incredibly fast shipping times... See more

Product

Reviewers highlight positive aspects of product satisfaction, frequently noting that games arrive quickly,... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are competitive and... See more

Service

Customers had positive experiences with service, expressing widespread satisfaction regarding the... See more

Order

Users describe positive interactions with order, highlighting fast delivery times, excellent condition upon... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from a top class company. Goods arrived quickly and were perfect. I had a query re how my bank labelled the transaction and Jimmy replied almost immediately to my email, despite it b... See more

Rated 5 out of 5 stars

Not gonna lie, Firestorm Cards' website is offputting, it looks like it was made in the early 2000s. But i got a copy of Speakeasy off them when no-one had it in stock. Anyone that knows anything... See more

Rated 5 out of 5 stars

Very fast processing and shipping. My board game order was packaged really well, and arrived in perfect condition. Even though I had chosen free postage, it arrived within 24 hours. I will definitely... See more

Rated 5 out of 5 stars

Ordered online for collection, was kept informed of order progress throughout and collected the same day. Have been very pleased with the goods. Pricing was competitive, will definitely be perchas... See more


Company details

  1. Game Shop

Information provided by various external sources

Basingstoke's Table Top Gaming Centre. Large selection of Board Games, Trading Card Games ( Magic, Weiss Schwarz, Yu Gi Oh) And Warcraft Merch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,196)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Significant Price Change Without Clear Explanation

I recently attempted to purchase One Piece Card Game EB-03 from Firestorm Cards. During a phone call, I was quoted £250 per box, which was already above expected retail pricing. However, when I visited the store shortly afterwards, the price had increased to £300 per box.

When I questioned the £50 difference, I was told it was due to limited allocation. This was confusing, as multiple sealed cases were visibly present in store at the time. I also asked for clarification regarding sourcing and allocation but did not receive a clear answer.

I understand supply and demand can affect pricing, but such a significant and sudden increase, especially when stock appears available, left me disappointed. Transparency and consistency are important, particularly for Official Play Stores supporting local communities.

Unfortunately, this experience has made me hesitant to purchase from them again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, super fast delivery and great packaging! Will definitely be using again.

19 February 2026
Rated 5 out of 5 stars

10/10 experience

Excellent experience. All items as described at brilliant prices. Fast delivery. Great communication. Will definitely us again.

29 January 2026
Rated 5 out of 5 stars

10/10- Exceptional Experience

Communication was exceptional- I received a personal email confirming my order minutes after I submitted it.
I then (before the end of the same day) received a personal email confirming that my package had been posted.
I then received my package the following day.

Customer service, communication, price and product quality all 10/10. Thank you Jimmy for your communication and support.

9 January 2026
Rated 2 out of 5 stars

Verify your own goods. Product not as described.

I recently purchased an item from this company at a convention, and unfortunately, my experience was extremely disappointing. The product I received was either not as described or arrived damaged, which was a huge letdown, especially as a dedicated collector. The sealed product had a tear when bought was not informed. I had high expectations, but instead I was left feeling frustrated, angry, and deeply dissatisfied with my purchase. I urge fellow collectors to exercise caution when dealing with this company, as my experience has been nothing short of upsetting.
[updated rating] asked for further information when the item was bought at a convention to prevent legitimate review

27 October 2025
Unprompted review
Firestormcards logo

Reply from Firestormcards

We’re sorry to hear you’re dissatisfied with your purchase. This item was bought in person at a convention and was available to be inspected prior to purchase. As we’re unable to verify an item’s condition once it has left our table, we always advise customers—particularly collectors—to check condition before completing an in-person sale.

If you believe there’s been a genuine issue, you’re welcome to contact us directly with clear details of the item and the event where it was purchased so we can review the matter.

Rated 5 out of 5 stars

Fantastic Experience

Fantastic service from a top class company. Goods arrived quickly and were perfect. I had a query re how my bank labelled the transaction and Jimmy replied almost immediately to my email, despite it being days from Christmas and their busiest time. Fabulous firm and highly recommended.

15 December 2025
Unprompted review

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