I ordered two pairs of prescription reading glasses and did not get the lenses made thinner. My prescription is strong and I looked hilarious when I put them on. My own fault. I contacted Firmoo and a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered a dozen glasses from Firmoo and I have been extremely happy with every pair. For under 100 euros I can order progressive, no-line bifocals, with the transition lenses that change accor... See more
Bought 2 pairs of varifocal glasses with photochromic lenses. They arrived very quickly. I am delighted with them. They fit very well and look very good. As far as I am concerned the price and the qua... See more
This company is excellent. The glasses I ordered on line with my prescription were made and delivered within the time period specified. The glasses were of good quality and the Customer Service in t... See more
Company details
Written by the company
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Contact info
4.8
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent fit all that was required
Excellent fit all that was required
18 December 2024
Unprompted review
Excellent support
I had a problem with my previous package and the team support was very helpful. They help me to reorder it And now I received it
5 April 2024
Unprompted review
Great
They do a great job. All arrived in perfect condition, and good quality for great price. Thank you.
19 March 2024
Unprompted review
Basic glasses at a great price
Basic glasses at a great price. Fast shipment.
23 February 2024
Unprompted review
Very good eficent and cost efctive…
Very good eficent and cost efctive service
21 February 2024
Unprompted review
I will always now be a firmoo customer
Amazing customer service, brilliant range of glasses and the most comfortable frames I have ever worn, (the model I use) honestly recommend Firmoo for you glasses, stop buying expensive optician prices. I never will again.
25 January 2024
Unprompted review
Protect product
Protect product. Best quality, best support and vary well service during the shopping experience. I am very satisfied. I’ll recommend you.
31 August 2023
Unprompted review
Brilliant service from start to finish.
Brilliant service from start to finish.
Good customer service
Good quality lens and frames
Very happy
28 July 2023
Unprompted review
The glasses are great!
The glasses are great! I ordered two pairs, both with transitions lenses for summer. The material of the plastic fit my face well, and the transitions lenses protect my eyes from the sun and in front of the computer. I will be ordering again!
15 May 2023
Unprompted review
Received the order and glasses look…
Received the order and glasses look excellent!
21 April 2023
Unprompted review
This company is excellent!
This company is excellent. The glasses I ordered on line with my prescription were made and delivered within the time period specified. The glasses were of good quality and the Customer Service in this company is absolutely brilliant. I would highly recommend and have since purchased another pair.
5 September 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.