Firmoo logo
Visit website

Firmoo Reviews 2,885

•
TrustScore 5 out of 5

4.8

Glasses store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and stylish designs, which frequently receive compliments. Many find the prices incredibly reasonable, offering significant savings compared to traditional opticians without compromising on quality. The ordering process is generally described as easy and straightforward, with a wide selection of frames and lens options available. Delivery is often quicker than expected, and the overall value for money is a recurring positive theme. However, some people mentioned issues with delivery, including lost parcels by couriers or delays beyond the promised express shipping timeframe. A few other people also felt that the lenses were not always accurate to their prescription or that transitional lenses stopped darkening prematurely. There were also instances where orders were cancelled without explanation or frames were uncomfortable due to weight or fit.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality of glasses and frames,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of glasses,... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value for money,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Firmoo offer a great selection of glasses for ridiculous value for money. My current glasses have lasted much better than my previous designer ones and cost about an 8th of the price. Will be ordering... See more

Company details

  1. Glasses store
  2. Sunglasses shop

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Still going strong 18 months later

I feel sorry for the Firmoo. The sunglasses I bought 18 months ago are too good that I haven't had to buy another pair yet. I wear them on holiday and for driving in the UK. They are so comfortable and unlike certain high street brands they make selecting your lenses so easy.

I will be buying another pair or two of prescription sun glasses as they are brilliant.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I love the fact that there is photos of other customers with their glasses on , so you get a feeling of what maybe will look on yourself. Fast and easy to order.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

All round amazing

Amazing selection of glasses styles. Interactive “try on” is great. Great prices and no issues with prescription lenses

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy to Order Right

Firmoo offers a really big range of glasses and their website simplicity made it easy to shop with confidence that I was purchasing a pair of glasses that would fit me. The guid they have to understand glasses sizing was really helpful and it was easy to upload my prescription.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Was skeptical about using this site as it seemed too good to be true, but never had any problems with the service or glasses!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Firmoo are brilliant

Firmoo are brilliant, lots of choices (far more than high street opticians) and at reasonable prices. Delivery is quick and the prescription is always accurate.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Specs made simple

So easy to sort through glasses that I liked and choose a frame that suit me, i could then favourite them and keep coming back to decide if they were rhe ones I really wanted. I could then easily put your prescription in and choose all the extras I wanted on the frames. So much easier (and cheaper than high street)

5 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look